I added/approved auto-matched transactions but they are not showing up in my checking register

Glad to have you here, Dee Hollywood.

I appreciate you for sharing enough information about your concern.

 It could be that a different bank was connected, that is why the transactions are not there. Another possible reason could be that they are in a different account. 

We can go to the  Bank Register to double-check if the correct account is being connected so we can bring its transactions. See the steps below:

1. Go to Banking from the main menu.
2. Under Bank Feeds, select Bank Feed Center.
3. Make sure the correct account is the one that is highlighted under Bank Accounts.

Also, we can use the Find button to review the checks in your book. These steps will guide you on how to do it:

1. Go to Edit and select Find. 
2. Select Checks under Transaction Type and enter the name of the payee as well. 
3. Click Find. 
4. Highlight the check and click the Go To button to view the details. Then, change the account to the correct one. Then, Save and Close to complete the process.

Please let me know on how things go. I'm always here to assist you. Take care!

Hi SarahannC,

Thank you for your response. I followed your instructions exactly as stated, but the transactions are nowhere to be found. This has never happened before. Any other suggestions?

Regards,

Daren

Thanks for getting back to us and following the steps provided by my peer above, @Dee Hollywood.

Let's first verify the added transactions by clicking the Added/Approved button from the Bank Feeds. This way, we can make sure that they've added to your bank register.

Here's how:

1. Go to the Banking menu, then select Bank Feeds and choose Bank Feeds Center.
2. Select the appropriate account from the list.
3. Click the Transaction List button.
4. In the Transactions List window, click the Added/Approved button. This will route you to your bank register and verify the transactions from there.

If you can't still find the added transactions, let's run the Audit Trail report to check them.

1. Go to the Reports menu, then select Accountant & Taxes and choose Audit Trail.
2. From the report find the bank account and verify the transactions from there.

If the transactions aren't showing, I recommend verifying and rebuilding your QuickBooks data to fix some data issues within your company file. For more guidance, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop.

If the issue persists, I'd suggest contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.

Please know that you can always get back to this post if you have any other questions. I'll be standing by for your response. Have a great day.

I ma having the exact same issue.

Mis-matched transactions can't be changed, so approved the auto-matched item and tried finding in register only to fin it is NOT there. Audit trail also DOES NOT show this action happening.

Seems like a bug or glitch.

Hello there, Larry.

I've checked for similar reported issues in our system and didn't find any. Let's ensure that the affected bank account and the bank register you opened is the correct one. Also, the Verify and Rebuild Data utility can isolate data issues within a company file.

If you haven't done the Verify Rebuild troubleshooting steps, I'll show you how:

1. Open your QuickBooks Company file. 
2. From the File menu, select Utilities.
3. Click Verify Data.
4. If the system indicates that your data has lost integrity, continue to Rebuild Data.
5. Click the File menu again > Utlities > Rebuild Data.

You can click this article for the step-by-step guide on how to Verify and Rebuild Data in QuickBooks Desktop.

If the same thing happens, I'd recommend getting in touch with us as suggested by my colleague. To ensure that we accommodate your concerns immediately, check out our support hours. 

Keep us posted on how this works. My colleagues and I are here to help. You take care and stay safe always!

I've done all that before even posting this this thread. In researching this issue I've found all those things and already done that.

verify found no issues. I rebuilt anyway.

Still didn't fix it.

I found this thread and hoped to get some help but it looks like it's still unresolved.

Still no joy.

will be calling QB tech support tomorrow when they are open and will post here.

just feels like a glitch or bug of sorts