Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

I can only see 5 out of 10 bank and CC accounts in Banking

Quickbooks Online for Mac, I can only see 5 accounts in Banking. I have double that, but have no way to either connect the new accounts to the bank for updating, or work with them other than in the register. Is this normal? If so, it sucks!

4 Comments
Moderator

I can only see 5 out of 10 bank and CC accounts in Banking

Hello @ChazMacs,

 

Ideally, you can connect as many accounts as you'd like in QuickBooks Online banking. Since you're having trouble doing so, let's clear your app's cache as the start of our troubleshooting.

 

To do so, simply go to the Help menu in your QuickBooks Online desktop app and select Reset App Data. But if still, it doesn't allow you to connect your bank or credit card, you can consider using one of our supported browsers instead.

 

Learn more about the browser app you can use for the best experience: Find out what computer and browser you need for the best QuickBooks experience.

 

Additionally, you can also browse for the content of this helpful article so you can easily categorize your bank transactions: Learn how to review bank and credit card transactions after you download them.

 

If you have any other questions, please let me know in the comments. I'll be here to help. Stay safe!

Level 1

I can only see 5 out of 10 bank and CC accounts in Banking

I just attempted your suggestion, clicking on Reset App Data. There is no change. At the bottom of the 5 accounts is a link to reorder accounts, which allows me to reorder them, but still, only the top 5 are shown. I can only work with the accounts in the Register. I also have a new Apple Card account and see no way to link it so that it can be updated. This is a big problem for me, and I used to be able to see ALL my accounts before the last app update. Please fix this! and please don't make it part of a more expensive subscription!!

Level 1

I can only see 5 out of 10 bank and CC accounts in Banking

After using your solution, there was no change. Safari 14 on Mac shows only the first 5 accounts as well. Chrome Version 87.0.4280.66 shows only the first 5 accounts. Firefox 83.0 same result.

 

I would like to see a solution to this. It worked in the previous version of the app. Intuit changed something and it seriously affects the way I work. Do I need to look for alternate solutions?

QuickBooks Team

I can only see 5 out of 10 bank and CC accounts in Banking

Allow me to clarify things out for you, ChazMacs.

 

I appreciate you performing a solution by logging in to your account on different browsers.

 

Seeing 5 bank accounts on your Banking page is the new update. You can click Reorder accounts if you need to work with other financial institutions. I've attached a screenshot below for your visual guide.

 

 

To keep you in the loop with what's new and coming, you can follow our QuickBooks blog.

 

Don't hesitate to post again if there's anything else you need on your Banking page. I'm alright here to help you.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us