Hello, DonnyMc.
Thanks for posting to the Community.
There are several reasons may fail to open the company file. Some of them are listed below:
- QuickBooks company file is damaged or corrupted.
- The same file is opened on a shared network.
- Using incorrect methods to open certain files.
- Using the wrong QuickBooks version to open files.
To resolve the issue, we need to follow some recommended steps in order to open our company file.
Step 1: Make sure you are update the latest release of QuickBooks.
Step 2: You'll need to open a company file (QBW) with a .qbw extension at the end of the filename.
Step 3: Let's identify what's causing of the issue by following the steps below.
a. Open the Windows Start menu.
b. Type “File Explorer” into the search and open File Explorer.
c. Search for and find the QuickBooks.exe file. It’s usually in your QuickBooks folder.
d. Hold down CTRL on your keyboard and double-click QuickBooks.exe.
If still persists, please don't open your company file. Instead, click Open a sample file. Then, if the sample file open successfully, you can now move on to Step 4. Please check out this article for more detailed steps on fixing the issue of company file won't open.
If the issue persists and not able to fix the issue of opening company file. This time, I'd recommend contacting our Customer Support so they can assist you further and they have a tools like screen sharing tools to check your account privately.
Here's how to get in touch our phone support:
1. Go to the Help menu.
2. Select QuickBooks Desktop Help or press F1 on your keyboard.
3. On the search bar, enter your description of your concern.
4. Click Contact us.
5. From What can we help you with? page, enter your concern then click the Search button.
6. Hit Start a Message button.
Please update me once you've tried the steps. I'll be on a lookout for your response. Have a good one!
