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Did you ever get a response? I am having the exact same issue, yet Quickbooks doesn't seem to care to respond to my request either. I was told this would be resolved a week ago. This is starting to become a major issue for my business. VERY disappointed in the support I am getting on something that has clearly been an outstanding issue for some time now.
The issue is still ongoing, laurenrm.
This isn't the kind of experience that we want you to encounter. Rest assured, we will send an email once we have an update about the error when connecting the Chase Bank account to QuickBooks.
In the meantime, we can manually import the transactions using Excel CSV file. Please refer to this article for the detailed steps: Import bank transactions using Excel CSV files.
I'd also recommend reaching out to our Phone Support team so you'll be added to the send email list. Here's how:
Also, in what way you send a request to us? If you're referring to the request update with regards to the issue, rest assured we will inform you by sending an email associated to your QuickBoooks account.
Either my colleagues or I will revisit this thread once a permanent fix is available. We appreciate your patience while we're finding the main cause of the error.
Did you get this fixed? I am not able to link Chase and QBO either and QB was unable to help me.
Welcome to the Community, @roper3019.
At this time, there's a couple of tickets that's been submitted about the connection between Chase with QBO and QBDT. Rest assured, our Engineers are working to get this fixed. You can be added to the list of affected users by calling into our Online Support or Desktop Support. No worries, I've provided the steps to reach an agent with ease:
Contact Online Support:
Contact Desktop Support:
Once connected with an agent, they'll look further into this behavior and attach you to the ticket. You'll receive updates on the issue and when it gets resolved by your email. Let me know if I can help you with anything else!
Interesting as I have had this issue for months and cannot get it resolved Has anyone been able to connect to chase
Did you ever get a response? I am having the exact same issue
I too have been trying to re-connect my Chase credit card for months to my account. I have tried working through support and didn't get it resolved. In fact, in our last exchange, she said she would see if there had been any more "tickets" about it but didn't say that there had. It seems pretty clear from reading these that this is a problem across the board so have the engineers been able to resolve this yet? It looks like it's been 6+ months now according to this thread. I would appreciate any help I could get with this.
Thank you.
Mickie L.
I know it can be frustrating when you're not able to connect your Chase account to QBO, MickieL.
As mentioned by my colleague @Ashley H, there are a couple of tickets that's been submitted about the connection between Chase with QBO and QBDT. We're unable to provide a time frame to when this will be resolved. Rest assured, we'll be sending you an email once we get this sorted out and I will also keep this thread updated.
For now, we can manually upload your bank transactions to your QuickBooks account. You can go to your bank's website and follow the instructions on how to download them. Here are the listed supported file formats:
You follow these steps in uploading the file:
I'll be right here to keep helping if you have any other concerns or questions about banking.
Hi - My Chase checking account is linked to QBO, but it's not pulling in the Visa account that's under my same Chase login. Any tips?
Hi there, keithpepper.
Welcome to the Community. It's my pleasure to help access your Visa account in QuickBooks Online. In the meantime, let's try opening your account using the private browser to help us determine if this is a browser-related issue.
Here are the keyboard shortcuts to open a private browser:
If it works, we'll need to clear the cache to prevent this from happening again. There are times when we'll experience unusual behavior if the browser saves too much cache. Additionally, you can use a different browser like Google Chrome, Mozilla Firefox, or Microsoft Edge.
You may also read these articles to learn more about online banking:
Also, if you encounter any online banking error, please refer to this article about fixing online banking issues in QuickBooks for more troubleshooting steps: How to manually update an account to fix banking errors.
Find your way back here if there's anything else you'd like to ask or share. Have a great day!
Disconnect then reconnect the Chase account. It will open the connection page in your default browser.
Tried this and now there's an error preventing us from reconnecting the account. Any other bright ideas?
Hi there.
To better assist you, I'd need some additional details about the error you're encountering. Could you please provide more information about the specific error message or any error codes you're seeing? This information will allow me to provide you with more targeted guidance or suggest potential solutions.
Thank you, and I look forward to assisting you further.
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