The issue is still ongoing, laurenrm.

This isn't the kind of experience that we want you to encounter. Rest assured, we will send an email once we have an update about the error when connecting the Chase Bank account to QuickBooks.

In the meantime, we can manually import the transactions using Excel CSV file. Please refer to this article for the detailed steps: Import bank transactions using Excel CSV files.

I'd also recommend reaching out to our Phone Support team so you'll be added to the send email list. Here's how:

1. Click the ? Help menu and select Contact Us.
2. Enter I get an error while trying to connect my bank as a keyword.
3. Click Let's talk.
4. Select either Start messaging or Get a callback if you want someone to call you back.

Also, in what way you send a request to us? If you're referring to the  request update with regards to the issue, rest assured we will inform you by sending an email associated to your QuickBoooks account.

Either my colleagues or I will revisit this thread once a permanent fix is available. We appreciate your patience while we're finding the main cause of the error.

Did you get this fixed? I am not able to link Chase and QBO either and QB was unable to help me.

Welcome to the Community, @roper3019.

At this time, there's a couple of tickets that's been submitted about the connection between Chase with QBO and QBDT. Rest assured, our Engineers are working to get this fixed. You can be added to the list of affected users by calling into our Online Support or Desktop Support. No worries, I've provided the steps to reach an agent with ease:

Contact Online Support:

1. Go to the (?) Help icon at the top-right of the page, then Contact Us.
2. Type your question or concern in the Description Box then hit Let's Talk.
3. Choose how you want to get contacted.

Contact Desktop Support:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Choose Contact Us.
4. Give a brief description of your issue, then hit Continue.
5. Pick how you want to get contacted.

Once connected with an agent, they'll look further into this behavior and attach you to the ticket. You'll receive updates on the issue and when it gets resolved by your email. Let me know if I can help you with anything else!

Interesting as I have had this issue for months and cannot get it resolved  Has anyone been able to connect to chase

Did you ever get a response? I am having the exact same issue

I too have been trying to re-connect my Chase credit card for months to my account.  I have tried working through support and didn't get it resolved.  In fact, in our last exchange, she said she would see if there had been any more "tickets" about it but didn't say that there had.  It seems pretty clear from reading these that this is a problem across the board so have the engineers been able to resolve this yet?  It looks like it's been 6+ months now according to this thread.  I would appreciate any help I could get with this. 

Thank you. 

Mickie L. 

I know it can be frustrating when you're not able to connect your Chase account to QBO, MickieL.

As mentioned by my colleague @Ashley H, there are a couple of tickets that's been submitted about the connection between Chase with QBO and QBDT. We're unable to provide a time frame to when this will be resolved. Rest assured, we'll be sending you an email once we get this sorted out and I will also keep this thread updated. 

For now, we can manually upload your bank transactions to your QuickBooks account. You can go to your bank's website and follow the instructions on how to download them. Here are the listed supported file formats:

• Comma-Separated Values (CSV)
• QuickBooks Online (QBO)
• Quicken (QFX)

You follow these steps in uploading the file:

1. Select Banking from the sidebar menu, then click the Banking tab.
2. Hit the Upload transactions button.
3. Click Browse, then choose the file you downloaded from your bank.
4. Select the account you want to upload the transactions into from the QuickBooks account ▼ drop-down menu, then select Next. 
5. Follow the on-screen instructions, then click Next.
6. When you’re ready, hit Let's go.

I'll be right here to keep helping if you have any other concerns or questions about banking. 

Hi - My Chase checking account is linked to QBO, but it's not pulling in the Visa account that's under my same Chase login. Any tips?

Hi there, keithpepper. 

Welcome to the Community. It's my pleasure to help access your Visa account in QuickBooks Online. In the meantime, let's try opening your account using the private browser to help us determine if this is a browser-related issue.  

Here are the keyboard shortcuts to open a private browser:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N 

If it works, we'll need to clear the cache to prevent this from happening again. There are times when we'll experience unusual behavior if the browser saves too much cache. Additionally, you can use a different browser like Google Chrome, Mozilla Firefox, or Microsoft Edge. 

You may also read these articles to learn more about online banking: 

• Connect bank and credit card accounts to QuickBooks Online. 
• How to use Online Banking, Connect Bank Accounts, and Review your Bank Feed in QuickBooks Online. 

Also, if you encounter any online banking error, please refer to this article about fixing online banking issues in QuickBooks for more troubleshooting steps: How to manually update an account to fix banking errors. 

Find your way back here if there's anything else you'd like to ask or share. Have a great day!

Disconnect then reconnect the Chase account.  It will open the connection page in your default browser.

For QB DESKTOP is there no workaround for this?

Chase confirms the connection, browsers are up to date and still I get the attached message.

Please help!

Tried this and now there's an error preventing us from reconnecting the account. Any other bright ideas?

Hi there.

To better assist you, I'd need some additional details about the error you're encountering. Could you please provide more information about the specific error message or any error codes you're seeing? This information will allow me to provide you with more targeted guidance or suggest potential solutions.

Thank you, and I look forward to assisting you further.