@Charies_M 

What is the status of INV-64692?  I don't want to call if there isn't a real solution yet, but will gladly if there is!

Thanks for checking on us for the update on this banking issue, DKC.

I've checked here on our end and this is still an ongoing issue where customers encounter Chase Bank, Error 105 message when connecting to Online banking. Rest assured our engineers are working together for the permanent fix of this error message.

To receive an email update about this case, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Message an agent or Get a callback.

Once everything is fixed and you're bank account is connected, QuickBooks will automatically download your transactions. Then, you'll need to organize your transactions by categorizing them. I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Feel free to visit our Banking page for more insight about managing your bank feeds and reconciling accounts.

If you need to take care of other things in QuickBooks, I'm with you every step of the way. Just leave a comment below and I'll get back to you. Take care always.

@Charies_M  It appears you've jumped on to this thread without reading any of it. There is an an open investigation "INV-64692," into a known issue with QBO failing to import Chase transactions for nearly two weeks now.

@DKC  I did contact Quickbooks Support. It took way too long to explain to the representative that I was contacting them (at the suggestion of a Quickbooks team member on this thread above) to request being listed an "affected user."

What did that get me? A boilerplate emailed expression from a supervisor of "appreciation for the time that you have spent with us." That's it, that's the message.

That was a week ago. Since then, silence.

12 days and counting. Unresolved and uninformed.

Still ongoing for me and still useless communication from QuickBooks telling me to "Stay Safe" -_-

@marcosgarcia9595 @DKC @benjid Just checked again, and the transaction import for all three Chase accounts is working now.

Not that Quickbooks notified me as an "affected user;" they've been silent. No notification it had been fixed, no apology, no explanation.

I spoke too soon. As I noted before, I learned during this debacle of a second problem. Not only was Quickbooks not importing transactions from Chase, but Quickbooks wasn't even allowing me to manage the connection with Chase. Though the first problem seems to have resolved -- transactions were imported and hopefully will continue to import (knock on wood), the second problem still exists.

I still can't Edit sign in info for my three Chase accounts. As I noted before, that button simply doesn't appear for those accounts (it does appear for my non-Chase account). It's not a browser problem -- same behavior in two browsers -- it's clearly a QBO system issue.

This is not the kind of service we want you to experience, jeffbean. 

I know how frustrating it can be to get circumstances while working on your QuickBooks account. And I'm keen to help resolve this so you can get back to business in no time.

I just checked our system I found out that there's a new open investigation about the banking error. Our product team is aware of it and working to implement a solution. 

I suggest calling our phone support again to add your company details to the affected users' list. This will also sign you up to receive email updates as soon as they become available.

We'll also make sure to notify you and other affected users through this thread once we receive updates from them.

We appreciate your patience while we look into this. Please stay in touch with us if you have any other questions.

Is there a resolution yet? We have the same issue but it seems the error hasn't been solved yet. 

Hi there, pchang0925.

I want this banking errors to be taken care of. Let me help you get rid of these errors in QuickBooks Online (QBO).

I've reviewed our ongoing/solved investigations and can confirm there's currently one about Chase Bank, Error 105 message when connecting to Online banking. Rest assured, our engineers are still working on the permanent fix of this issue. 

You'll want to contact our phone support so your name will be added to the list of affected users. 

Here's how to reach them:

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.

Then, once transactions are in, you're now ready to categorize and match them in QuickBooks. 

Moreover, you may check out the details from this article for more tips when fixing banking errors in QuickBooks Online: What to do if you get a bank error or can't download transactions in QuickBooks Online.

If you have additional questions about banking or while working in QBO, leave a comment below. I'd be glad to answer them for you

Utilize MT Online for the time being.  It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. 

https://www.moneythumb.com/?ref=110

I agree with the original post.  The error is dead wrong.  I've been on the phone with Discover tech support, and they are not down for maintenance.  This has been an issue for several days, and I believe the issue is a QBO issue.

I appreciate you for joining this thread and providing some updates with us, dkakin.

I've checked here on my end and found an open investigation about the Discover Bank error 105. Rest assured our engineering team is working diligently for a permanent fix. 

In the meantime, I recommend manually uploading your bank transactions in QuickBooks Online (QBO). Let me walk you through the steps. 

1. Sign in to your Bank website and follow the instructions to download the file as QBO, .CSV, or .QFX (maximum file size 350KB).
2. Ensure to download only those transactions that haven’t been downloaded to your account to avoid duplicates. 
3. Go to the Banking or Transactions menu. 
4. Click the Banking tab and select the blue tile of your Discover bank.
5. Select the Link account drop-down menu and then click Upload from file.
6. Click Browse and then select the file you downloaded from your bank. Then select Next.
7. In the QuickBooks account drop-down, select the account you want to upload the transactions into. Then click Next.
8. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks, then select Next.
9. Then click Let's go when you're ready.

You can also read this article for the complete details: Manually upload transactions into QuickBooks Online.

Furthermore, I'd suggest contacting our support team. This way, you'll be added to the list of affected users and be notified via email once the issue is resolved.

When everything is in place, you might want to utilize these resources that can guide you in ensuring your accounts are well organized: 

• Categorize and match online bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online

Please bear with us as we're working to fix this. Should you have any other concerns with your bank transactions and QBO, please don't hesitate to let me know. I'll be more than happy to back you up anytime. Stay safe!

Thank you for the response.  For reference, I've disconnected all my Discover accounts (I have 2 credit cards and 2 savings accounts) and re-connected them multiple times.  One time when re-connecting, it actually created duplicate accounts in my QB Online, and I had to merge each duplicate with it's original.  When I did that, it did bring in the new transactions.  I wouldn't recommend that as a way to get your new transactions, and it wasn't what I was intending, but it worked.

It is confusing, since I have credit card accounts and savings accounts.  One has to pick one or the other, Discover Credit Card or Discover Bank.  When trying to link the accounts, it is an all-or-nothing deal.  It brings up all the accounts associate with your Discover login, and you can connect them all or none of them.  The ability to select individually is grayed out.

If you select Discover Bank, once you tell it to connect all the accounts, it asks you what type of account each is (savings, credit card, etc.).  If you tell it that information and go forward, that's when you get duplicate accounts.

If, instead, you select Discover Credit Card (not Discover Bank), instead of asking you what type of account each one is, it allows you to link each of your Discover accounts to an existing QBO account.  So, that seemed very promising!  It seemed to allow me to make those links, but it failed to connect and bring over transactions.  It told me to try again later.  This has been a tremendous time suck over the past few days, and it makes me sad.

I understand where you’re coming from, @dkakin. 

I can see how time-saving it would be if your Discover accounts are connected to QuickBooks. Please know that encountering connectivity issues and duplicate transactions aren’t the kind of service I want you to experience. Rest assured that I’ll provide further details to assist you.

As mentioned above, this is an issue that some users, including you, are having. Rest assured our engineering team is working nonstop to enhance the product and give the best experiences to all QuickBooks users.

I know you’ve contacted our Customer Care Support, however, it’ll be the best to reach back out to them again. They have the tools to update you the progress and their fix through your email.

Here’s how:

1. Go to the Help (?) icon.
2. Select either of these to start: Assistant or Search.
3. Choose a way to connect with us: Start a chat or Call us.

Regarding the duplicate transactions, you can exclude or delete them. Excluded transactions are moved to the Excluded tab, and won’t be added to QuickBooks or downloaded again. For the step-by-step process, open this article: Exclude a bank transaction you downloaded into QuickBooks Online.

Check out these guides here if you need help with banking error and managing transactions:

• Download, match and categorize your bank transactions in QuickBooks Online
• Reconcile an account in QuickBooks Online
• What to do if you get a bank error or can't download transactions in QuickBooks Online

You can always comment back below if you have more questions about managing your QuickBooks account. I'd be glad to answer them for you.

I have used the automatic connectivity with QBO for years; this is not an issue I am having getting it set up.  Also, I am not having duplicate entry issues.  I know not to have it bring in everything, and to start at a known date.

So, new problem.  I appreciate the response, in that at least somebody saw my message.  But, please address the issues at hand.  A generic response isn't helpful, and tends to add to my frustration.

Thanks.

I don't know if this applies but I'm having the problem of connecting ebay by intuits new app connect to ebay payments and it gives me a error 105 I've had this problem for two weeks I am getting no help from either ebay support or a qbo support ebay says its not them and the person I talked to from qbo barely even tried to look into it have me no solutions and just told me to contact ebay other and over again even though I already have and they say it's not them. I'm very frustrated because this error is not fixing itself and it has been 2 weeks. So I can not connect to ebay payments at all 

Thanks for joining us here today, @MiddleClassValues.

I'll make sure you're able to connect your e-Bay account. To confirm, have you tried updating the app within the program? If not, please follow the steps below to refresh or re-sync the e-Bay app.

1. Sign in to your QuickBooks Online account.
2. Go to Apps and find eBay.
3. Select Sync or Refresh.

With the above steps, you're able to re-connect and connect e-Bay payments. If you're still getting the same error, please contact our QuickBooks Payments Team. They can create a ticket for you and investigate further.

Here's the link to reach out: QuickBooks Payments.

To learn more about the QuickBooks Apps, please visit Mobile and Apps blog.

Please let me know how it goes, as I want to ensure this is resolved for you. Take care and have a good one.

Im not sure I understand. I am disconnected from ebay now as I can not connect to the app and when I go and find it in the apps it says get app now and thats all. Im not sure we are talking about the same thing

Thanks for getting back to us, @MiddleClassValues. Appreciate the details.

It seems that the app got disconnected from QuickBooks. That may be the reason why the payments didn't sync. You'll want to click on the Get App Now button. This way, your e-Bay payments will automatically be synced.

See this article for more information: Install and use apps.

Once you're done re-installing the app, update or refresh the app to sync the payments. You can also reach out to our QuickBooks Payments Team to assist you further with process.

If there's anything else you need help with, please drop them below and I'm more than happy to assist you. Have a great day ahead.

@MiddleClassValues 

Another option, utilize the trial version for a a 3rd party app to isolate the issue.

No I can't connect it that's what my problem is I go through the steps to connect but it then gives me the option to error 105 message and it doesn't go through. And I've tried to talk to both quickbooks support and ebay support but quickbooks support Blames eBay and eBay blames quickbooks 

I tried a third party app, like you suggested, and have no problem connecting with it. But I prefer to use the connect ebay payments app. So I'm still stuck with the problem of not being able to connect through it. 

Everything was working fine with the existing Discover card credit account three weeks ago. We tried adding our Discover card business savings bank account. That account never came online and the credit card account stopped thinking at that time giving us error code 105. We’ve tried everything listed on this support page over the course of three weeks still not connecting. However, when we set it up from start, it will connect to Discover card see the actual current balance. When you finish the connection process we get the air code 105 so we know it is actually seeing the Discover card account