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Level 1

I have QB suscription but haven't updated to 2020. I have the Quickbooks server on another computer. I downloaded 2020 today and now can't open my company files. Help!

I mean I have three workstations with 2018 on them, and a server with the data files.  Now I can't get to my company files.
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Best answer December 18, 2019

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QuickBooks Team

I have QB suscription but haven't updated to 2020. I have the Quickbooks server on another computer. I downloaded 2020 today and now can't open my company files. Help!

Hello, DonnyMc.

 

Thanks for posting to the Community.

 

There are several reasons may fail to open the company file. Some of them are listed below:

 

  • QuickBooks company file is damaged or corrupted.
  • The same file is opened on a shared network.
  • Using incorrect methods to open certain files.
  • Using the wrong QuickBooks version to open files.

To resolve the issue, we need to follow some recommended steps in order to open our company file.

 

Step 1: Make sure you are update the latest release of QuickBooks.

Step 2: You'll need to open a company file (QBW) with a .qbw extension at the end of the filename.

Step 3: Let's identify what's causing of the issue by following the steps below.

       

        a. Open the Windows Start menu.

        b. Type “File Explorer” into the search and open File Explorer.

        c. Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.

        d. Hold down CTRL on your keyboard and double-click QuickBooks.exe

 

If still persists, please don't open your company file. Instead, click Open a sample file. Then, if the sample file open successfully, you can now move on to Step 4. Please check out this article for more detailed steps on fixing the issue of company file won't open.

 

If the issue persists and not able to fix the issue of opening company file. This time, I'd recommend contacting our Customer Support so they can assist you further and they have a tools like screen sharing tools to check your account privately.

 

Here's how to get in touch our phone support:

 

1. Go to the Help menu.
2. Select QuickBooks Desktop Help or press F1 on your keyboard.
3. On the search bar, enter your description of your concern.
4. Click Contact us.
5. From What can we help you with? page, enter your concern then click the Search button.
6. Hit Start a Message button.

 

Please update me once you've tried the steps. I'll be on a lookout for your response. Have a good one!

View solution in original post

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Level 13

I have QB suscription but haven't updated to 2020. I have the Quickbooks server on another computer. I downloaded 2020 today and now can't open my company files. Help!

Is there any error message? Do you have any backup file to restore?

Highlighted
QuickBooks Team

I have QB suscription but haven't updated to 2020. I have the Quickbooks server on another computer. I downloaded 2020 today and now can't open my company files. Help!

Hello, DonnyMc.

 

Thanks for posting to the Community.

 

There are several reasons may fail to open the company file. Some of them are listed below:

 

  • QuickBooks company file is damaged or corrupted.
  • The same file is opened on a shared network.
  • Using incorrect methods to open certain files.
  • Using the wrong QuickBooks version to open files.

To resolve the issue, we need to follow some recommended steps in order to open our company file.

 

Step 1: Make sure you are update the latest release of QuickBooks.

Step 2: You'll need to open a company file (QBW) with a .qbw extension at the end of the filename.

Step 3: Let's identify what's causing of the issue by following the steps below.

       

        a. Open the Windows Start menu.

        b. Type “File Explorer” into the search and open File Explorer.

        c. Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.

        d. Hold down CTRL on your keyboard and double-click QuickBooks.exe

 

If still persists, please don't open your company file. Instead, click Open a sample file. Then, if the sample file open successfully, you can now move on to Step 4. Please check out this article for more detailed steps on fixing the issue of company file won't open.

 

If the issue persists and not able to fix the issue of opening company file. This time, I'd recommend contacting our Customer Support so they can assist you further and they have a tools like screen sharing tools to check your account privately.

 

Here's how to get in touch our phone support:

 

1. Go to the Help menu.
2. Select QuickBooks Desktop Help or press F1 on your keyboard.
3. On the search bar, enter your description of your concern.
4. Click Contact us.
5. From What can we help you with? page, enter your concern then click the Search button.
6. Hit Start a Message button.

 

Please update me once you've tried the steps. I'll be on a lookout for your response. Have a good one!

View solution in original post

Highlighted
Level 1

I have QB suscription but haven't updated to 2020. I have the Quickbooks server on another computer. I downloaded 2020 today and now can't open my company files. Help!

Thank you for the prompt response last night.  There was an H505 error message and I was able to walk through the steps and get everything working correctly.

 

Again, thanks!

Highlighted
Level 1

I have QB suscription but haven't updated to 2020. I have the Quickbooks server on another computer. I downloaded 2020 today and now can't open my company files. Help!

i can not even click help on menu so i can go to qb desk top help. i been restarting so many times. wont allow me to click any key. always pop out that it has another company file open. i only have one user.

Highlighted
QuickBooks Team
QuickBooks Team

I have QB suscription but haven't updated to 2020. I have the Quickbooks server on another computer. I downloaded 2020 today and now can't open my company files. Help!

Let's perform some troubleshooting steps to get your QuickBooks working, josephinesapala.

 

I appreciate you for providing us the details and performing some steps to troubleshoot the issue. Let's make sure QuickBooks Desktop to the latest release and you meet the system requirements.

 

Once done, let's download and install the Tool Hub to help fix the error issues. Here's how:

  

  1. Close QuickBooks. 
  2. Download and install the QuickBooks Tool Hub file.
  3. Open the file you downloaded (QuickBooksToolHub.exe) and follow the on-screen steps to install it.
  4. Then agree to the terms and conditions.
  5. Double-click the icon on your Windows desktop to open the tool hub. 

Then, proceed to Step 2 until step 4 to finish the process in this article: Fix company file and network issues with QuickBooks File Doctor

 

If the same thing happens, let's repair QuickBooks Desktop to fix any damaged components on your software. Then, try opening QuickBooks again.

 

I have a link here where you can find articles about managing your business in QuickBooks: https://quickbooks.intuit.com/learn-support/en-us/get-started/07?product=QuickBooks%20Desktop.

 

Please touch-based with me if there's anything else I can do to be of assistance. I'll be here to ensure your success. Take care always. 

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