I need to deactivate a bank feed and reactivate it. Getting errors your last online connection was not complete.

I'm using quickbooks online having problem completing the connection with PNC Bank. I get a 571 error code, Oauth

Hi there, @HNoel.

I'm here to help you connect your bank successfully to QuickBooks Online.

The Banking Error 571 displays if the sender is not authorized to send to the destination and can happen due to server-wide or the bank is unable to authenticate you. For now, you can manually import your bank transactions using the WebConnect feature. 

Here are the steps:

1. Create an account for your bank if you haven't created one.
2. Sign in to your bank or credit card’s website.
3. Download bank transactions through WebConnect.
   Note: Use .CSV file format and maximum file size should be less than 350 KB so that you can upload it smoothly in QuickBooks. If it's higher than this, you can upload the transactions separately.

Then, proceed to Step 4 of the Manually upload transactions into QuickBooks Online article for more detailed steps.

I've added these articles about managing your banking transactions in the future:

• What to do if you get a bank error or can't download transactions in QuickBooks Online.
• Categorize and match online bank transactions in QuickBooks Online.

Let me know if you have additional questions about using the online banking feature. I'd be happy to answer them for you. Wishing you the best.

I am unable to deactivate the online services.  It says I must complete the last online connection.  However it will not complete.

Thank you for posting your response through this thread, ACSwendy.

I'd like to help and share what I know about bank feeds in QuickBooks.

You'll need to make sure to that all pending transactions for your online banking are completed. After that, you have to re-sort your lists in QuickBooks to completely deactivate the account. I'll show you how.

Also, make sure that you switch to single user mode before you start re-sorting.

Here's how:

1. From the Banking menu, choose Write Checks.
2. Select the Pay to the order of field, then press Ctrl + L on your keyboard.
3. Click the Include Inactive checkbox. If it's grayed out, there are no inactive names.
4. Hit the Name ▼ dropdown, then select Re-sort List.
5. Click on OK.
6. Close and reopen your company file.

This should fix your issue that prevents you from deactivating bank feeds. If the issue persists, you can use the verify and rebuild tool for your company file to detect and fix possible data damage.

I've also included this article once you're ready to reactivate your bank feeds: Set up bank accounts for Bank Feeds in QuickBooks Desktop.

Don't hesitate to post your concerns or let me know if you still have questions or clarifications about banking. I'll be here to help. Have a nice day!

I have this same problem and no one at the help Center knew how to correct this. Can someone call me?

We'd want to make sure that you're able to reconnect your bank successfully, Mgoffredo.

Can you tell us what specific error message you're getting? This is for me to check if we have an ongoing investigation and make sure we're giving you the right troubleshooting steps. 

In the meantime, you can follow the steps in this article that can resolve the issue: Fix Issues When Deactivating Bank Feeds.

We're also unable to make phone calls here in the Community because this is a public forum. You can follow these steps to reach out to our phone support team:

1. Go to the Help menu and select Contact Us.
2. Click Contact Us at the bottom of the page.
3. Type in a short description of your concern and click Continue.
4. Click Have us call you or Chat with us.

You can also reach out to them via chat outside of QuickBooks. Here's the link: Contact Us. 

Feel free to check out these articles for additional references and guidance when using Online Banking in QuickBooks: 

• Add and Match Bank Feed Transactions in QuickBooks Desktop 
• Fix OL and OLSU Bank Feeds Errors in QuickBooks Desktop 

Don't hesitate to reply to let me know if you anything from us. I'd be glad to get back here and offer my help to you again. 

i keep getting that error but  I can do anything. i can't deactivate account because  have to clear the the connection. how do you do that? BTW  i am currently on the phone with support for over one hour to fix this on PC not mac. 

I followed instructions account doe not deactivate still has lightening bolt

i keep getting this error when i go to deactivate my one bank account i have been able to do all others this is the only account i have this issue with.  I am about ready to deactivate QB

Thanks for joining and sharing a screenshot, @bookee6.

Let me share some troubleshooting steps you can use to address the error message and deactivate the account. 

We can start by re-sorting your account list. This will make them go back to their default order and undo the changes you made. This can often repair issues in your list that prevents you from deactivating bank feeds.

Here's how:
 

1. From the Lists menu, select the list you need to re-sort.
2. Click the Include Inactive checkbox. If it's grayed out, there are no inactive names.
3. Go to the View menu, then select Re-sort Lists.
4. Click OK.
5. Close and reopen your company file.

If you're still getting the same result, let's run the Verify and Rebuild Data tools. This will help us check for any potential data damage and fix the problem.

For additional references and guidance when using Online Banking in QuickBooks, you can view these articles:

• Fix OL and OLSU Bank Feeds Errors in QuickBooks Desktop
• Add and Match Bank Feed Transactions in QuickBooks Desktop

Please let me know the result of these troubleshooting steps. I want to make sure you're able to successfully deactivate your account and continue with your business. Have a nice day. 

Hi I found a solution to this issue after trying everything.

I just created new Chart of Account, then I clicked Edit name and put the same name as my account that wasn't able to deactivate. It asked me if I want to merge, I clicked ok. then got warning that Online Services will not work (yes that's what I need). Once accounts are merged, you can set up bank feed again. 

The only solution to solve this issue is this:

under "chart of accounts" create new account of the same type (ie credit card) name it Test123, then for the same account click edit and rename to the same account name that you have issues with deactivating bank feed. It will ask you to merge accounts since the 2 accounts have the same name, and you click ok.. it will tell you that online services (bank feed) will be canceled (yes,that is what we need).

then just set up new online service for syncing transactions.

tried this, and the merged account is still connected on mine.

for what quickbooks and their payroll service cost, it has more bugs than a new york hotel mattress

Let me point you in the right direction for help, @dansteidl.

I appreciate you for performing the steps shared on this thread. Since they didn’t work on your end, I recommend you reach out to our Technical Support Team. Since the Community is a public forum, it’s best to opt for our phone representatives for assistance. That way, they can pull up your account in a secure environment while maintaining your privacy.

Here’s how:

For QuickBooks Online:

1. Go to the (?) Help icon in your QuickBooks Online (QBO) account.
2. Select the Search tab, and click Contact Us.
3. Enter a brief discussion of your concern and click Continue.
4. Select either Chat with us (if you prefer messaging) or Give us a call.

For QuickBooks Desktop:

1. In QuickBooks Desktop (QBDT), go to the Help menu at the top.
2. Select QuickBooks Desktop Help.
3. Click Contact Us.
4. Give a brief description of your issue, then tick Let's talk, and then choose a way to connect.

Additionally, you’ll want to check out these articles for your reference when disconnecting bank feeds:

• Disconnect Bank Feeds for an account in QuickBooks Desktop
• Disconnect accounts connected to online banking in QuickBooks Online

Keep in touch if you have more questions about deactivating the bank feed. The Community always has your back. Stay safe!

THANK YOU SO MUCH for sharing this solution. Let me clarify that the essence is in the order. Let's say the account with the band feeds that you want to deactivate is called "TEST". When you create a new account with the same type (credit card) but a different name, e.g. "TEST123". What you need to do next is to open up the "TEST" account (the one with band feeds feature that you want to disable), and rename is to "TEST123". Then it will ask you if you want to merge. Click yes, and you will have the merged account WITHOUT the bank feeds. The ORDER matters.

I had bank account that QB Desktop Pro 2021 would not let me disable. It was throwing up 

When clicking with mouse (this is the problem!!) on the "deactivate all online banking", it was throwing up all kinds of error messages about EIN being invalid (note: I never entered in the 1st place), user name error having alphanumeric values, etc.

Here's the trick that worked for me:

Instead of clicking with the mouse on "Deactivate online services" radio button, use keyboard TAB key to cycle through the selection until you get to the "Deactivate online services". Use spacebar to toggle the selection and Voila!, it works if you "Save and Close".