How do I get Citibank citi cards to update?

Let me sort things out for you to ensure that you can obtain your latest available transactions, spam1.

Since there's no issue with Citibank's website, we can perform some troubleshooting steps in your QBSE mobile application. It could be that the piled-up cache in the system is causing this sync error. To rule this out, let's clear the accumulated app data. Feel free to follow the steps below.

1. Go to your phone's settings.
2. Choose  General, then select iPhone Storage.
3. Tap QuickBooks Self-Employed from the application list.
4. To free up the storage without deleting the important files, hit Offload App.

However, if the issue persists, you may need to uninstall and then reinstall the program.

Alternatively, you can also sign in to your account using a supported web browser. Then, execute a manual update to refresh the connection. Here's how:

1. Click the Profile icon.
2. Choose Manage accounts.
3. Select Refresh all.

Once your transactions are downloaded, it's time to categorize and put them on the correct line of your Schedule C.

I appreciate your time getting back on this thread and updating us, @Anonymous.

Since the troubleshooting steps provided didn't fix your connection concern, it would be best to contact our support team. They have enough tools to determine the root cause of the issue and provide more solutions. They can also perform further investigation about it if need be.

Here’s how:

1. On your mobile app, tap the + button or the Help option on the dashboard.
2. Select Ask QB Assistant.
3. Type in “Talk to a human,” then choose your preferred support method.

Once your Citibank gets updated, you can create rules to quickly categorize your common expenses and income. QuickBooks Self-Employed automatically handle them for you once downloaded.

If there’s anything else I can help you with about banking, please don’t hesitate to reach back out. I’ll be here to assist you. Keep safe always!

I wish you didn't have to go through all of these, @Anonymous.

I'll make it up to you by ensuring you get the best support available so that this gets taken care of right away. 

I recommend contacting our QuickBooks Self-Employed (QBSE) support team if you haven't done it yet. They have the proper tools to look into your account and perform a screen-sharing session to identify the issue further and walk you through the resolution. They can also create an investigation ticket if necessary.

You may follow the steps shared by my peer when contacting them or click this link: Contact QuickBooks Self-Employed Support.

Moreover, if you want to add transactions than the ones QuickBooks originally downloaded, check out this link: Add older transactions to QuickBooks Self-Employed.

Please keep us posted on this by leaving a comment below. You may also write any of your concerns here related to QuickBooks. We're always glad to lend a hand. Stay safe, and have a good one!

I appreciate you for coming back to the thread and adding extra details about your concern, Brianthedrummer. I can see that things have been challenging for you and how important to fix any Citi syncing error in QuickBooks. With this, I'll ensure you can receive an update about this matter and point you to the right support team to assist you further on this matter.

Since you already contacted our support team and a ticket has been raised, rest assured that you're now added to the list of affected users. You'll receive updates through email once the issue has been resolved. Also, you may reach out to our support again through call or chat if you need more details about the case.

Lastly, you may refer to this article to see details on how QBSE is designed to help you record your self-employed income and expenses, track mileage, and prepare your Schedule C: QuickBooks Self-Employed Overview.

If you have any other follow-up questions, let me know by adding a comment below. I'm more than happy to help, Brianthedrummer. Have a good one!