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Salessio0564
Level 2

Bank fees error unable to update

I noticed a bank feed error that stopped importing activity since 8/5. I tried to do an update and received a message to try again later. Any ideas how I can fix this issue? 

4 Comments 4
Deity Alpha
Level 6

Bank fees error unable to update

Try opening your QBO account on any private/incognito browser.

Nicole_N
QuickBooks Team

Bank fees error unable to update

I’ll ensure your bank transactions are successfully imported into QuickBooks Online (QBO), @Salessio0564.

Before doing so, can you tell me the name of your bank and the specific error you encountered? Knowing this will help us determine the best action to rectify the issue.

It's good to know that you did a manual update to get your bank transactions. Since the issue remains, let's access your QuickBooks account using an incognito window. There are times when the accumulated cache in the browser interrupts the connection between your bank and QBO. You can use these shortcut keys to save time:

  • Safari: Command + Shift + N
  • Mozilla Firefox: CTRL + Shift + P
  • Google Chrome: CTRL + Shift + N
  • Microsoft Edge: CTRL + Shift + N

 

Alternatively, you can use a different supported browser to further isolate this.I also suggest signing in to your bank's website to check if there are any maintenance issues on their end. 

 

Meanwhile, you can manually import bank transactions into the program. This will help you enter older bank data into QBO.

 

Once everything is in order, you can visit this resource so you'll have a guide to ensure your transactions are put in the correct accounts: Categorize and match online bank transactions in QuickBooks Online.

 

Please leave your reply below if you have more concerns about handling transactions in QuickBooks, @Salessio0564. I'll be around to provide the necessary help.

Salessio0564
Level 2

Bank fees error unable to update

The error is bank error 105. Try again later. I tried incognito mode on my safari browser and it didn’t update. Is there a connection issue with Quickbooks and TD Bank? If so, what’s the solution? 

Rasa-LilaM
QuickBooks Team

Bank fees error unable to update

I appreciate you letting us know how the troubleshooting went, Salessio0564. Allow me to provide some clarity on the bank feeds error you’re currently facing.

 

Some users have reported that their TD Bank accounts have stopped importing entries because of Error 105. Our engineers are actively working on this and are committed to finding a permanent fix as soon as possible.

 

To ensure you receive updates on the investigation, I advise you to contact our QuickBooks Online (QBO) Care Team. They'll assist you in signing up for the email notification list. Follow the steps below to view the support options and contact information:

 

  1. Press the Help icon in the upper right of your company to display the support window.
  2. In the Search tab, enter a brief description of your concern in the field box and click the Contact Us button to view the support options.
  3. Choose Chat to initiate a conversation and Callback to speak with an agent.

To learn the best time to get in touch with our support team, tap the link for the full details: QuickBooks Online Support.

 

You can consider using a CSV file to upload your banking data and import them into QBO to fetch the latest ones. Once the bank feed connection is working again, transactions are automatically downloaded to your company. Use the Exclude feature to prevent duplicates and categorize them properly. 

 

In the future, utilize these resources to assist you in balancing your bank or credit card account and streamline the categorization of your transactions:

If you have other banking-related concerns or questions, click the Reply and post your comments. We'll get back to you and provide further assistance.

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