I imported transactions from my checking account via a qbo file. A large number of the transactions were tagged as auto-matched. This has not happened before with a lot these transactions. I was not able to change them. Instead I added/approved them thinking they would show up in my written checks and I could correct accounts, add class etc. The transactions do not show up in my register nor do they show up in my written checks. Where did they go? I attempted to import the qbo file again and none of these prior auto-matched transactions show up in the imported transaction list. Where can I find these transactions so I can tagged to the right accounts, class, etc.?
Glad to have you here, Dee Hollywood.
I appreciate you for sharing enough information about your concern.
It could be that a different bank was connected, that is why the transactions are not there. Another possible reason could be that they are in a different account.
We can go to the Bank Register to double-check if the correct account is being connected so we can bring its transactions. See the steps below:
Also, we can use the Find button to review the checks in your book. These steps will guide you on how to do it:
Please let me know on how things go. I'm always here to assist you. Take care!
Thank you for your response. I followed your instructions exactly as stated, but the transactions are nowhere to be found. This has never happened before. Any other suggestions?
Thanks for getting back to us and following the steps provided by my peer above, @Dee Hollywood.
Let's first verify the added transactions by clicking the Added/Approved button from the Bank Feeds. This way, we can make sure that they've added to your bank register.
If you can't still find the added transactions, let's run the Audit Trail report to check them.
If the transactions aren't showing, I recommend verifying and rebuilding your QuickBooks data to fix some data issues within your company file. For more guidance, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop.
If the issue persists, I'd suggest contacting our Phone Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed.
Please know that you can always get back to this post if you have any other questions. I'll be standing by for your response. Have a great day.
I ma having the exact same issue.
Mis-matched transactions can't be changed, so approved the auto-matched item and tried finding in register only to fin it is NOT there. Audit trail also DOES NOT show this action happening.
Seems like a bug or glitch.
Hello there, Larry.
I've checked for similar reported issues in our system and didn't find any. Let's ensure that the affected bank account and the bank register you opened is the correct one. Also, the Verify and Rebuild Data utility can isolate data issues within a company file.
If you haven't done the Verify Rebuild troubleshooting steps, I'll show you how:
You can click this article for the step-by-step guide on how to Verify and Rebuild Data in QuickBooks Desktop.
If the same thing happens, I'd recommend getting in touch with us as suggested by my colleague. To ensure that we accommodate your concerns immediately, check out our support hours.
Keep us posted on how this works. My colleagues and I are here to help. You take care and stay safe always!
I've done all that before even posting this this thread. In researching this issue I've found all those things and already done that.
verify found no issues. I rebuilt anyway.
Still didn't fix it.
I found this thread and hoped to get some help but it looks like it's still unresolved.
Still no joy.
will be calling QB tech support tomorrow when they are open and will post here.