QBOA Bank Error 185 over and over

Anonymous · ‎December 08, 2021

I use QBOA to support my clients and recently I have two clients that their bank connection consistently asked for new security codes.

The connection seems to drop almost immediately after a code is enter and data is gathered.

This makes it almost impossible to maintain my client's books, as we have to track down the client to get a timely code from them.

Has anyone found a way to resolve this ?

Kevin_C · ‎December 08, 2021

Welcome to the Community, @Anonymous. I'm here to help you fix bank error 185 in QuickBooks Online (QBO).

Bank error 185 means your bank requires more information after you enter your credentials. This also means that your bank has additional security requirements, such as a security question or one-time passcode (OTP), for you to address.

If your bank asks you a security question, you can answer it. If you have several security questions, you may encounter this issue again the next time you update. QBO remembers the security questions you've been given and answers them for you as you type.

Whenever your bank or financial institution requires an OTP, receive it (on a device, through text, call, etc.) and enter it each time you encounter Error 185.

Moreover, consider checking out the links listed in the Step 4 within this article to learn more on how to fix some banking errors in QuickBooks Online.

Reach out to me in the comment section if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a wonderful day!

Anonymous · ‎December 09, 2021

@Kevin_C - . I understand the code, and what it is asking for. The issue is that I am an Accountant. I am having these issues on my client's books. So, the security code from the bank will be sent to the client every time we go to update their banking information. With all my clients but two, we only had to go through the security set up once and then quickbooks always updates the transactions. That is not happening with two specific bank accounts. They will not retrieve new data without an updated security code. Even within 2 minutes.

Giovann_G · ‎December 09, 2021

Hello there, khtx.

I lay some information to help you get rid of the bank error 185 in QuickBooks Online.

As previously noted by my colleague, a bank error 185 indicates that the financial institution needs additional information to authenticate the account. Let's fix this by running the manual updates 3 - 5 times after entering the code. You don't need to worry since no transactions will be duplicated. If you aren't asked to answer a question or input another security code, the automatic updates should start working normally.

Here's how:

Go to the Banking or Transactions menu.
Select the bank account you're working with.
Click on Update.
If asked, enter your Multi-Factor Authentication (MFA) credentials. Then press on Continue update.

Also, make sure your browser isn't set to automatically erase cache so the security code you input doesn't expire immediately. If you're using Google Chrome, go to the top of the page and click the three-dot icon. I'll show you how to do it.

Click the three-dot icon.
Select History then hit the Clear browsing data.
After that, ensure the Time range isn't set to All the time.

This permits the information recorded in your browser cookies to be accessed. When the cookies expire, you will be prompted to enter a new security code.

I've also added this article for future reference: Categorize and match online bank transactions in QuickBooks Online. This contains information that will assist you in ensuring that those transactions are posted to the appropriate accounts.

If you need further assistance with banking, just add any detail below. We're always here to help.

Anonymous · ‎December 09, 2021

@Giovann_G thank you for the reply. Can you clarify what you mean by "running the manual updates 3-5 times". I have cleared the browsing data, and will have to coordinate with my client to receive the code every time it asks for it. Currently, when I enter a code and the banking updates, it will then immediately disconnect from the bank and ask for another code.

JasroV · ‎December 09, 2021

I appreciate your prompt reply and for sharing the troubleshooting steps to fix this, @Anonymous.

Allow me to clear things up for you. What my colleague means about running the manual updates 3-5 times, is to manually update your bank connection a couple of times. Doing so refreshes the connection between your bank and QuickBooks Online (QBO).

Also, can you share with me the name of your clients' bank? This way, I can gather more information about it and provide you the best fix. Any additional details are much appreciated.

Additionally, you might want to suggest to your clients' to contact their bank and verifying of any updates. It could be there's a maintenance issue on their end resulting for the bank to consistently ask for a verification code.

Once everything is set, you might want to provide these links to your clients that can guide them on how to categorize and reconcile their accounts:

In case you'll need to undo your clients' reconciliation, you'll want to utilize this article for reference: Undo a client’s reconciliation in QuickBooks Online Accountant.

I'm always here to back you up whenever you need more help with your clients' bank connectivity. Please feel free to add the details in your reply and I'll take care of it for you. Keep safe and have a good one!

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QBOA Bank Error 185 over and over