credit card payment posting twice from checking account. one payment as separate payment on each of the two cards; and then one payment form checking account for the combine payment of the two cards. not sure which entry to remove

Thanks for visiting us here today, @cu_out.

I'll share some information about duplicate payments. If they have the same amounts and details, you can delete either of the two. Let me walk you through how.

1. Go to Accounting.
2. Choose Chart of Accounts.
3. Scroll towards the account where the payment is recorded. Then, tap View register.
4. Select the duplicate payment to open, then click Delete.
5. Tap Yes when prompted.

Check out this article for more information about payments: Process a credit card payment in QuickBooks Online.

When you're ready to match your downloaded transactions with your QuickBooks transactions, refer to this guide: Reconcile an account in QuickBooks Online.

Feel free to leave a comment below should you have questions about credit card payments. I'll be around for you. Take care and have a great day ahead.

When I deleted the individual entries in the check f account, the item seemingly affected my actual credit card balances now. This is so frustrating. As mentioned

1two credit card with same bank. 
2 one autodebit from bus chg to pay both credit cards

3 the checking account shows: one debit for the total payment of both cards plus another entry populates to display a separate debit for each card. My bank statement shows only one charge for the combined total so that is what I reconciled. I went ahead and deleted the two entries that represented the payment for each credit card separately. Now my actual credit card is no longer reconciling. It indicates a fix is needed, which are the separate credit card amounts I had deleted from my checking account. Please provide guidiance

I'm here to continue to help you, cu_out.

Appreciate you for keeping us informed after deleting duplicate entries from your checking account, as advised by my colleague above.
 

We can manually fix entries and accounts within your QuickBooks Online (QBO) company. All transactions that should be deleted or remain in the system must be accurate. We'll need to figure out what transactions should be eliminated and be added to QuickBooks. You can use your bank statement to correct these discrepancies. 

Still, you can follow the steps shared above when deleting entries. To manually add transactions, refer to this link: Learn how to add transactions directly to an account register.

When it’s time to reconcile, please note that you only need to reconcile the parent account because all transactions in the subaccounts roll up into it.

I've collected some articles for additional insights about handling and organizing bank transactions in QBO:

• Categorize and match online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online. 

To avoid the same thing in the future, make sure to connect the sub-account from banking (not the parent account). 

Please let us know how it goes. We want to ensure your entries and accounts are fixed. Take care, cu_out.