Bank feed description

I appreciate you for bringing this concern to the Community, @AshleyK2. 

The banking page will be based on the shared details of the bank. You can manually review and match the transactions in the meantime. 

I also encourage you to reach out to our Customer Care Team if you're unsure about the steps you'll perform just for us not to mess up your books. 

Here's how to contact them: 

1. Go to Help (question mark icon)

2. Click Contact us.

3. Enter a brief description of your concern in the How can we help? field and click Continue. 

4. Choose which way you want to reach or live agent. 

This article will walk you through the steps on how to categorize and match online bank transactions in QuickBooks Online. 

Please don't hesitate to drop your post again. Have a good one and keep safe. 

I am having the exact same issue and we also use two different bank accounts. 

Trying to put in a tech ticket but I am getting the run around with support- no help at all .:(

I wish I could make it better, @CE17.

Since you're still unable to determine why the check number is not included in the description of your downloaded transaction, I'd recommend contacting our Customer Care Support.

Even if you've already reached out to them, only our specialists have the tool to pull up your account on file and investigate the reason behind the unexpected behavior. To do so:

1. Go to Help.
2. Select Contact Us.
3. Enter Downloaded transactions does not include the numbers on the description in the What can we help you with? field.
4. Click Continue.
5. Choose a channel where you wish to connect with our specialists.

Additionally, I've also included this reference for a compilation of articles you can use while working with us: Banking with QuickBooks Online.

If you have any other questions, please let me know in the comments below. I'll be here to lend a hand.

Thank you, but as I stated in my post I did try to contact support and they were not able to help me.  But this problem somehow fixed itself because now the check number is showing in the check number field (which it never did before).  I strongly suspect the integration was being updated by someone and that's why it didn't work for a few days and now works differently than it did before.  It would just be nice if QB would keep their support staff advised of such things so they could actually be helpful.

Thank you for reaching out to us, @Hallie1.

It's good to know that your QuickBooks is working as it should be.

I understand how you feel. We at QuickBooks strive to provide excellent customer service and satisfaction at all times. 

I value your time in reaching out to our Customer Service Support. Your feedback would be a big help to improve our service and your QuickBooks experience.

You can also check how to set up bank rules to categorize online banking for more information about banking.

We're always here in the Community to help if you have other questions related to QuickBooks. Stay safe!

I called QBO support a couple days ago and advised them of the same issue many of us were having with banking, they put in a ticket, it seems to be fixed now.

Thanks 

I have the same issue. All of a sudden both banks I use - for 9 companies stopped showing me the check number. In the detail from the feed it just says CHECK. I have tried contacting support and they were useless. Told me to contact the bank, but it is clearly not the bank since it happened at the same exact time for 2 different banks.

Anyone have any idea? I've tried clearing my cache and using multiple web browsers. I cannot conduct my business with it like this

Hi tjhere, Sng198.

I want to make sure this is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.

I know you've already called in. However,  I suggest contacting our Customer Care team again. his way, they can further investigate this matter and provide additional troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same issue.

To contact them:

1. Go to https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Online.
3. Select Search for something else.
4. Scroll down the page, then click the Get Phone Number or Start a Message.

You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

For future reference, you can reconcile your account to match your bank and credit card statements. Here's the article: Reconcile An Account In QuickBooks Online.

Reply to a comment below if you have further questions. I'm always here to help.