How to fix a bank balance that is stuck at the wrong number?

Hi there, @frostwhiskerscra. 

It's my priority to help you sort this out. To isolate this case, we can manually refresh the bank account to double-check if all the transactions downloaded automatically. I'll show you how. 

1. On the upper right corner click the Setting icon. 
2. Choose Bank account. 
3. Click Refresh all.  

Once done, you can go back to the transactions page and double check if their any discrepancies in your bank.

Just in case in the future, you want to learn more and get detailed steps on how to categorize transactions I have a handy article for you: Create rules to speed up reviews in QuickBooks Self-Employed. 

That should do it. Please give this a try and let me know how it goes. If you have any questions, leave a Reply below. I’ll be here to answer them for you. Thank you for reaching out and take care! 

Hey thanks for answering. I did as you said, but there was no change. What I find strange is the Personal Savings and Credit card that are apart of the same bank as the Checking are perfectly fine. It's just that one Checking total. Plus all the other accounts are fine with other banks and PayPal  as well. 

I looked through the transactions for the Checking account in question while comparing it to the accounts history on my banks website, and I can see no discrepancies with my transactions. I checked back to December 9th

Since Quickbooks SE has no reconciling option, I'm not quite sure what to do about this. Thank you for helping! 

I appreciate you for trying the steps shared by AileneA, frostwhiskerscra.

At this time, it would be best to reach out to our Phone Support team. An agent will take a look at your account and verify why the bank balance shows incorrect.

They can also bring this concern to our Engineering team. Here's how to get in touch with them:

1. Click the Assistant button.
2. Enter Talk to a human.
3. Enter incorrect bank balance as your keyword.
4. Select I still need a human.
5. You can either Message an Agent or Get a callback from us.

If there's anything else that I can help, just let me know. I'm here to help you!

The assistant button is not working, it says "Something Went Wrong" but I went through the help icon and got ahold of a real person. I explained the problem and they let me know the bank balance has nothing to do with calculating quarterly taxes, so as long as the transactions line up everything should be fine. So thats a relief, and it takes the pressure of this thing getting fixed as fast as possible. 

However, I am little confused because it seems their solution to this problem is to ignore it? From what I understand is it could be my banks problem, but that wouldn't make sense because all my other accounts with that bank are working fine. Having such a large wrong number popping up every time I open my account is little disconcerting. I would really like to have someone look into it, is there just a plain ol' email I can message to have it looked at?

 Thank you all for your time in answering this! I really appreciate it. 

You got a point, frostwhiskerscra.

Even if the bank balance will not affect your tax estimation, we still need to check out why you got an incorrect number.

Please contact our Support again through the Help menu or the Assistant menu. But first, we'll fix the error, so you can use it. By the way, we only offer Phone and Chat supports for QBSE, aside from asking the Community.

You'll want to log in to QBSE in a private window and try clicking on Assistant. This disables your cache from saving new data, and it's a good initial step to resolve browser issues. If there isn't an error, you can proceed to contacting our Support. Then, you can go back to your regular browser and clear its cache after.

If you have additional questions, you can always go back to this thread.

Thank you! The private window worked like a charm. I talked with an assistant and they are sending the information to the senior team, so I hope to have everything fixed soon. 

Glad to hear back from you, @frostwhiskerscra.

It's great to hear that we were able to assist in resolving your issue. Don't forget to reach back out if you have any future QuickBooks questions. We're here to ensure your continued success.

Have a wonderful day!

For the records, nothing has been fixed so far. My issue was tacked onto an ongoing investigation so I assume things are still being worked on, however the issue is not yet resolved. 

I understand Covid-19 has shook up things so I'm not saying I expect it fixed now I just wanted to be sure that I made it clear that the problem has not been fixed yet. So time will tell if it does get fixed and as soon as it does I will come here and verify that the problem has been resolved. 

I do not find any "Setting" to click on Where is it?

Hi @Wolfram,

I'm here to extend a hand and take care of your query. 

You can follow the steps provided by my peer @AileneA above. It includes screenshots, as well as numbered highlights that can guide you along the way. The Setting icon stated above is the Gear icon, which looks like a gear or a wheel. 

In case you need to contact our Technical Support team for immediate assistance, you can keep this article for reference: Contact QuickBooks Self-Employed Support. It has the steps on how you can reach our Technical Support teams, both from via browser or a mobile device. 

I'll be around if you have other questions. Place them in the comments below, and I'll take care of it. 

Did you end up getting this fixed? (have similar issues)

It's my priority to help sort out your issues with your bank balance in QuickBooks, @LURC.

To fix this, let's manually refresh the bank account to verify if all the transactions downloaded automatically. Let me show you:

1. Log in to your QBSE account.
2. Select the Setting icon in the upper right corner.
3. Click Bank account. 
4. Choose Refresh all.  

Then, proceed to the transactions page and check if their any discrepancies in your bank.

Additionally, I've attach an article you can utilize to help manage your bank transactions in QuickBooks Self-Employed:

• Custom categories in QuickBooks Self-Employed
• Create rules to speed up reviews in QuickBooks Self-Employed

Feel at ease to comment below if you have other concerns with your bank balance in QuickBooks. I'll be around to help always. Stay safe!