Quickbooks accounts

Hello there, @Cmorec.

I'm here to share some insights regarding connecting a bank account in QuickBooks Online.

Before connecting your bank account in QuickBooks Online, you'll need to reach out to your financial institution to verify how they transmit the transactions in the system.

If the entries are downloaded to one account, you can only connect the parent account. However, if the transactions are downloaded to the individual accounts, connect the sub-accounts and not the parent account.

To give you more details about this procedure together with how the reconciliation process works in QBO, please see this link: Set up the parent and sub-accounts.

Lastly, you can always scan through these resources below to learn more about the online banking connection of American Express with QuickBooks Online:

• Learn how to connect your American Express Open Business card so you can download your recent transa...
• Find out what's changing and what you can do to keep getting online banking transactions from Americ...

Know that the Community is here if you have any questions with QuickBooks. I'd be happy to help. Have a good one!

Thank you for your reply. The instructions only show how to setup a new american express account. I have that. We added 1 new card to the existing account. I need help adding a new card. Does anyone know how to do that? I have not asked AMEX, but I assumed Quickbooks would know those steps better.

Thanks for getting back to us, Cmorec.

Based on the details in this thread, your actual AmEx has associated subaccounts (employee cards). Meanwhile, the Amex account is connected in QuickBooks Online.

For the system to download the bank transactions from the correct accounts, let set up everything correctly in QuickBooks Online.

Your actual Amex account is set up like this:

We're also going to set up your QuickBooks Online the same as that.

1. Click Accounting on the left menu and go to the Chart of Accounts tab.
2. Click the New button and select the Account Type and the Detail Type. Make sure it is the same as your AmEx account.
3. Enter the Name and the Description.
4. Mark the Is sub-account box and select the AmEx account.

When using the Banking page, we recommend to only link the subaccounts. If you have already connected the parent account, we'll need to disconnect it. Then, link the subaccounts.

You can browse this article to know more about the process: About bank or credit card subaccount setup.

After that, the system will only download the transactions coming from the subaccounts.

From there, you should be able to categorize the transactions properly.

We'll be right here if you need additional assistance.