Multiple Chase Credit Card

I appreciate you for reaching out to the Community for assistance, Carlos. I’m here to provide information to you.

Before you connect to Online Banking, you need to know first how your bank sends the downloaded transactions.

If all the transactions are posted to one account, I recommend connecting only the parent account with your QuickBooks. But if the transactions are downloaded to their respective accounts, you'll want to connect the subaccounts instead.

You can use this guide to learn more about parent and subaccount setup: Bank or credit card subaccount setup.

Moreover, you can use this information to reconcile an account in QuickBooks. This confirms that the company’s financial records correspond to the amount that has been spent. And both are balanced at the end of the reporting period.

If you need more help with managing your accounts, please don’t hesitate to tap the Reply button below. I’m always here to help. Take care!

So that is where I'm a little confused/concern.  The parent account which is my account"Chase CC" chart of account that I have been using for years and have been using for reconciled transactions is not syncing Emp 1 transaction over.  So it looks like it is going to be a individual.  

Since, it is an individual and all my reconciled data for the past 3 years have been done using the "Chase CC" chart of accounts.  So I should continue to use "Chase CC" for me and make it a sub-account to a new chart of accounts named "Chase CC Master".  Then the new employee, I should create "Chase Emp 1" CC chart of accounts and tag it as a sub to "Chase CC Master"

Under Banking use:

Me = Chase CC

New employee = Chase Emp1

This way I won't lose my reconciled data, right?

Good morning, @SST. 

Thanks for reaching back out to the Community. Allow me to point you in the right direction to get this resolved. 

Since this is the case and you're unsure of which account should be the parent and sub, I recommend consulting with your accountant to be accurate. They'll be able to give you the best accounting advice for your business. 

In the end, if you have any other questions or concerns, please don't hesitate to ask. We're always here to lend a helping hand. Have a wonderful day! 

SST, wow, those responses to your questions are so frustrating.  I'm having the same issue.  Did your CC Master resolve this for you?  

Thank you for joining the conversation, PoolGuyMB.

I recommend contacting our QBO Support, so they can do a screen-sharing session to check this further. You can contact them today before 6 PM PT.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter a sentence to describe the issue and click Continue.
4. Choose Start a chat or Get a callback.

If you have other concerns, you can visit us back here in the Community. Take care and have a good one!

Hello, just curios, did you resolve this credit card issue? I am currently in the same situation. Quickbook advised to talk to my accountant, and my accountant advised me to contact Quickbooks and Chase bank advised me to contact Quickbooks and my accountant. Frustrating. I have hand entered transactions 3 years in a row now, not sure that Quickbooks is saving time. 

I understand how this issue affects your business, kalbonico144. Please know that this isn't the experience we want you to have when using the program. Since the issue persists, I recommend contacting our Customer Care Support team so they can conduct further investigation to determine the root cause of the problem. Here's how to reach them:
 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:
 

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
• Start a chat with a support expert.
• Get a callback from the next available expert.
   

Furthermore, I've included these articles to guide you with categorizing and reconciling your bank statements in QuickBooks once you've successfully downloaded all your transactions from your bank:
 

• Categorize online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

For further clarifications or concerns, please don't hesitate to leave a comment below. We're here to support you 24/7. Keep safe!

I am having the same issue. I was on the phone for almost 2 hours today with quickbooks support, and it was a complete waste of my time. Seems like this issue has been going on for years. 

Thank you for posting here in the community and bringing this matter to our attention, @KateS4. We wouldn't want you to go through this kind of event.

When you connect your bank account to your bank, the transactions are downloaded depending on your financial institution. If the transactions are downloaded to one account, connect only to the parent account. On the other hand, if you download to separate accounts, you need to connect the subaccounts and not the parent account.

You can't connect both accounts, or you'll get a message saying that the accounts are already connected.

Nonetheless, I suggest you manually add and record the transactions from your application to your Bank Register. Then, if you process the payments within QBO for these transactions, you can exclude them from the banking tab and manually clear them in your register.

Follow these steps to connect your subaccounts:

1. To begin, go to the left menu, click the Banking option, and then choose the Banking tab.
2. Once you're on the Banking page, click on Link account.
3. Next, type the bank's URL into the Search field.
4. After that, select your bank. If you encounter multiple options, you may need to repeat these steps to find the right one.
5. Lastly, enter your bank login details on your bank's website, and then click on Continue.

Feel free to refer to this article for assistance with managing your QuickBooks accounts: About bank or credit card subaccount setup.

If the problem persists, I suggest reaching out to our Customer Care Team. They possess the necessary tools to access your account and delve into the underlying cause of the recurring issue.

To keep your accounts and bank data accurate from time to time, I recommend checking these articles for tips and guides:

• Categorize and match online bank transactions.
• Reconcile an account in QuickBooks Online.

If you have any further questions or concerns about connecting your bank to QuickBooks, please don't hesitate to provide the details below. I'm here to assist you every step of the way. Have a wonderful day!