Does anyone else have problems with the QB app after last update? It will not load and shows a green diagonal line in front of the word 'dashboard' on the tab

Yes that did the trick! Thank you so much. Have a great day. 

You’re welcome, @vonnie.

I’m glad I was able to help. 

Should you need anything else, please let me know. I’ll be here to keep helping. Take care and have a good one!

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@vonnie wrote:

Yes that did the trick! Thank you so much. Have a great day. 

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Did the diagonal go away?

No. I now see that the green bars at the left top of the tabs is a new style QB is using. There are 3 green lines with different lengths and different shades of green. 

it won't load....so getting to the help menu.....

WHAT HAPPENED TO SUPPORT?  WE PAY FOR IT

I do not understand what to do....sorry, not a computer whiz but I need to use my program so I will need some more info that provided.  My subscription comes with support....I get billed for it....so I expect support.  In the zillion years I have been a customer, the only time I used the service is when the app messed up with installing (once or twice?)...so HELP!!!!

Hi upsetwithap,

You can uninstall and reinstall the app so you'll be able to use the program. Here's how:

To uninstall

1. Click the Start menu.
2. Go to Settings, then select System.
3. From the left pane, select Apps features.
4. Choose QuickBooks Windows app then select the Uninstall button.

To reinstall

1. Double-click the file you downloaded to launch the installer.
2. Select Next, then choose Agree & Install.
3. Wait for the installer to run the rest of the way through.
4. Click Finish.

You can also refer to this article provided by my colleague @KhimG for the detailed steps: QuickBooks App for Windows and Mac: General Support.

However, if you still want to contact our support team, please check this article for more information: Contact Support.

Please touch base with us if there's anything else you need. I'll always be around to help.

Hello, 

I have so many problems with my QuickBooks online, I don't know why?

When I update the cards and the credit card linked to QB online, all the time I have double transactions. If I delete these double transitions, I logged out and I logged in in QB, after just a few seconds, these deleted transactions show up again in my register, like nothing happened. 

Right now, I can not reconcile, not only a month, because my ending balance (example December 31 2018) doesn't match with reconcile page, I have different amounts.  I tried and I did a wash account, make it inactive, but again is something wrong with these QB online, because when I trying again to reconcile, month by month, I am off with -1000.00. I said Ok, maybe I am missing a transactions, I checked the bank statement , everything was there, only my 1000.00 was missing, I delete transaction and I recorded again, guess what? I was -2000.00 off in my reconcile page, and I checked again my register, I remember making one record for 1000.00, but I was so shocked because instead of one transactions of 1000, right I had 2  transactions with 1.000.00? Why? 

After a while I logged in again in my QB account , and now my ending balance it change , and again I cannot reconcile my work , is like I am working for nothing, and of course I spoke with  technical, support with accounting support, everybody is nice and they are trying to do the best for you, but still the same problems. And my question is again WHY nobody  can fix these problems with this software?

I appreciate you for sharing all the details with me, @Cristina10.

I’d like to get this issue fix and get you back on the right track. However, it’ll require me to look into your account which I’m unable to do for security reasons. I’d suggest reaching out to our support team.

I understand you already contacted them. But, it would be best to reach out to them again as they have the tools to securely check your account. Also, they can look into the case notes of the previous agent and investigate this further.

To reach out to them in your QuickBooks Online (QBO) account, please refer to the steps below:

1. Navigate to the (?) Help icon.
2. Click Contact Us.
3. Enter a brief discussion of your concern and select Let’s talk.
4. Choose either Start messaging (if you preferred chat) or Get a call.

Additionally, I got you this article which you can use for your future reference in reconciling your accounts: Reconcile an account in QuickBooks Online.

You’re always welcome to post in this thread whenever you have other concerns or questions about managing your QBO account. I'll be around to help you out. 

Thank you for your reply!

I will contact support team! I hope this time is going to be fix this problem.