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gabletax
Level 1

Error message: A search for bank accounts in quickbooks has caused an error

Error message: A search for bank accounts in QuickBooks has caused an error

 

Just after the beginning of the month, in QB Pro 2019 desktop, I go to Banking>Make Merchant Service Deposits. This downloads and records my monthly $15.95 Intuit merchant services fee into my checking account register. Have tried several times now in September and get the error message above. I do not know if the same message would appear should a client pay by credit card and I attempted to download the payment because I get paid via that method so rarely. Can anyone help?

Solved
Best answer September 12, 2020

Best Answers
gabletax
Level 1

Error message: A search for bank accounts in quickbooks has caused an error

Found the answer. Recalled that some things don't work in QB desktop unless you right click on the icon and select Run as administrator. Have never had to do that before to get my Intuit merchant services fee to download, but that fixed the problem this time.

View solution in original post

3 Comments 3
gabletax
Level 1

Error message: A search for bank accounts in quickbooks has caused an error

Found the answer. Recalled that some things don't work in QB desktop unless you right click on the icon and select Run as administrator. Have never had to do that before to get my Intuit merchant services fee to download, but that fixed the problem this time.

View solution in original post

PhoenixArizona
Level 1

Error message: A search for bank accounts in quickbooks has caused an error

When we run the program as administrator 

the ability to open the company file from a mapped network drive disappears.

it will only allow local drives in this mode.

 

I still can not open Deposits or Registers with  "full access" account.

Windows 10 1909 with no updates pending.

Rasa-LilaM
QuickBooks Team

Error message: A search for bank accounts in quickbooks has caused an error

I appreciate your efforts in trying to resolve the issue, PhoenixArizona.


We received reports from customers that they’re getting an error when opening the Merchant Service Deposit window. Our engineers are all hands on deck getting this feature working back to normal.


As a workaround, let’s perform some troubleshooting steps to resolve the issue. To begin, log in to the desktop program as the admin. Then, reset the QuickBooks update to remove the previously downloaded releases.


Here’s how:

 

  1. Go to the Help menu at the top to choose Update QuickBooks Desktop.
  2. Tap the Update Now tab to mark the box for Reset Update.
  3. Click the Get Updates tab button and press OK to continue.
  4. Once done, close and reopen QuickBooks to kick off the installation.

Next, go to the Merchant Service Deposit window and check for any transactions. If you continue to get the same result, uninstall and reinstall QuickBooks to start on a clean slate. For detailed instructions, perform the recommended steps in this article: Clean install QuickBooks Desktop.


If none of these suggestions work, I suggest you get in touch with our Technical Support Team. One of our support specialists will add your company to the list of affected users in a secure space. You’ll receive an email once there’s progress about the investigation.

 

  1. Tap the Help icon at the top bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Search button to display the Get Phone Number or Start a Message button.
  6. Provide this number for easy tracking: INV-50048.

For future reference, I’m adding some articles that contain troubleshooting steps on how to resolve payment issues in QuickBooks and your Merchant Services account.

 

 

Reach out to me if you have any questions or clarifications. I’m always here ready to answer them for you. Have a good one.

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