Error 324 - Ally Bank

Hello there, @Freelsdraft.

I appreciate your effort for re-entering the sign-in details every time you update your banking transactions and this is not the experience we want you to have. 

Error 324 occurs when QuickBooks can't find your account while trying to connect to your bank or credit card's website. I understand that this disrupts your workflow, but rest assured, our Live Support Expert team is here to help. They can investigate this matter further and conduct a screenshare session to better understand the issue.

Here's how to connect with our Live Support:

1. Go to the Help icon on the top menu.
2. Select the Search tab, then the Contact Us button.
3. Enter your concern.
   
4. Tap Continue and then choose if you'd like to connect with us through Chat or Callback.

Support availability:

Solopreneur, Simple Start, Essentials, Plus

• Monday to Friday, 6 AM to 6 PM PT
• Saturday, 6 AM to 3 PM PT
• Sunday, closed

Advanced

• Monday to Friday, 5 AM to 7 PM PT, Sat-Sun 6 AM to 3 PM PT

In the meantime, you can manually upload your bank transactions into your QuickBooks Online account to keep your books up to date.

If you have additional questions, feel free to click the Reply button.

This is happening with our Amex@Work account, and has been for weeks. There is clearly an ongoing system issue. What is the resolution?

I am having exactly the same problem with an Ally account, and it’s maddening. 

Thank you for sharing your experience in this thread. I understand how challenging it can be to encounter an error with your Ally Bank. To effectively address this issue, I recommend reaching out to the QuickBooks Support team.

The Support team has the tools necessary to review your account and identify the root cause of the error you're experiencing in QuickBooks Online.

Here's how:

1. In QuickBooks Online, click the Help (?) icon in the upper right corner.
2. Click the Search tab, then type in Contact Support.
3. Select Contact Us at the bottom of the page.
4. Choose either Callback or Chat to speak with a representative directly.

If you have more concerns related to QuickBooks, don't hesitate to reply in this thread. We're here to help.

This doesn't fix the issue.  It is happening across several companies we own, and it seems to work at first, but once you refresh, it happens again, and transactions do not download.  I have spoken with several people over the phone, but no one has been able to fix the issue.