QuickBooks Cash won't let me move money between accounts

Let me get the help you need to ensure you'd able to move your funds, @Al from Ambit.

To isolate the issue, let's try opening your account in a private (incognito) window. Using a safe browser and accessing the program from there can usually fix the issue. There are times that the browser stores frequently accessed data, thus causing some errors and/or unusual responses. 

Check out these keyboard shortcuts:

• Command + Shift + N (Safari)
• Ctrl+ Shift + N (Google Chrome)
• Ctrl + Shift + P (Mozilla Firefox) 

Once done, try to transfer funds again. If this works in incognito, we can try clearing your Internet cache. Before doing so, ensure to close the browser after clearing for the changes to take effect. See Clear cache and cookies to fix issues when using QuickBooks Online for more information.

Otherwise, switch to a different browser like Firefox, Google Chrome, or Safari. The one you are currently on may be having a temporary issue with QuickBooks, and using a new browser for the moment will allow you to get back to work.

To know more about the QuickBooks Cash accounts, consider visiting the below articles. 

• Use your QuickBooks Cash account
• Learn more about QuickBooks Cash accounts and the Cash Flow menu

Please keep in touch if there's anything else I can do to help you succeed with QuickBooks. I've got your back. Have a great day!

I tried all of that and, unfortunately, none of it worked. the screen disappears every time I click Next, whether it's Firefox private mode, Firefox after clearing the cache, Google Chrome after clearing the cache. (Since I'm not on a Mac I didn't try Safari).

Please help.

Thanks for getting back here and keeping us updated with the result of the troubleshooting steps, Al from Ambit.

Since you're still getting the same result, I'd recommend reaching out to our QuickBooks Payments Support Team. They can take a closer look at this to determine what's causing the issue. 

Here's how:

1. Click the Help menu in the upper-right hand corner of your QBO account.
2. Type in "Talk to a human" in the chatbox, then press Enter.
3. Select Get help from a human.
4. Click Chat with us or Have us call you.

More details about their contact information are provided in this article: Contact Payments or Point of Sale Support.

Let me also share a couple more articles that can serve as an additional guide and references about QuickBooks Cash:

• Use the QuickBooks Debit Card to Get Your Cash 
• Get Instant Deposits in QuickBooks Online 

Don't hesitate to reach out to us again if you need anything else. We're always here to help. 

When I followed the instructions above, the chat I was sent to informed me I had reached the incorrect Customer Support Team. So now I'm waiting for the correct CST chat to reply.

In other words: no.