Has there been a resolution with connecting to US Bank. I haven't been able to accss my accounts for several days now.

Hello there, user54220.

May I know if you’re getting an error when connecting to US Bank to QuickBooks? Any details shared can help me provided a timely resolution.

There are several possible reasons for not being able to connect a bank account to QuickBooks, such as a connection error or that not all types of accounts are able to connect.

I have a few troubleshooting steps you can try to add the account. First, go to your bank's website and copy the URL.

We’ll use the information to connect the financial institution. Here’s how:

1. Go to the Banking menu on the left panel to select Banking.
2. From there, hit the Add account button.
3. On the Connect an account page, paste the bank's URL in the Enter your bank name or URL search box.
4. Hit the Enter key.
5. Type the User ID and Password for the financial institution website and then click Continue.
6. Follow the onscreen instructions.
7. Select Connect.

However, if you receive an error, click on the code found in the What to do if bank transactions won’t download or there's a bank error article. Then, proceed directly to Step 3 to access the information.

Check out the Find your bank account when you connect to online banking guide. It outlines the steps on how to request support for your financial institution.

Let me know in the comment section if you have any other concerns. I’ll be right here to help. Have a good one.  

QBO has had an ongoing connection problem with US Bank, BOK Financial for the past two days.  My guess is that it is all banks, but I only have two accounts.
QuickBooks is aware of the problem.  I have a BANKING ALERT on my bank page that says they are working with US Bank to fix your connection.

From what I read in posts, may are having this problem.

Doing other individual diagnostics doesn't make much sense when the problem is at QB.

Hello, @RickRoen. 

We have an ongoing issue with US Bank for errors 9999, 105 and 102. Also, for BOK Financial users who are encountering error 102.

Our Product Engineering team is still working on fixing the connection between those banks and QuickBooks.

You can reach to our Customer Support team to add you to the list of affected users. Then, let them add you to the following investigations:

• Investigation No. 45079 - BOK Financial 102
• Investigation No. 44994 - US Bank, Error 105 or 102 (unable to update account)
• Investigation No. 44144 - US Bank, Error 9999 (FDP-1022)

You’ll then receive an email notification once they resolve the issue. You can do it by going to the Help icon at the top right of your QuickBooks Online (QBO) account. 

See this article for detailed guidance: Contact the QuickBooks Online Customer Support team.

In the meantime, you can bring in your transactions through WebConnect. You may check out this article: Manually upload transactions into QuickBooks Online. 

Thank you for your patience while we're still working on it. Let me know if there's anything else that I can help with your account. Take care and enjoy the rest of the week. 

Update 4/17/20 1:45 MDT

A few hours ago I got a Note on QBO windows app Banking page that the problem for US Bank had been solved and I could download now.

I tried to connect to the bank and the problem is the same US Bank - error 105 and BOK Financial - error 102.

For me, nothing has been fixed.  Very frustrating after 4 days.

Good evening, @RickRoen.

We can perform some troubleshooting to see if this is a browser-related cause of why your bank is receiving the errors.

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to update your bank.

If it works, you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

Let me know if the issue persists so I can help you further. I'll keep an eye out for your response.

I am running the Windows Desktop app that accesses QB Online.

In any case, I went to the browser version and tried your suggestions from the Incognito tab.  The results were the same for US Bank - error 105.

Did you confirm with your Company that this problem is supposedly fixed?

Thanks for for getting back to us, @RickRoen.

I've double-checked our records and found out that the US Bank - error 105 is still open. As of this moment, our engineers are working hard to resolve this promptly.

If you haven't contacted our QBO Support yet, I'd recommend reaching out to them. This way, they can pull up your account in a secure environment and sign you up to receive email updates as soon as a fix is available.

1. Select Help (?) at the top right.
2. Click the Contact Us button.
3. Enter "Error: You can try again." in the description.
4. Hit Let's talk.
5. Select Get a callback.

To ensure we address your concern on time, check out our support hours.

Kindly check this thread from time to time. I'll share any updates we have from our engineers.

Is there also an issue with GateCity Bank? I have not been able to connect with the bank for two days now. Any guidance would be appreciated.  Thank you.

I am having the same issue with GateCity Bank. All three business entities I deal with utilize that bank and none of their QBs are connecting and haven't been for a couple of days. Thank you.

Hi tmccullough,

At the moment, we have no open ticket with the GateCity Bank.

We will help you resolve your connectivity issue. If you're getting an error code, you can click on the code or search the code here to see the troubleshooting steps. You can also log in to our bank's website to see if there are any maintenance updates about their online banking service.

Here are the common errors codes for online banking:

• Error 102 and 105
• Error 103
• Error 106
• Error 324
• Error 185

You can consider uploading your transactions so you can still manage your books.

Feel free to send an update about this. We'll be here to help you again.