Quickbooks took money out of my account when I was connecting my bank. They promised to put it back. I validated but they haven't given the funds back

I know it's important to have the funds back, ladyamee. I've got you covered.

After connecting your bank account, QuickBooks will send two small deposits to the account within the next 3 days.

Since the amount isn't received yet, I'd suggest contacting our QuickBooks Support Team. They have full access to your account and can review where the funds go. They can also determine its main cause to ensure it won't happen again to you or to other customers.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Additionally, I've included these articles that'll help you stay informed about managing your QuickBooks Cash account:

• Use your QuickBooks Cash Account
• Learn More About QuickBooks Cash Accounts and the Cash Flow Menu

Please visit me here again in the Community and keep me posted on your progress in getting this resolved, ladyamee. I'm determined to help you succeed.

The ways of communicating you are talking about only work during business hours - Mon-Fri.  Quickbooks doesn't have a way to email them.  I tried calling them last week and never was able to talk to a human.  Quickbooks did not send 2 deposits to my account.  They took out 1 amount, .37 cents and stated they would put it back after I verified.  I verified, Quickbooks currently says my bank account is verified and ready for transferring money, and they haven't given my money back to me.  That is my current complaint.

I understand your point about this matter, @ladyamee.

Rest assured the funds will be deposited into your bank account within 7 business days from the debit date. If you still don't receive the amount, I would suggest getting back to our Support Team for follow-ups about this matter. A live representative can look into your account securely and process the refund for you.

For more tips about setting up a direct deposit and verifying test transactions in QBO, you can open this link: Set up your company payroll for direct deposit.

Otherwise, here's how you can connect your bank and credit card accounts from the Banking page: Connect bank and credit card accounts to QuickBooks Online. Once your account is connected, the system will automatically download recent transactions.

Let me know if you have any other questions about the funds that were taken out from your bank. I'm always here to help. Have a good one!