Error 324 - Ally Bank

Hello there, @Freelsdraft.

I appreciate your effort for re-entering the sign-in details every time you update your banking transactions and this is not the experience we want you to have. 

Error 324 occurs when QuickBooks can't find your account while trying to connect to your bank or credit card's website. I understand that this disrupts your workflow, but rest assured, our Live Support Expert team is here to help. They can investigate this matter further and conduct a screenshare session to better understand the issue.

Here's how to connect with our Live Support:

1. Go to the Help icon on the top menu.
2. Select the Search tab, then the Contact Us button.
3. Enter your concern.
   
4. Tap Continue and then choose if you'd like to connect with us through Chat or Callback.

Support availability:

Solopreneur, Simple Start, Essentials, Plus

• Monday to Friday, 6 AM to 6 PM PT
• Saturday, 6 AM to 3 PM PT
• Sunday, closed

Advanced

• Monday to Friday, 5 AM to 7 PM PT, Sat-Sun 6 AM to 3 PM PT

In the meantime, you can manually upload your bank transactions into your QuickBooks Online account to keep your books up to date.

If you have additional questions, feel free to click the Reply button.

This is happening with our Amex@Work account, and has been for weeks. There is clearly an ongoing system issue. What is the resolution?

I am having exactly the same problem with an Ally account, and it’s maddening. 

Thank you for sharing your experience in this thread. I understand how challenging it can be to encounter an error with your Ally Bank. To effectively address this issue, I recommend reaching out to the QuickBooks Support team.

The Support team has the tools necessary to review your account and identify the root cause of the error you're experiencing in QuickBooks Online.

Here's how:

1. In QuickBooks Online, click the Help (?) icon in the upper right corner.
2. Click the Search tab, then type in Contact Support.
3. Select Contact Us at the bottom of the page.
4. Choose either Callback or Chat to speak with a representative directly.

If you have more concerns related to QuickBooks, don't hesitate to reply in this thread. We're here to help.

This doesn't fix the issue.  It is happening across several companies we own, and it seems to work at first, but once you refresh, it happens again, and transactions do not download.  I have spoken with several people over the phone, but no one has been able to fix the issue.

I too, am having this issue.  I've followed all the steps to disconnect and reconnect and my transactions are imported, and then this stupid error comes right back.  And nowhere in this thread is Intuit providing any useful suggestions whatsoever.

Has anyone found a solution?  Are QB and Ally bank just never going to talk again?  Is Intuit just blowing us off?  WTF??

Hi Geof, I appreciate you taking the time to troubleshoot your bank connection. We understand this impacts your workflow and will ensure it gets the attention it deserves.

To effectively address this bank error, we recommend contacting our Live Support team. They have the tools to access your account and investigate the issue further.

Here's how to connect with them:  

1. Inside QuickBooks Online, go to the Help menu.
2. Select the Assistant and type "Talk to an expert".
3. Enter a keyword or topic about the issue.
4. Choose a way to connect with us.   

You can refer to this article to view our support hours and choose a convenient time to connect: Get help with QuickBooks products and services.

If you have any further questions or need additional support, please don't hesitate to reply.

Well, I followed directions and got to the Assistant.  It worthlessly regurgitated the same troubleshooting steps that I already went through, and then, when I clicked on the button for live chat, told me "an expert will join the chat shortly," yet no expert appeared.

It seems Intuit support has turned into circular AI Hell and we're screwed on this one.

Thanks, Intuit.

I've been having this same issue for weeks now. We pay a monthly or annual fee for this software. It should work as expected. 

Thank you for getting in touch, Jeremiah. Your bank connection keeps your business moving, and we’ll move quickly to get everything back on track.

We recommend reaching out to our QuickBooks Live Support team. They’re equipped with the necessary tools to diagnose the issue and get this fixed promptly.

Here's how:

1.  Open QuickBooks Online and go to the (?) Help icon in the top right corner.
2. Choose Assistant and enter “Talk to an expert.”
3. Type in your issue, keyword, or topic.
4. Select your preferred contact method to reach support.

You can check our support hours and pick a convenient time in the article: Get help with QuickBooks products and services.

If you have any other questions or need more assistance, feel free to Reply. We're here to help.