QB is showing the correct balance on my bank but transactions from the last two weeks aren’t showing up and I can’t categorize them.

Welcome to the Community space, adam.

I'm here to help you find your transactions from the past two weeks and help you categorize them.

The possible reason why you didn't see the transaction in the For review tab is that there's a limit on how many transactions can be seen. So let's sort the date last two weeks to check if there's a transaction.

Here's how:

1. Go to Transaction, and select Bank transactions.
2. Under the For review tab, click All dates drop-down.
3. Filter the date last two weeks.

If you've found the transaction, we can now categorize it. But, if you didn't see those transactions, we can check if any Rules may have auto-matched the transactions. Here's how to do it:

1. At the left navigation panel, select Transactions.
2. Click Rules.

If there are rules it means that the transaction you looking for is auto-match. If you want to delete the rules, you can delete them by clicking the Edit drop-down arrow and Delete.

If you have other concerns besides your transaction in QuickBooks Online, please don't hesitate to post them here in the Community. Stay safe!

Thanks but I'm still not seeing anything since Jan 8 24. I have some rules setup but when I got to the Categorized tab the most recent transactions are from the 8th. I've had multiple transactions since then. I click update and refresh and it says it synced with my bank "moments ago".

Thanks for going back to this thread, Adam.

 Let me share helpful insights to successfully categorize your QuickBooks Online (QBO) transactions. 

Most banks will be able to download transactions within 90 days. If your transaction didn't show up with the latest one, you'll need to manually upload the missing transactions. 

Here's how: 

1. In the left panel, locate Transactions, then Bank transactions. 
2. Select the correct account and press Update.
3. Once done, check if the transactions are already there. 

This updates your connected banks in QBO. If the problem persists, I'd recommend checking this article for your reference in synchronizing your bank account in QBO: What to do if you get a bank error or can't download transactions in QuickBooks Online.

In addition, I've added this helpful article for you to check if your transactions always match with the bank and credit card: Reconcile an account in QuickBooks Online.

Feel free to reply to this thread should you need additional assistance in banking transactions and any QBO-related matters. Take care. 

Clicking update doesn't work. I tried following the steps in the article you suggested and that didn't work. What else can I try?

If I disconnect my bank from QB and then reconnect it, will I need to recategorize everything again? I'd like to avoid that.

Hello there, Adam.

I want to ensure your banking concern gets resolved. To be sure we're on the same page, I'd like to verify the name of the bank account that has missing transactions. Any additional information will get us closer to the resolution and check if there's an open investigation about this.

In the meantime, you can log in to your bank's website to check for any notifications or maintenance that may cause not downloading transactions to QuickBooks for the last two weeks.

However, if there are no issues with your bank, I suggest contacting our Customer Care Team. They have the tools to pull up your account in a secure environment and perform a screen-sharing session to help determine the root cause of the issue. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

In addition, please know that it's not advisable to disconnect a connected bank account in QuickBooks Online as it'll mess up your bank transactions. Thus, it may cause duplicate transactions.

For future reference, here's an article you can check for the best practices when reconciling your account: Learn the reconcile workflow in QuickBooks. It also provides information on what to do when encountering challenges during the reconciliation process.

Keep me posted if you have any other QuickBooks Online concerns. I'm always here to help!

I've tried all of this and I'm not seeing any errors on the bank's side. I use Grasshopper bank.

I appreciate the effort in performing all the insights shared on this thread, adam-liftops-co. Allow me to help you route to the best available support that can resolve missing transactions in your account, so you can get back to business efficiently.

Since there aren't specific errors received from the bank's side and no similar investigations found on my end, it's best to contact our Customer Care Team to have your account reviewed securely. They have the necessary tools to conduct further research on your online data and may create an investigation ticket for this issue if need be. To do this:

1. In your QuickBooks Desktop account, click the Help icon and select Contact Us.
2. Enter a brief description of your concern and select Continue.
3. Select Chat with us or Have us call you.

In addition to that, if you consider uploading the transactions manually and disconnecting your bank from QuickBooks, this will possibly cause duplicates in your QBO account once the issue has been rectified. With this, you can visit this guide for additional information: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Once everything looks good, you can start reviewing and categorizing the transactions, then reconcile your account to make sure they always match your bank and credit card statements.

I'll gladly provide further assistance if there's anything else you need help with when managing bank transactions in your account. Just let me know in the comments below and I'll make sure to get you covered. Keep safe and have a great day ahead!

I have the same problem.   I think I’ll manually export the missing grasshopper bank transactions and import into QB.    Faster than talking with customer support.    I hope qb resolves the grasshopper bank connection issue soon

Did you ever get this resolved?  I am having this exact same issue since January 2025.  I aalso bank with Grasshopper Bank.  The balance is correct, but the transactions aren't showing up so I can categorize.  I have been manually uploading my transactions so I don't fall too far behind, but it is so annoying and cumbersome.  Did they find a way to fix it for you?  I am on my 5th person with no results so far.

Did you ever get this fixed?  I am having the exact same issue with QB and Grasshopper Bank.  Balance is correct, it's connected, but bank transactiioons are not there for me to categorize.  I have spoken with 4-5 people to no avail.  An "investigation" is under way, but it has been over a month now.  Did you find a way to fix it?