I have linked my business bank account to Quickbooks, but I am not receiving any money from my sales?

How did your customer pay your invoice? Directly to your bank account or thru a payment processor (e.g QB Payment) ?

I'll be around to help you through this, @modernandmadebou.

Here are some troubleshooting steps so you can see the sales transactions in your QuickBooks Online (QBO). 

If you're using QuickBooks Payments, the turnaround time depends on your deposit speed and type of payments. If you're using standard deposits, this will process every day except for Sundays, Thanksgiving Day, and Christmas Day. For instant deposits, this process is every day of the year with no exceptions. 

View the screenshot of the payment deposit schedule below: .

Additionally, you can always verify the status of payments processed in your Merchant account. Let me show you how. 

1. Sign in to the Merchant Service Center.
2. Choose Activities & Reports, then select Deposits.

       3. Pick the specific date in the Date field. 

       4. Click Search and review the status.

• Withheld or Batch Deposit Returned- check your email to see the steps to fix the issue. 
• Funded- Successfully deposits the amount, and your money is on its way.

For more details, visit this article: Find out when QuickBooks Payments deposits customer payments.

However, if this is a regular banking sale, QBO automatically downloads new transactions each night. To refresh and get the latest data, follow the steps below: 

1. Go to the Banking tab on the left side. 
2. Click the Update button. 
3. Review the sales transactions in the For Review section.

If the issue continues, I'd recommend manually downloading the data. This way, you can categorize and reconcile the account regularly. 

Here's how:

1. Sign in to your bank website and follow the instructions to download your transactions as a comma-separated value (CSV) file.
2. Go to the Banking tab on the left side.
3. Click the Link account drop-down and choose Upload from file.
4. Tap Browse and pick the data.    

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

For more information, check out this article: Manually upload transactions in QuickBooks.

I've added some great articles on how to deal with banking and download issues. Also, to get an answer in QuickBooks Payments, frequently asked questions.

• Manage Payments in QBO
• Fix bank upload errors in QuickBooks
• Fix specific bank errors

I'd be pleased to listen and help if you have other problems with your account. Just leave a message below. Keep safe always. 

We are actually fairly new at all of this, but we started an online boutique using Bigcommerce and for the payments we are using quickbooks and Braintree. but neither one of these is forwarding any payments to our direct business account. Quickbooks is linked to our business bank and is accounting all the spending from my business account but is not showing any of the income from the sales. All sales are from customers paying online with there credit cards. Another issue is I receive emails from bigcommerce and quickbooks saying they couldn't link together and when I check the issue it says that quickbooks count link the items from bigcommerce so it wont show anything... I am very frustrated and confused because I cannot seem to find a solution..

I have tried all of this before and tried it again, just in case I missed somthing, but Quickbooks says there is no transactions. My Business account is linked to the quickbooks account but it only shows and accounts my spending but it shows there is no sales... My bigcommerce account shows revenue and we have been making sales but cant seem to find where the money is going. I tried using my Personal credit card and made a purchase from myself online and the money is taken from my account but we cant find where its going to..

We have not set up anything with invoices just because all of our customers are purchasing from out Online Boutique store and they all pay with a credit card. Our Bigcommerce account shows the revenue but we dont know where that money is going to.. Quickbook tracks and accounts where we spend from out Business account but says there is no transactions from money coming in from the sales.

Thanks for coming back for more support, @modernandmadebou. When you link your QuickBooks company with Big Commerce, your sales and finances should be synced. 

I'd suggest you disconnect and reconnect the app to check if that resolves the issue. However, if you'll encounter the same problem, you'll want to contact the Big Commerce support so they can help you review your setup. 

For future reference, check out this article to learn more about recording your total daily sales in QuickBooks Online. 

Feel free to post some more if you need help with anything else. We'll be glad to help in any way we can. Have a pleasant day ahead!

@modernandmadebou 

You may need 2 additional apps.

1. A connector to automate the process between BigCommerce and QBO. Utilize Onesaas for free or Automate or Integromat to have more features.

https://www.integromat.com/?pc=quickbooks

2. A connector for reconciliation purpose. You may connect this app to BigCommerce or Braintree

https://synder.grsm.io/quickbooks

As an additional option, utilize the trial version of a backup restore app prior to connecting with other additional apps.

https://rewindio.grsm.io/quickbooks

I have done all of the necessary trouble shoots and nothing has worked. All my transactions seem to be synced. It shows the sales and how much money each sale was for, but it is not sending the money to my linked bank account. It has been like this since we opened a month ago.

Thank you keeping us in the loop, @modernandmadebou. 

Did you receive a message from us regarding the deposit? If there's an issue with it, you'll receive an email from Intuit. You can check your email settings if you don't see any messages from us. 

Otherwise, I'd recommend getting in touch with our Merchant Services Team. One of them can review your account and investigate why you're getting delays in receiving deposits.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Refer to this link for more info about the support availability: Contact Payments. 

I'm also adding these helpful articles that consist of questions and answers about QuickBooks Payments deposits:

• Deposits FAQ
• Find Out When QuickBooks Payments Deposits Your Money

Feel free to comment down below if you have other questions about QuickBooks Payments. The Community is always here to help. Have a wonderful day.

I have done this and the money has came out of the person's account and I have not received it 

Hi there, @jasonswilliams76. Thanks for joining here in the thread and letting us know that you're having the same issue. Allow me to help you get through this and make sure you'll receive the payments from your customers.

For me to be able to assist and provide you with an appropriate solution, would you mind if I ask what have you done so far? With this, I'll be able to know what additional steps shall we need to perform.

While waiting for your reply, I'll be providing you with this information since I don't want you to go empty-handed. 

Are you using QuickBooks Payments? If yes, please note that the time it takes to make a deposit is determined by the product you're using and the type of payment you're making. Except for Sundays, Thanksgiving Day, and Christmas Day. Standard deposits are processed every day. With no exceptions, Instant Deposits are processed every day of the year.  

You can first check with QuickBooks Online or the Merchant Service Center about your deposit speed. Here's how you can do it in QBO:
 

1. Click on the Settings ⚙ icon, then hit Account and settings.
2. Navigate the Payments tab.
3. Review the Deposit Speed field.

If there's a problem with the payment, it will not appear in the daily deposit. If so, Intuit should send you an email. If you haven't received any communications from us, check your email settings.

In case you didn't get any email about an issue, I recommend getting in touch with the Merchant Service Center. This way, they can provide the status of the payment. Once the payment is Funded, reach out to your bank to check if they require additional steps.

For more information about payment deposits, feel free to visit this article: Find out when QuickBooks Payments deposits customer payments.

On the other hand, if you've only linked your business bank account to QuickBooks, note that QBO automatically downloads new transactions each night. To get the latest data, you can refresh the banking page by going to your Banking menu and then clicking on the Update button.

Additionally, to know more about the possible reasons why funds are being on hold, check out these articles:

• Understanding Payment Holds
• Managing and Avoiding Payment Holds
• Why are my funds on hold?

Please keep us posted if you have additional questions about managing your bank transactions in QBO. It's our priority to ensure you'll get the assistance you need. Keep safe.