I received an email to connect my bank accounts so I did. Thought this was weird since they were already connected. When connection was complete, I find my history gone!

Hi twise1,

Your privacy and security information is our top priority and it's important that we address your concern. To check this if this is a possible phishing issue, I suggest contacting our Phone Care Team to verify what happened. They have the tools to further investigate this issue.

Here's how to reach out to them:

1. In your QuickBooks Online company, go to the Help button and click Contact Us.
2. Enter your concern in the box and click Let's talk.
3. Choose the Call Us or Get a callback.
4. Enter your details on how they can call you.
5. Confirm the transaction.

You can check our support hours. I also provided this article about how to know if it is Phishing issue.

Please comment below if you have any other concern. I'm here to help. Take care.

That's what I did to report this issue to you in the first place. My choices to connect with you are: ask the community, call during specific hours with no phone number listed, or request a call back with a sign next to it that says "we're closed." If I post it again, aren't I just going in circles?

Hi there, twise1. 

Due to COVID-19, we have limited staffing and have reduced our support hours. We're available from 6 AM - 6 PM PT, Monday-Friday. We will resume normal hours as soon as possible to be able to assist you. 

You can check out these article on how to get in touch with us: Contact Support. 

We thank you for your patience. Take care always and stay safe!

This problem has not yet been solved. History is gone except for a few transactions back to December 2019. Mileage history gone, tax history gone, etc. I sent a copy of my email in to [email address removed] and received the standard reply/no reply. A copy of the email I received to update my Chase bank connections is attached. As soon as I did that, all of my history disappeared. What can I do to get it back?

Hello, @twise1.

I recommend to contact our Phone Care Team by following the steps above given by my colleague MarsStephanieL, so they can check your account and provide a proper resolution with your concern. 

Let me leave you this article to get in touch with us. QuickBooks Support. 

Please let me know if you have any other concerns. Keep safe.