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brian19
Level 1

I need to turn off my PayPal sync app. Does anyone know how?

 
5 Comments 5
JamesDuanT
Moderator

I need to turn off my PayPal sync app. Does anyone know how?

Hello Brian,

 

We can disconnect your PayPal Sync app through the Apps menu in QuickBooks Online. Here's how :

  1. Log in to your QuickBooks Online account in a browser.
  2. Select Apps on the left menu and go to the My Apps tab.
  3. Look for the PayPal Sync app and click the Action button.
  4. Choose Disconnect and answer the exit survey.
  5. Click the Confirm Disconnect button.

Let me know if you need anything else. Have a great week!

MR88
Level 2

I need to turn off my PayPal sync app. Does anyone know how?

After I disconnect PayPal syncing, why can't I inactivate the PayPal bank, sales and fees? I don't want to use them, but they were automatically added when I synced with PayPal. The transactions all show up in my bank account feed, because PayPal payments come out of my bank account, so I end up with duplicate entries. When I attempt to inactivate the accounts, I get an error message that I can't because they are connected to an app. But I've disconnected the app.What am I missing?

MirriamM
Moderator

I need to turn off my PayPal sync app. Does anyone know how?

Hi there, MR88. Thanks for joining the thread.

 

To ensure that I'm on the same page, I'd like to verify if you've connected your PayPal bank via online banking aside from the PayPal app? Please know that these two are different. Any additional data would be greatly appreciated so I can provide you with the right information.

 

In the meantime, if you need some assistance with managing your account, you can visit the below articles:

Keep me posted so I can help you further. Take care always and have a great day.

MR88
Level 2

I need to turn off my PayPal sync app. Does anyone know how?

PayPal is connected to my bank account. My bank account is synced with QBO.

 

I thought syncing the PayPal app with QBO would be helpful; it turns out that is the piece that is showing duplicate entries. Example: we made a payment for $800 via PP, using our bank account. The transaction synced and I categorized it from my bank feed. But now I have a balance in the PayPal bank account in the CoA that QB automatically added when I synced PP with QB. I'll write a journal entry to clear that.

 

Then I want to inactivate the PayPal accounts that were automatically added to my CoA when I added the PayPal app. (PayPal Bank, PayPal Sales and PayPal Fees). Those will all show up in my bank feed. I have already disconnected PayPal from QBO. 

 

Does that help?

KlentB
Moderator

I need to turn off my PayPal sync app. Does anyone know how?

You're right, MR88.

 

You don't have to connect your PayPal account since you've already linked your bank account to automatically download your recent transactions. To avoid duplicates, you can disconnect or turn off the Sync with PayPal app by following the steps provided by my colleague, JamesDuanT.

 

After that, go to the Chart of Accounts and delete the downloaded duplicate transaction or create a journal entry to clear the balance. Once done, you can now deactivate the accounts that were automatically added by the Sync with PayPal app. I'll show you how:

 

  1. Select Accounting from the sidebar menu.
  2. Head to the Chart of accounts.
  3. Find the PayPal-related accounts (PayPal Bank, PayPal Sales, and PayPal Fees).
  4. Select the dropdown arrow from the Action column.
  5. Choose Make inactive to complete the process.

In addition, here are some articles that you can read to help manage your bank transactions and keep your accounts up-to-date:
 

Feel free to tag my name in your posts if you need more help in completing your other pending tasks. Stay safe and have a great rest of the day.

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