Linking bank account

Help has arrived, Savita. I've got some information you need so you can link your bank account again to QuickBooks.

I haven’t seen an attachment in your post. Can you add it to your reply below, please? This way, I can see the page you’re referring to. At the same time, I can figure out the best way to fix your issue.

Once the accumulated Internet data in your browser's cache get corrupted, it can affect the platform's functionalities. You can perform some troubleshooting steps to get this resolved.

First, try to open your QuickBooks Online account using an incognito or private window for testing. You can use these shortcuts keys for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once logged in, try to link your bank account. If it works, get back to your regular browser and clear its cache. This helps the browser to function efficiently. You can also use other supported browsers as an alternative.

Here's an article in case you need tips to customize your accounts in QuickBooks: How to organize your chart of accounts. This will allow you to quickly determine your financial health so you can make better arrangements moving forward.

If you have additional banking questions or concerns, just let me know. I'll be here to help you out. Always take care!

Attached is the error message.  

Please assist

SN

Attached is the error message.  I am unable to link the bank account as it does not show me which account to select from my chart of account - it is deactivated.

Have you tried opening your QBO account on private/incognito browser?

Yes I did.  It is the same.

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

Hello, savita-clearnexu.

I appreciate you for letting us know about the issue you experience with the Wells Fargo accounts.

There's an ongoing investigation into the error you're receiving. I assure you there are full of experts who are knowledgeable in all aspects of QuickBooks and we're always pleased to help you along your way to success. 

With this, I'd suggest contacting our QuickBooks Support Team to add you to the list of the affected user, you'll receive an email update once the issue is fixed. Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

I've also attached an article you can use if you need to upload banking data temporarily using the manual method in QuickBooks: Manually upload transactions into QuickBooks Online.

In case you'll need assistance about bank connections,  don't hesitate to get back on this thread. We're always here to help you.

Could you let me know when is the error expected to be resolved?

SN

Thank you for getting back to us regarding bank connections, savita-clearnexu.

I know the importance of linking bank account in QuickBooks Online ( QBO). As of now, we don't have a specific time to get this fixed. 

Our software engineers are currently conducting an investigation about the error when connecting accounts to QBO Rest assured, we're doing our best to get this resolved as soon as possible.

In addition, you can check this article to learn more about matching and categorizing the downloaded bank transactions. 

As always, you can find me here if you have any other questions about connecting bank accounts. Stay safe.

I still getting a reconnection error 324.  My bank account is not getting updated.  Please assist.

Hi there, savita-clearnexu.

I appreciate you for coming back to the thread to add further details about your concern. With this, I'm here to share troubleshooting steps to ensure you're able to reconnect your account and to see the updated entries in QuickBooks Online.

The error 324 that you've received means that QuickBooks can't find the account you set up when it tries to connect to your bank or credit card's website. This might be the cause of the following:

• Your bank or credit card company changed the account or moved it to a new server.
• You changed the account name or other info on your bank or credit card company's website.
• Your bank or credit card company issued a new account or credit card.
• You closed your bank or credit card account.

To fix the issue, I reccomend clicking the Update button on the Banking page. It refreshes the connections between the bank's website and QuickBooks.

Here's how:

1. On the left pane, click Banking.
2. Click to highlight the account you're updating.
3. Click the Update button. Please run the update around 3-5 times to build a stable connection.

If you still see the error, you'll have to look for a banner on the Banking menu. Then, select Check connections link and follow the steps to resolve the problem.

If you get the same result, you'll need to verify if you can log in to your bank's website through the URL that it has provided for online banking. Make sure you're using the same URL in QuickBooks Online.

Here's how:

1. On the left pane, select Banking. 
2. At the top left, select Banking. 
3. Select Add Account. 
4. Search and select your bank from the list. 
5. Click the login URL for your bank's website posted at the top of the window 
6. Log in using your bank username and password
7. Verify that you are able to access your account through this linked website. Log in and confirm that you can see your account summary, account history, and account details without any errors.

Once you verify that you can connect to your bank's online website, you can update the bank transactions again. If the issue persists, I suggest following the additional solutions found in this article and going directly to steps 3 and 4: What to do if you get a bank error or can't download transactions in QuickBooks Online.

After that, you can now categorize your transactions by matching and adding them to avoid duplicate entries. Then, reconcile your accounts so they always match your bank and credit card statements.

Don't hesitate to post again if you have additional queries about connecting or updating your bank in QuickBooks Online. I'm always here to help.

I tried all that has been listed in your post. I also called QB customer service (QBO case reference  1573463347) and the representative tried to connect to the bank (we shared screen and did it step by step) -  getting the same error.

I was told by customer service representative that the error is on part of QB and it will be resolved by today.  I tried linking the bank again today morning but I am facing the same error.

Kindly note that in addition to this bank account, we have 2 other accounts with Wells Fargo and we are not facing any connectivity issue with these accounts.

I was able to resolve the issue.  Closing post.