I'm here to help you cancel your QuickBooks Online accounts.
Before we start, make sure to sign into your account as the Master Administrator or Company Administrator to gain access on the Cancel option. Your data will also be on read-only access for one year and then gets deleted.
Sign in to your QBSE account.
Go to the Gear icon beside the help icon.
SelectBilling Info, thenCancel subscription. If you change your mind, you can selectKeep your subscription.
If it's a free trial, you can follow the steps below:
Thanks for the detailed instructions. Trouble is, the selections you instructed me to make weren't there. I tried every available option and nothing gave any option to stop the Trial, or cancel a subscription. I have 28 days left on the Trial, my client data isn't anywhere to be found so I can't prepare my invoices, the Help options go nowhere, and I'm just stuck in a wretched platform that I can't use, and I locked out of the platform I'm paying for. QBSE has me screwed!!!
If the same thing happens, I'd recommend contacting our Customer Care Team. They can review your account and provide additional troubleshooting steps to fix it. You can use this link for reference: Contact QuickBooks Self-Employed Support.
We'll be right here if you have further questions.