QBO not connecting to bank

Try opening your QBO account on any private/incognito browser.

Thanks for letting us know about this, pvma64.

I can share additional troubleshooting steps to fix the banking error you're experiencing.

The error code 105 occurs when there is ongoing maintenance on your bank or unable to establish a connection. This usually resolves within 24 hours. If not, you'll want to manually update your bank in QBO.

Here‘s how:

1. Go to the Banking tab.
2. Select the bank account and click Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
   
4. If you still can't connect, please wait 2 or 3 hours and try again.

Here's an article for more information on how to deal with Error 102: Fix banking error 102 and 105.

Also, may I know what's your financial institution's name? This way I can verify if there is an ongoing investigation specific to your bank.

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks. 

Let me know how this goes and if you need more help with bank feeds. It will be my pleasure to assist. Stay safe and have a great day ahead!

That does not resolve the problem, this has been going on for months. I am thinking of switching as I can no longer process transactions.

Incognito does not work either.

This has been going on for months.

QBO is the problem and is not doing anything to resolve the issue.

Thanks for joining the thread, @GovanTeam. I'm here to help you resolve your concern.
 

I'd like to know more about this issue in question. May I know the name of your financial institution? This way, I can provide you with a resolution that fits your situation. Also, I can confirm if there's an ongoing investigation specific with your bank.
 

If you have any additional information, feel free to post a reply. I'll be here waiting for you. Have a good one!

@GovanTeam 

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

Hi. This is the same issue i am having since April of 2021.

The bank I connect to is Bank of the Philippine Islands or BPI

Hi.

This is also a concern of mine since April 2021. Bank I use is Bank of the Philippine Islands or BPI for short.

Hello @Tummy31,

Thank you for reaching out about your bank connection issue in QuickBooks Online. I'm here to help you get rid of the error message so you can download your bank transactions automatically.

Bank error code 105 happens when there's a problem on your bank's end. Their website may be undergoing some maintenance or have server issues. Issues like this can stop the online bank connection with QuickBooks. 

There are troubleshooting steps you can perform to isolate and fix the problem. If you've previously connected your bank, you should have an option to update the connection within the Banking section.

Here's how:

1. Go to the Banking tab.
2. Select the bank account and click Update.
3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.
   

If updating the connection isn't an option, please log in to your bank's website outside QuickBooks. Review your access to the website and check for any notifications that require your approval (connecting to third-party apps).

I also want to share this resource you can use in the future if you get banking errors in QuickBooks: What to do if bank transactions won’t download or there's a bank error.

Please don't hesitate to drop by here in the Community if you need help with QuickBooks Banking. I'll be happy to help you some more.

I haven’t been able to connect for months and it’s causing huge problems with my accounting and tax filing. I subscribe to QB to make these things easier and I haven’t been able to connect since April. Every time I try I get different error messages and I e tried every single way of getting this reconnected. I’m thinking of cancelling QB as it’s useless without this feature what can I do as I’m getting error codes 350 and 591 and 580

Hi Theshabbytiger,

I understand how your sentiments about your experience with the online banking feature. I would think of the same thing if I were in your situation. However, please also understand that two parties are involved in online banking, QBO and your bank.

We try to make everything smooth. However, there are chances that the bank has maintenance or an issue on our side. In general., our online banking feature works as it should.

I got help from someone who has access to your account and found out that there is an open case about this issue. Rest assured that you will get an update from us. However, you can always let us know if won't hear anything.

You can also consider uploading transactions while there's an issue with your bank. This way, you still can manage them.

We're just around to continue assisting you.

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@Theshabbytiger wrote:

I’m thinking of cancelling QB as it’s useless without this feature what can I do as I’m getting error codes 350 and 591 and 580

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@Theshabbytiger 

Utile the trial version of MT Online to isolate the issue as I mentioned earlier. If not, it might be time for you to migrate your data to another brand. You can purchase a 3rd party conversion service if required,

https://www.moneythumb.com/?ref=110

I need this issue resolved really as if I wanted to upload transact I may as well upload into spreadsheets and give them to my accountant. The whole point of QB is having this functionality, I haven’t had it since February  and I am still paying the full fee. It’s not an issue with the bank it’s QB. Many other customers reporting this issue too. I had a year of it running smoothly and now it won’t connect at all. How can I get some support? 

We are getting this message on trying to connect my bank for the first time.  We are in the trial version of Quickbooks.

Hi, has this issue been resolved yet?  I've been getting the "The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)" error for several days now.  I'm trying to connect to Capital One.  I know it's not the bank as I've had a co-worker access our QB online account (same username and password I'm using) and she was able to update with no problem.  I tried clearing my cache, using different browsers and incognito mode.  Please help.

I can see how difficult this has been when connecting your online banking, JackieB727.

We are currently investigating an issue in which Capital One Bank received an error message, Error 105 ( "Please try again later. We can't connect because the bank or account site is down for maintenance. Return later and try again "). Rest assured that our Engineering Team is aware of the situation and is working hard to resolve it.

I'd suggest contacting our Customer Care Team. They'll add you to the list of affected users and you'll receive an email notification once an update is available. Here's how to contact us:

1. Go to the Help menu at the upper right.
2. Select Contact Us.
3. Enter your concern.
4. Click Let’s talk.
5. Choose Get a callback.
6. Type in your contact info.
7. Select Confirm my call.

You can check out this article for our most updated contact information: Support hours and types. In case you receive an email that this investigation is solved but your transactions are still not syncing to QuickBooks Online. Please refer to this article on how to fix bank error 105: Fix bank error 105 in QuickBooks Online and QuickBooks Self-Employed.

We appreciate your patience as we're working to get the bank transactions back to normal again. Please let me know how it goes after reaching out to them. Keep safe!