How can I connect my QuickBooks Online account to my new Flagstar Treasury Access Business account?

Hey, @davidg5. 

Congrats on making your first post here in the Community. It only takes a few easy steps to connect your Flagstar Treasury Access Business account with QuickBooks. Here's how: 

1. Open QuickBooks. 
2. Select the Banking tab in the left-hand menu bar. 
3. Choose the Banking section. 
4. Press Add account in a green bubble on the right-hand side of the screen. 
5. Copy your bank URL (website) and paste it in the search bar of the "Connect an account" page. 
6. Continue with the on-screen instructions on how to sign in to your bank and connect it to QuickBooks. 

It's that simple! Below is an extra link that can give you additional information about the banking tab. 

• Connect bank and credit card accounts to QuickBooks Online

If you can't find your bank on the search page, then I recommend creating a chart of account and importing the transactions with a .CSV Excel file afterward. This will allow you to have your bank account within your QuickBooks. 

If you have any trouble along the way, don't hesitate to let me know. I'm always here to lend a helping hand. Bye for now. 

@davidg5  -

Hi @davidg5 
Were you able to make any progress with this issue?  
We worked with QB support as well as Flagstar and so far nobody has resolved the issue.  
I'm just looking for positive signs from somewhere.   For those that may read this post, this is regarding the migration of Flagstar online to Flagstar Treasury Access portal.  

Thanks

-PB

I still am having problems. Nothing is resolved. I verified my account information and everything. This is definitely a problem.

We don't want you to feel that way, coolimageusa.

Let us make sure if this has a connectivity error from the bank since there is a migration happened from their end. I suggest contacting our Quickbooks Online Care team to investigate this issue.

I can see that my colleague already provided the steps pertaining to the workarounds in connecting your bank to QBO and doing manual import transaction.

Loop me in if you have other concerns. Take care.

I’ve been having this problem as well. The Quickbooks support team said that the issue has been resolved, but I haven’t been able to get this to work.

Hello there, @Davecil.

Since the issue has been resolved, let's perform some troubleshooting to see if it's browser-related cause for this behavior.

We can start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Once you're in the Private / Incognito Window, sign in to your QuickBooks Online account and try to update your Flagstar Treasury Access Business account.

If it works, you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

Let me know how this goes for you! If the issue persists, please let me know by leaving me a Reply. You can provide details of the error message or provide me a screenshot. This will help me look into the behavior further. I'll keep an eye out for your response.

We have tried ALL of the above recommendations. Nothing is working.  Do we need to completely shut down our account and start over? We still can't get an answer as to why our sales window freezes... on every log in and every computer.  We were told our issues have been escalated to a higher department, but still don't have answers. We've been dealing with both problems for a month now. 

We are also having the same problem, still, and none of the above fixes work.  We have struggled with the bank syncing and our sales window freezing for a month now, with no tangible resolve.  Are we looking at having to shut down our account and start over? We're getting into a busy season soon, and if the program continues with failures without anything but runaround answers, we're going to fail as a business. I was told last week our account problems were being pushed through to an expedite team, but have not heard anything back yet.  

Hello there, @cjoashmore.

I'd like to help look into this behavior some more by asking a few questions:

• What web browser are you using or what app?
• Is this happening to just you or other users as well?
• Can you provide me a screenshot of the error message?

If you can get back to me with more details, I'd be happy to assist you further. 

I'll keep a close eye out for your response. Talk to you soon!

Still doesn’t work. I think the issue is with the actual login option. Flagstar no longer supports the ‘Business Banking’ login. They completely changed platforms to the new Treasury system, which required all users to get a new password.

Hello, @Davecil. 

I appreciate you for letting us know that your bank as updated its online banking website. That being said, you can try connecting using the new bank URL. If you're still unable to connect, you can make a formal request so that the new bank’s sign-in web address (URL) would be supported.

Also, you can contact our Customer Care Team. They have the tools to further assist you in reporting the new bank URL.

I'll include this article guide just in case you're encountering a different error when trying to connect: What to do if bank transactions won’t download or there's a bank error.

I'm always here to help if you need anything else. Have a nice day!

I'm with Davecil here.  What Dave reports is the same thing we've been saying since March 9.  The URL required for login for Business banking isn't available in any of the QB online banking options.    and if you login and do a web connect download of the QBO file, QB errors out with QuickBooks was not able ot complete your request.  Please contact your financial institution.    However, I was told this particular issue is due for a software change on the flagstar side, on the 2nd of April.  Tomorrow.  

Thanks for joining us here, WWMarket.

Although you can see Flagstar when looking for a bank, it's possible that this particular account is not yet supported for online banking withing QuickBooks Online. 

You can send or add a request to have this particular type of account added for online banking. Please go to this article and scroll-down to the Request support for your bank section for additional steps: Find your bank account when you connect to online banking.

In the meantime, you can import your banking transactions as a csv file or keep an eye for updates from Flagstar tomorrow.

You can go to this article on how to import a csv file in case you want to do it while waiting for the update: Import bank transactions from Excel CSV file to QuickBooks Online.

Let me know if you need anything else. 

To update anyone following this thread, we are able to use Web Connect and build a QBO file to import into quickbooks now.   I'll dig into Direct connect as soon as I can.  I have NOT done what was suggested, which was to submit a request for the new URL for login, to QB support.  I'll do that too if I get to it today.  Happy to try to answer questions if anyone has any.  

I worked with support today for an hour and half going over the same fix attempts we've done for 30 days.   Case [removed]   Direct Connect on Desktop 2019 for Mac, specifically here.   the 4 options for Flagstar banking do not provide a 3 part login, nor are the specific URL path's correct for login as they updated that info on March 9.  I'm going back to Flagstar to see if they can get this corrected.  <-->    thats me going back and forth.  

Final Remarks on this topic from me, this is thread #3.  Flagstar reports they do not/Can not support Direct Connect at this time.  Web Connect only, which Is working.   Thanks.  -p

Hello! Having the same problem over here and with hours upon hours on the phone I'm about to pull my hair out. Can you assist me with you came up with your solution. Thanks!

Surprisingly my Quickbooks online worked correctly even after the switch over to the new url.  As of April 14th it stopped working.  Interestingly,  I just checked and the old url is still available to access if you know your password to the old login page. Has anyone noticed anything new with Flagstar?

I also have been getting a bank feed from Flagstar Business after their change over, I had to change my log in information, but it worked. Then it suddenly stopped working about April 17 and I've been unable to get the bank feed since then. Calls to Flagstar indicate they are aware of a problem, but no answers. QBO agents have been unable to provide a solution either. Please just tell me that this is being addressed.

Hello there, @cbenjamin.

Let me help you perform some basic troubleshooting so you can get back to your business.

Let’s clear your browser cache, this will help you to have the best and most secure experience with QuickBooks Online.

To clear cache, here’s how.

1. On your computer, open Chrome.
2. At the top right, click More.
3. Click More tools > Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Please click this link if you are using a different browser. Clear cache and cookies to fix issues when using QuickBooks online.

Once done, update your bank account sign-in information or credentials in QuickBooks Online so you will be connected to your bank website.

If you wanted to learn how to manually import bank transactions to your QuickBooks Online, you can check out this article. Manually download online bank transactions in QuickBooks Online. 

Please feel free to fill me in if you have any other questions. Take care and keep safe.

Bringing this back up to the top.  Has anyone been able to fix this issue with Flagstar and the 3 credential login?  Mine has been working fine up until this month.  November 2020

I'm glad that Flagstar has been working fine with QuickBooks Online, manderson42.

We didn't receive reports about the Flagstar Treasury Access Business account. If you will encounter issues in connecting them, you can manually update your bank and update your bank account sign-in information. Let me guide you through how:

1. Select Banking.
2. Select Update. Make sure you have selected the appropriate account. QuickBooks Online tries to connect to your bank to manually update your account.
3. Enter your updated username and password in one of the following ways:
   • If Error 103 appears, select the Reconnect my account link and enter your new username or password.
   • If no error message appears, select the Edit ✎ next to the bank name, select Edit sign-in info, and enter your updated bank website username or user ID and password.
4. Click Save and connect. QuickBooks Online will try to connect with your bank to verify your information.
5. Once you see a confirmation message, select I'm done, Let's go!

Once done, this will update your credentials and connect to your bank website. You can also check out this article for more troubleshooting steps: What To Do If You Get A Bank Error or Can't Download Transactions in QuickBooks Online.

For your future reference, you can categorize and match online bank transactions in QuickBooks. 

Reach out to us if you need further assistance with your bank. Always remember, we're here to help you anytime. Have a good day!

Maria,

This entire thread is about Flagstar connectivity issues.  I am currently unable to connect my flagstar account to qb online.  (it was working fine up until the last month)

I'm receiving error 103.  

Per this thread it seems once Flagstar switched to a 3 line login page users are experiencing issues.  

I'm looking for troubleshooting advice beyond clearing my browser cache and how to connect a bank account.

Thanks