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Buy nowWhy are new "features" in QBO ever introduced as an "opt in" trial? This is an annoyance and between that, the "Emoji How are we doing?" surveys and the multitude of interruptions trying to sell other services, have made using QBO tedious and disrespectful of my time. In fact, I just had another survey for the Community page interrupt me while I was tying this and could not continue without declining the survey or responding to it.
You want feedback? Rollback all the garbage you hoisted on us over the past two years and you wouldn't need surveys to see if people have finally given up complaining about QBO and accepted this garbage.
this 100%. frustrating. I'm just nervous I would somehow fat finger and accidentally approve one of these goofy reminder emails to one of my clients.
I find the notifications to be very distracting and a time-suck. I would like QBO to make it easy to turn things off so I can keep things simple and concentrate.
If you find another accounting software that isn't constantly trying to sell more products to you and distract you while you are trying to work, please share!
It's November 26 and still the annoying popup reminders about late invoices keep showing up even after disabling late notices in the settings. The screen is just slightly less annoying. As one posters asked, "when do we expect to be paid for our testing of these N00 and W0nd3rful f3atures?"
Exactly. Head the nail right on the head with this comment. Ive had an ongoing issue of mixed customer and vendor data and had "higher tier" people supposedly working on it but here I am years later and nobody has contacted me and it just waste my time trying to reach back out. So I just deal with it unfortunately. Getting all these "new and useful" updates and features have just created more problems for us. Especially this AI changing out invoice email subject lines, trying to be hip and cool. I can't send these types of trendy email titles to government accountants, it looks ridiculous.
Complete rewiring of our brains (as it relates to accounting, Intuit, QBs, QBO, etc.) was not necessary.
You have gone to every possible length to ensure utter disgust from so many clients by:
1. Dumbing down the software until it is almost unusable, and
2. Wasting time developing AI tools that are forced, without regard for the time and resources you are COSTING us, your customer.
I'll save myself some grief - and tell you how AI sums up the Intuit circumstances - as of today - 12-16-2024:
"In conclusion, based on the available information, it appears that Intuit has a significant de facto monopoly in the personal finance software and small business accounting software markets, but its dominance is not absolute and may be subject to change over time."
Do us all a favor and be the change WE (the paying customer) want to see.
<hand on head emoji> AD INFINITUM
This is completely unacceptable. QuickBooks is consistently adding "upgrades", including this ridiculous AI feature and now adding random accountant users as beta users without asking. HOW can QBO think this is good business? Your "upgrades", which are not, should be optional, just like this being a Beta user and|or the AI feature.
I get calls from clients daily upset with the "NEW UPGRADES". An upgrade means something is being improved. I have found the opposite with almost all upgrades recently.
Please do not respond to this post by telling me to send feedback. I send a lot. I've been a QBO user for over a decade. Nothing happens.
@SheffieldC916 RE: I can't send these types of trendy email titles to government accountants, it looks ridiculous.
I've seen this sort of comment regarding QuickBooks Online many times here. It appears sometimes that it is designed by children, such as in this case.
It is as if no one on the Online team knows how business works and what customers want. Instead they spend time on stupid things like this, making QuickBooks Online worse with every move.
What I'm doing and I suggest all of us do is to send a Feedback each and every time we login and have a pop up from the Business Feed. It in essence is hopefully creating a task that someone at Intuit also has to click on and "deal with" to get on with their day, and if enough people are sending feedback every day about the same thing at some point the cost will not be worth the time it takes to click every feedback. That's what I'm doing anyways, if enough of us do it long enough maybe they will change.
I like this idea and have subscribed to such a philosophy on many occasions in other scenarios. It is worth a try, but judging by the responses in this forum, and emails in response to similar "Feedback" comments, I seriously wonder if they ever give a human the task of reviewing these things.
Like so many others, I found this thread looking for a way to turn the business feed off.
I am beyond frustrated with QBO. I have many customers with inventory and PO's and other features that QBO is not good at handling. 2 of them left QBDT for QBO because QBO sales rep told them it would be fine. It's not. Besides all but threatening customers to drop desktop, many things in QBO just suck.
This business feed is one of them.
The more things they put on pages, the more time the page takes to fully load. I can't tell you how many times I click on the wrong thing as I'm trying to work quickly and efficiently, but the page hasn't finished loading all its stupid crap, and that means that my click was actually in the wrong place as the page continues to load.
Intuit takes the time to revamp reports which didn't need revamping, and are now more difficult to customize- while ignoring basic functions and/or listening to customer feedback.
I wish someone would develop a decent replacement priced similarly. I would have all of my clients drop QBDT and QBO in a heartbeat, and I bet I'm not the only one. Intuit, you really should start paying attention to customer feedback. Or when a comparable software is released, you're going to see a mass exodus as we all leave. For those of us who own firms, that also means moving all of our clients as well. You would lose 42 clients by losing me. I believe 14 who pay for an annual subscription for desktop, and the rest on QBO Plus or Advanced. And I'm a small firm...
Nonsense. Beta testing should be opt in only. Your previous answer is also incorrect since the AI nudge popups appear every time you open a qbo file and change screens, especially to invoicing. You can't simply "avoid" the function by nor clicking on it. Its annoying AF
This company wants to control everything even when it makes ZERO sense for your business.
They keep adding options for customers to pay. We have signed agreements with our customers to have an ACH on file, and our bank offers extremely low fee ACH processing with 2 business day credit. QBO turns on payment options where I can pay 1%(!) or the customer can pay the fee but I have to wait 5 days for funds to credit. So I am forced to potentially lose 3 days of access to my revenue. NOT ACCEPTABLE. I can turn it off, but sometimes the invoice still shows up with the button turned on when you preview it.
You can OFFER me services and let me opt in, but STOP adding services and PREVENTING me from opting out. It is complete BS. I don't like being forced to opt out constantly, but zero opt out is BS.
Answer the question posed QB - How do we opt out of Beta and opt out of Business Feed and anything else that is AI - Some of us just need accounting software to run our own businesses - not all of us are dumb as rocks as your firm believes.
Agreed. We're paying for a service here. We shouldn't have to put up with advertisements top dead center.
You're not adding value...you're adding annoyance by making changes to our layouts without asking. Get rid of them or give us the ability to do so.
On a side note, if your developers are looking for something to do, how about you spend some time fixing the Send Invoice bug that's been there for years. In the (way) distant past, if we edit the "Thanks for your business" note to the customer and then tab or click out of the editor, the preview screen on the right would update to reflect the change. It doesn't do this anymore and there's no confirmation of what we type is getting sent when we click Send.
Or stop hiding imported invoice line items. Whose great idea was it to bury it under "Manage > Suggestions"? They're not suggestions, they're Timecard entries, so call them as such. This is clearly someone trying to use fancy words & processes when simpler ones are better. Instead of Suggestions, call it something like Timecards Repository or Imported Timecards.
And speaking of invoice line items, simplify/clear-up the remove linked TC entries on an invoice. The ellipses gives one choice, "Delete". Then it shows a dialog "Delete Line" and "Unlink and Delete". And the description doesn't really convey what will really happen. Again, it's kind of confusing. Delete in any other context means get rid of for good (or thrown in the recycle bin) and Unlink means remove the connection from it's source.
How's about 2 choices right from the ellipses: Delete Line and Move back to Imported. Or something simple like that.
Thanks for taking the time to read all this.
The problem is the people at intuit are as dumb as a box of rocks, and believe they are the smartest people on the planet.
Guess what that makes you?
Unacceptable that we can't turn this off. WE pay YOU. It is YOUR responsibility to make a product WE are willing to pay for, not shove bloat and experimental features down our throats without opt-in. This is how you lose customers.
This lovely new gen showed up on my screen this morning. No option to turn it off.
How about this, Intuit. Instead of forcing stuff on us we don't need or want... fix things like:
Subtotals - Especially after Discounts.
Sales Tax Calculations. I should NOT have to set up duplicate items that are taxable to make things work -
Popups - Quit advertising when I'm trying to get work done.
Anything "AI". An option to at least turn it off.
Reminders - I am perfectly capable of checking my overdue invoices.
Before the PC version programmers all retire, have them teach the new coders about accounting.
How much do beta users paid for being Intuit guinea pigs? Oh nothing?
Well, at least they get to be the first ones to get blasted with the non stop barrage of advertisements for useless services.
I used to be open to, even interested in qbo offerings. Then you raised ACH payment processing from $.50 per transaction to 1%. Now I cant stand using the product at all
This has to be the dumbest response I have ever heard from a software company. What you are saying is, we really do not care about our customers, we need them to help train our programmers in how to use this new AI stuff so we can advertise how smart they are.
You are wrong to one extend. I doubt it is a case of caught between the users and the software programmers. It is between the USERS who pay the bills and the marketing people who think it is grand to create an over-hypes software package full of ads and attempts to tell us how our business should be run.
Add me to the list of those wanting to turn this disaster of a feature off. Here are the issues:
1) It makes assumptions about my company workflows. Not all companies work the same. Over half its "recommendations" are wrong.
2) It led one associate to to do an action that completely screwed up invoicing and double billed a client. It took hours of operational time to unwind as well as ticked off my customer.
3) It occupies far too much real estate on the dashboard with info that is not useful, helpful and often wrong. We've stopped using the dashboard due to it and that was actually a useful feature once.
I didn't ask for this "feature" and it now causes more work on non-revenue generating work to be done. I've already stopped using QBO for payroll, invoicing and purchase orders due to the buggy implementations in QBO. This is just one more reason to begin looking for another solution.
I think your post really summarizes the issues with Quickbooks today.
1. They are trying to force our business model into one of their design, rather than conforming their software to the basic business models we all have.
2. The constant changes to the basic software means it is easy to make a mistake, difficult to keep a business process flow moving, all because Quickbooks seems to want change to have change.
3. All of these AI screens, advertisements for services unrelated to the bookkeeping requirements of a business like a loan, and various other marketing distractions, means the actual working space on the screen is tiny. The Business Feed can take up a 1/4 of the Dashboard.
I am looking at the Dashboard in my Business View, and while I have kicked all the items in the Business Feed to the curb for now, about 20% of the screen is taken up by the name of my business and a place to add my Logo. Why the %^$# do I need my logo on an internal software package that the public will never see? I know my business name. If I could get rid of the Company identifier and the business feed, I could open up an additional 2" or more of screen to view the Dashboard. Get rid of the "Bank Account" offering me a Quickbooks Term Loan and I gain a bit more usable screen to view.
I think this last complaint I have is something that new programmers must be trained to do. They create huge expanses of clear space on a screen, it probably looks great to some marketing guru. Maybe because I am old school, I want a screen where I can see everything at a glance, not having to scroll down to see important information. Not sure if this is a basic programming style they are being taught, or if this is a result of so many people trying to work from a mobile phone as opposed to a computer.
I don't even blame the programmers on this one. They coded what they were told. This has the smell of an artistic minded "user experience" designer more worried about the "negative space" appeal than to the fact they know little to nothing about how a business runs. I just noticed today on the PnL report they moved the handy filtering controls that made being able to quickly switch from monthly to quarterly views or add comparisons to a sub-menu off to the side under General Options. So what was a 1 or 2 click workflow is now a 5 or 6 click workflow for no added benefit.
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