New Credit Card is creating problems

Hi there, Julzology.

Welcome back to the QuickBooks Community. I appreciate you for sharing detailed information about your concern. I'll provide some helpful info to ensure you can move the historical bank data to the new card and zero out the old one.

Once you don't want to use an account anymore, you can make it inactive. This essentially deletes it. QuickBooks hides inactive accounts from lists and menus but keeps past transactions on your reports. If you make an account with a balance inactive, QuickBooks automatically creates a journal entry to zero out the old card. This moves the remaining balance to another account. Please note that your existing transactions don't disappear and stay on your financial reports for recording purposes. However, if you decide to use the account again, QuickBooks won't move the balance back or change the journal entry.

Before making an account inactive, there are require extra steps before performing the process. These are:

• If products or services use the account, change the account they're linked to. Or you can make products and services that use the account inactive.
• If you want to delete an income account with pending charges, invoice your customers for the billable expenses, time, or charges. Then you can delete the account.
• If recurring transactions are linked to the account, you need to unlink them from the account.
• If the account has subaccounts, move the subaccounts to a different account on your chart of accounts. You can't delete accounts with subaccounts.

Here's how to make an account inactive:

1. Click the Gear ⚙ icon and select Chart of accounts.
2. Find the account you want to delete/inactive.
3. Choose the Action dropdown. Then, select Make inactive.

To see additional information, you can click this article: Delete an account on your chart of accounts in QuickBooks Online. This also provides details on how you can view inactive accounts in QBO.

Additionally, you can click this article to see information about the difference between disconnecting and deleting accounts from QuickBooks Online, and how it works: Disconnect or delete accounts connected to online banking.

If you have any questions about credit card accounts or anything else in QuickBooks, let me know in the comment. I'll be glad to share and provide further assistance. Have a wonderful day! Take care.

Thank you for that information it is helpful.  I'm just worried that if I let Quickbooks Online make a journal entry with the outstanding balance on the old card, how will I reconcile that? 

Hello again, @Julzology.

If you're going to make the account inactive, the system will create a Journal entry. Thus, before doing so, you can perform reconciliation. Ensure that balances are correct after the reconciliation process. Then, after that, decide if you'll continue making the account inactive. Keep in mind that when making an account inactive, it will only be hidden in the account register, but the data are still on your QuickBooks account.

For guidance on how to reconcile accounts and how to fix them in case you'd encounter some errors, see the below articles:

• Learn the reconcile workflow in QuickBooks
• Fix issues the first time you reconcile an account in QuickBooks Online
• What to do if you didn't enter an opening balance in QuickBooks Online

Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you. I'll be here to help. Have a great day!