My bank accounts will not stay connected. Every day I have to reconnect them. Is there a way to fix this?

Welcome to the Community, Tyler. I appreciate you for reaching out to us.

I recognize how challenging it is when your bank accounts do not stay connected in QuickBooks Online, making it difficult to keep track of your bank transactions. Rest assured that our top priority is to resolve the issue.

May I know the name of the bank you use and whether any errors appear on your banking page? It's possible that your bank is undergoing system maintenance. You may visit your online banking website to see if there is a notification that requires your attention.

I also suggest performing a manual update in your QuickBooks Online. Here's how:

1. Go to the Banking page, then select Bank transactions.
2. Click Update.

You may visit this article for more details getting the latest transactions from your bank and credit card accounts: Download the most recent bank and credit card transactions in QuickBooks Online.

I've also included this article to help you understand how to categorize transactions to ensure your financial records are accurate. Please visit this article: Categorize and match online bank transactions in QuickBooks Online.

Please drop by again by clicking the Reply button below if you have further concerns about your bank connectivity in QuickBooks Online. We're always willing to assist you. Have a great day! 

Hi,

The bank I use is TD bank. I have tried to manually update the banking transactions, but it still says that the accounts need to be re-linked. The error code I am getting is 324, it says that the account cannot be found at my bank. When I re-enter my banking info, it will connect to the account, but it will lose the connection again the next day.

Thank you for getting back to us and providing additional information, @tyler-lafreniere.

I want to make sure you can connect your TD bank account to QuickBooks Online (QBO).

There are some possible reasons why the error 324 message shows up when connecting the bank account to QBO. Here's a list of them:

• Your bank or credit card company changed the account or moved it to a new server.
• You changed the account name or other info on your bank or credit card company's website.
• Your bank or credit card company issued a new account or credit card.
• You closed your bank or credit card account.

To fix the error, you'll have to update and check your connections in QuickBooks. Here's how:

1. Sign in to your QBO account.
2. Click the Bookkeeping menu, then Transactions.
3. Go to the Bank transactions tab.
4. Click Update.
5. If you still see the error, look for a banner on the Banking page. Select the Check connections link and follow the steps to fix the issue.

I'm adding this article for more guidance: Fix banking error 324 in QuickBooks Online and QuickBooks Self-Employed.

Once you're able to connect your TD bank account, QuickBooks will automatically download your bank transactions. Then, you can now categorize them to put them into the correct account.

Come back to this post and let me know how it goes, @@tyler-lafreniere. I'll be around to provide further assistance.

Hi,

I have been doing that every day to reconnect my account, but it loses it again the next day.

Thank you for always updating us, tyler-lafreniere.

I can see that my colleagues have already provided the steps and articles that we can share to resolve your online banking connection. At this point, I would recommend contacting our QBO Support. This way, they can use more tools to gather more data and investigate this further.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence to describe the issue and click Continue.
4. Choose Start a chat or Get a callback.

Feel free to comment below if you have more concerns about online banking. Have a good one.

@tyler-lafreniere 

Try opening your QBO account on any private/incognito browser.

I am having this same issue, however it is only my credit card (the savings/checking accounts never fail a connection) and it disconnects every single time I refresh or update the page. This is so aggravating - please help!

I'm here to help with your concern with your credit card connection in QBO, Elizabeth.

Firstly, can you tell us the name of the bank? I also want to ask if there's an error message every time the credit card account is disconnected. This is for us to check if there's an open alert about this on our records. 

Secondly, I'll share some troubleshooting instructions to determine if the problem is caused by excessive cache or other browser-related issues. Such issues can occasionally lead to improper functionality or errors when using certain features in QuickBooks Online.

To begin, log in to your account in an incognito or private browsing session. This ensures that your browser doesn't retain outdated data from previous sessions.

Here are some steps you can follow:

1. Open your browser and click on the three dots in the upper-right corner.
2. Select "New Incognito Window" or "New Private Window" from the dropdown menu.
3. Log in to your QBO account in the new window.

Aside from this, you can switch to other browsers and log in to your account using them. Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge are all compatible with QBO. 

For additional troubleshooting steps and guidance regarding banking errors, you can refer to the following resource: What To Do If You Get a Bank Error or Can't Download Transactions in QuickBooks Online.

After following these steps, return to the Online Banking section and verify if the credit card account still disconnects when you update it.

Finally, return to your original web browser and clear the cache to remove any data that may be causing the issue. You can find instructions on how to do this in the following article: Clear Cache and Cookies to Fix Issues When Using QuickBooks Online.

Just in case you require further resources, I'd like to share these articles that may be helpful when dealing with your banking transactions:

• Unmatch Downloaded Bank Transactions or Move Them to Another Account
• Undo or Remove Transactions From Reconciliations in QuickBooks Online

Don't hesitate to ask for help if you have any QuickBooks-related concerns. We're always here to guide you all the time.

Hello!

I use Google Chrome for my browser, and my bank is Chase bank. Again the checking and savings always perform just fine - it's just my credit card that constantly disconnects. The error message on that card connection is 350 every time this occurs. 

I did try logging on from an incognito window and nothing changed, unfortunately. 

 I appreciate you're follow-up response, Elizabeth. 

I've seen that you've spent a lot of effort with your concern with your credit card connection in QuickBooks Online (QBO). 

If the connection expires, you may see Error 350 when you go to the Banking menu. To get this sorted out,  we need to reconnect the account to QuickBooks to refresh the connection. Let me show you how:

1. Go to Transactions, then choose Bank Transactions.
2. Click the blue tile for the bank account you need to reconnect.
3. Choose the Sign-in link.
4. Enter your user ID and password you use to sign in to your bank's website.
5. Select the accounts you want QuickBooks to download transactions from. Then select Continue.
6. Once ready, click Update to get the latest transactions from your bank.

If the issue persists, I recommend contacting our Customer Care Team. They can also provide an additional set of steps to fix the error.

Here's how to reach them:

1. Click the Help menu in the upper-right-hand corner.
2. Type in "Talk to a human", then press Enter.
3. Select Contact Support Team.
4. Type again Talk to a human and click Contact Support Team.
5. Choose a way to connect with us.

Additionally, I've added some articles that you can utilize to help manage your account in QBO:

•  Match and categorize transactions
•  Reconcile Account in QBO

You can always get back to me if you have other banking concerns or anything you need help with in QuickBooks. I'd be glad to answer them for you. Have a great day. 

I found the fix FINALLY! You have to contact your bank and make sure you have the option to allow a connection to a 3rd party financial planning tool turned on. I have HUNTINGTON BANK. Called customer service and they had me sign on using the web version. There was a setting in my profile to allow my account to connect. It doesn’t unlink anymore.

It’s weird though because I’ve had my account connected to other stuff for like ever.

Hello MrBojanglez,

I am so happy you were able to get that matter resolved! If you have any other questions, you know where to find us! See you soon!