Anyone from QuickBooks. Why are you still using this bank as a partner.
Let me go over my issues with them i have had to see if anyone has had similar issues.
2022 to 2023
After a Pending transaction outage for months at a time, Green Dot misplaced about 2100 dollars in funds. After working with them almost weekly. After 2 months i was told my ticket was sent to the wrong department and it had been sitting in their ticket Q doing nothing. All updates i received were either made up stories or false info. After another month i finally got a 60 Dollar credit to my account. But was put in contact with a person at Green dot that was in the states that actually wanted to help, and had power to do so. After sending screenshots of my account proving what i had been saying. The woman got to work and never called me back.. After a week, i had her name and department info, so i called Green Dot and she no longer worked with the company. I then started all over and just gave up. I filed a BBB complaint as well as a Reach out to the Attorney General with nothing back from either.
Today.
I get a Fraud notification on my card and i answer not fraud. and the next message i get is that my card has been locked and to call customer support. My first call I was told to wait 15 min. Then i waited 30. And then called again. and was told by them my card works. I did a few transactions to show thats not true. They hung up. 10 min later called back and told me to wait 2 hours. After waiting 3, nothing works. Then i called again, asked for on shore support after 20 min got a person im guessing in the States, and the fixed it within 5 min by cycling the card on and off. All of this while im out of town for my job and tied to this card for large purchases.
I like QB, but their partner is awful. I hope this reaches someone that can help or at least someone that cares about customer service. When i first got the Greendot account with QB i recommended to all of my friends and vendors to switch. An now I'm considering going back to another payment and invoicing method.
