Hello Brian,

We can disconnect your PayPal Sync app through the Apps menu in QuickBooks Online. Here's how :

1. Log in to your QuickBooks Online account in a browser.
2. Select Apps on the left menu and go to the My Apps tab.
3. Look for the PayPal Sync app and click the Action button.
4. Choose Disconnect and answer the exit survey.
5. Click the Confirm Disconnect button.

Let me know if you need anything else. Have a great week!

After I disconnect PayPal syncing, why can't I inactivate the PayPal bank, sales and fees? I don't want to use them, but they were automatically added when I synced with PayPal. The transactions all show up in my bank account feed, because PayPal payments come out of my bank account, so I end up with duplicate entries. When I attempt to inactivate the accounts, I get an error message that I can't because they are connected to an app. But I've disconnected the app.What am I missing?

Hi there, MR88. Thanks for joining the thread.

To ensure that I'm on the same page, I'd like to verify if you've connected your PayPal bank via online banking aside from the PayPal app? Please know that these two are different. Any additional data would be greatly appreciated so I can provide you with the right information.

In the meantime, if you need some assistance with managing your account, you can visit the below articles:

• Use the Connect to PayPal app
• Sync with PayPal
• Connect to PayPal FAQ
• Differences between Connect to PayPal app, Sync with PayPal app, and PayPal Bank Feeds

Keep me posted so I can help you further. Take care always and have a great day.

PayPal is connected to my bank account. My bank account is synced with QBO.

I thought syncing the PayPal app with QBO would be helpful; it turns out that is the piece that is showing duplicate entries. Example: we made a payment for $800 via PP, using our bank account. The transaction synced and I categorized it from my bank feed. But now I have a balance in the PayPal bank account in the CoA that QB automatically added when I synced PP with QB. I'll write a journal entry to clear that.

Then I want to inactivate the PayPal accounts that were automatically added to my CoA when I added the PayPal app. (PayPal Bank, PayPal Sales and PayPal Fees). Those will all show up in my bank feed. I have already disconnected PayPal from QBO. 

Does that help?

You're right, MR88.

You don't have to connect your PayPal account since you've already linked your bank account to automatically download your recent transactions. To avoid duplicates, you can disconnect or turn off the Sync with PayPal app by following the steps provided by my colleague, JamesDuanT.

After that, go to the Chart of Accounts and delete the downloaded duplicate transaction or create a journal entry to clear the balance. Once done, you can now deactivate the accounts that were automatically added by the Sync with PayPal app. I'll show you how:

1. Select Accounting from the sidebar menu.
2. Head to the Chart of accounts.
3. Find the PayPal-related accounts (PayPal Bank, PayPal Sales, and PayPal Fees).
4. Select the dropdown arrow from the Action column.
5. Choose Make inactive to complete the process.

In addition, here are some articles that you can read to help manage your bank transactions and keep your accounts up-to-date:
 

• Categorize and match online bank transactions

• Learn the reconcile workflow in QuickBooks

Feel free to tag my name in your posts if you need more help in completing your other pending tasks. Stay safe and have a great rest of the day.

I'm having the same problem. Installed the app, saw it polluted my chart of accounts with dozens of accounts, never imported any transactions, deleted the app right away, and now most of the accounts the app created can't be deleted. I get this error message: 

Thank you for explaining exactly what happened to get you to this point, CDP_Chris-66. I know how important it is to keep your accounts in your Chart of Accounts organized. Let me explain the process of inactivating accounts in QuickBooks Online (QBO) works to maintain the accuracy of your financial data and get around the 1 account wasn't deactivated error you are facing.

When you connect to the PayPal app, special accounts are created automatically in QBO. With this, you'll have to make them inactive to delete them from your list. Since there were no transactions imported and you've never used the account, you can easily accomplish this task. To do so, follow these steps:

1. Go to Settings or the Gear icon and select Chart of accounts.
2. Find the account you want to delete.
3. Click the Action dropdown and select Make inactive. 

You can find more insights about the process above in this article: Make an account inactive on your chart of accounts in QuickBooks Online.

Additionally, I encourage you to make it a habit to reconcile your accounts each month. This way, you'll handle your finances and can manage them more effectively.

It was wonderful discussing this with you, CDP_Chris-66! I'm looking forward to seeing you in the Community whenever you need assistance managing your accounts and transactions in QBO. Feel free to reach out and have a great day!

Thanks for the reply. I've followed those exact steps and it's returning the error message that I referenced in my previous post. How can I deactivate those accounts added by the PayPal app that it's not allowing me to deactivate?

Thanks,

Chris 

Thanks @Rea_M,

I've followed those exact instructions and it's producing the error referenced in my original post:

I appreciate the troubleshooting steps you've performed to resolve the issue, Chris. Since it persists, I recommend contacting our support team to help you sort your Chart of Accounts in QuickBooks Online (QBO).

This will allow them to determine the root cause of the problem and, initiate an investigation, if necessary, as they possess the necessary tools and expertise to help resolve this unexpected behavior. Here’s how you can contact them:

1. Sign in to your QBO account.
2. In the upper right corner, click on the Help icon.
3. Select Search, then hit Contact Us.
4. Write your issue or concern, then click Continue.
5. Choose a way to connect with them.

Keeping your Chart of Accounts organized in QBO is crucial for ensuring your financial records are accurate. You can check out this article: to Learn about the chart of accounts in QBO.

Once you have your Chart of Accounts organized, you can reconcile your accounts in QBO to maintain accurate financial records, detect errors, and ensure that your business's financial health is accurately represented.

If you have any further questions about setting up your chart of accounts, please feel free to reach out. Have a great day ahead!

Hi, your message says, "Since it persists, I will route you to our support team to help you fix your Chart of Accounts in QuickBooks Online (QBO)." but then it goes on to say I need to reach out anew.

Please clarify the exact steps I need to take to resolve this issue.

Thanks,

Chris

You'll need to initiate contact with our support, Chris. Allow me to clarify the steps you need along the way.

The option to communicate with our technical support team through this forum is currently unavailable. At this time, you can seek assistance from them through QuickBooks Online. Their tools and expertise can help find the cause of the error when deactivating an account in your Chart of Accounts to provide the appropriate fix.

Here's how:

1. Click (?) Help and choose the Search tab.
2. Select Contact Us, then pick Ask about something else.
3. Enter your concern in the designated box and hit Continue.
4. Determine how you would like to connect with an expert: Start a chat or Have us call you.

Additionally, please consider checking their support hours to reach them accordingly.

On the other hand, reconcile your accounts regularly to ensure they match your actual statements for accurate reporting and tax calculation.

If you have follow-up questions about deactivating and managing your chart of accounts, please share them here without holding back. You may reply to this thread or create another post directly on the Community page.