Hi, for the second time now this week, my QBO doesnt complete the banking update and the icon keeps spinning. How can I fix this? Is the company aware of this?

Hi, thank you for replying. For now it worked. I signed in once in incognito mode (Chrome) and it was able to finish the update. I did not clear any cache or history, just used it regularly. After that I logged once more from a regular browser and it worked ok again with updating the two back accounts. We'll see tomorrow. Thanks, David.

Hi, thank you for replying. For now it worked. I signed in once in incognito mode (Chrome) and it was able to finish the update. I did not clear any cache or history, just used it regularly. After that I logged once more from a regular browser and it worked ok again with updating the two back accounts. We'll see tomorrow. Thanks, David.

I have a similar issue all this week, except that the Banking account Update icon is automatically spinning when I come into the Banking option, without even clicking the Update icon. I've tried a different browser and incognito windows with no change; it's spinning in all applications and doesn't update or finish. 

Thanks for providing in-depth details about the issue you're getting and the troubleshooting you did, @jam1188,

We want to make sure this issue is reported immediately to our Support Team. You already followed the recommended steps to resolve this bank update problem, so we have to forward you to our live representatives for the fix.

To connect with our Team, follow the steps below in your QuickBooks Online account:

1. Go to the Help menu in QuickBooks, then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Banking, Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose Chat with us to initiate a discussion with a live agent.
   
6. Enter you account contact information then press Get a chat.
   
7. When using this option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you shortly after. See this:

Also, if you are in rush to get bank transactions in your account for reconciliation, upload the transactions manually. Download the data from your bank then map the transactions in a CSV file.

Once it is ready, start importing the file to your QuickBooks Online company. Follow these steps:

1. Open your QBO account and tap the Banking menu.
2. Click the Link Account drop-down.
3. Tap the Upload from file option.
   
4. Press Browse and choose the file you want to upload.
   
5. Choose an QBO file from the list, then Open.
   
6. Follow the on-screen instructions to map the fields.
7. Select the transactions to import.
8. Click Yes then Let’s go.

When the online banking connection is reconnected, the bank might re-download the transactions that were not fetched before. To avoid any duplicates, exclude them in the For Review tab. Here's how:

1. Go to the For Review tab.
2. Mark the box next to each transaction you want to exclude.
3. Select Exclude from the pop-up at the top.
   

4. Excluded transactions are then moved to the Excluded tab, and won’t be added to QuickBooks or be downloaded again. To permanently delete duplicate entries, put a check mark on them, then hit Delete.
   

    

To learn more about mapping and uploading bank entries, see the following article:

• How to import bank transactions using Excel CSV files?
• Manually upload transactions into QuickBooks Online

Kindly post an update on how it goes after contacting our Support Team. I want to make sure this is taken care of and I'll be right here if you need anything else with QBO Banking. Have a good one!

Thanks for the quick reply and detailed instructions.....that's great customer service! After a reboot this morning, the Update functionality in Banking is now working normally again. Perhaps it was an issue on my end. Thanks again for your help. #appreciative

Thanks for coming back, jam1188.

It's great to know the solutions provided by my colleague works on our end. For other solutions on how to troubleshoot banking issues, just check out these articles: 

• What to do if you get a bank error or can't download transactions in QuickBooks Online
• Fix bank upload errors in QuickBooks Online

Feel free to visit our Banking page for more insight about managing your bank transactions in QuickBooks.

You can always visit the Community if you need a hand with reconciling your bank accounts or any QuickBooks related. I'll be here to ensure your success. You have a good one.