QBO Won't Signin with NavyFederal Credit Union

Hi there, Byte.

Let me help you set up your bank account in QuickBooks Online (QBO).

Connecting your online banking to your QBO account is a great advantage to automatically download your transactions and categorize them in no time. 

To start rectifying your concern, have you encountered a specific error message or code that hinders you to set it up? This way, we can further check if we have received similar reports from the other users.

Moreover, I also recommend you use your bank's URL when searching for your bank institution. It could be that your bank has multiple names on our list that prevent you from connecting to the correct one.

Here's how:

1. From the left menu, click Transactions and choose Banking.
2. On the Banking page, select the Link account.
3. In the Search field, enter the bank's URL.
4. Select your bank. If you see multiple options, you may have to repeat these steps to find the correct one.
5. Enter your bank login on your bank's website, then select Continue.

If you're unable to find your bank institution from the list of banks supported with QuickBooks, you'll want to request support from your bank to enable you to see the option for connecting this. Please refer to Step 3: Request support for your bank to do so: Find your bank or credit card account when you connect to online banking.

While waiting for this to be available, you can manually import your bank transactions to your company file. Please visit this resource for complete guidelines: Manually upload transactions into QuickBooks Online.

Once done, browse these resources for your reference when categorizing transactions and reconciling your account.

Let me know if you have more questions about linking your bank account. I’m just a post away. Have a good one!

No specific error other than it cannot sign in. I know for a fact it is not a typing issue as I used a password manager and I can sign in directly through Navy Federal, but not when doing it through QBO. The big difference here seems to be with the business accounts.

Hello, ByteElites. 

Thanks for getting back to us with the details. I'll take it from here and help you with the Navy Federal business account connection. 

I did see the Navy Federal listing in QuickBooks. However, the bank didn't explicitly state if we could only connect personal accounts (or both personal and business accounts). 

The issue might be related to the account connection restrictions in place. So, we'll want to confirm this by contacting Navy Federal's support. We can ask them about the accounts we can connect to in QuickBooks Online. 

However, if Navy Federal allows both personal and business accounts, then let's check if this is caused by a cache-related issue. Certain webpage or cache issues can prevent us from successfully connecting accounts with QuickBooks. 

We can rule this out by using an incognito or private window: 

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P  for Firefox
• Control + Option +P for Safari

Log in to your QuickBooks Online account, then connect to the Navy Federal business account.

When you've successfully connected, let's go back to the regular browser and clear the cache. This removes the webpage data that's causing the issue. Another way to fix this is to use other supported browsers. 

If Navy Federal does not allow connections for business accounts, then we can send a request for this.

On the Connect to account page, search for the bank, then scroll down. Click the Still can't find your bank link. Enter Navy Federal as the name, then copy and paste the business account login link. Hit Request. 

Alternatively, we can manually upload your transactions to QuickBooks if you need to work on your records as soon as possible. 

After bringing in all of your business entries, we can start categorizing them for your books. If you need help reconciling your account, check out this guide: Reconcile an account in QuickBooks Online.

You can always drop by again if you have concerns about managing your Navy Federal records. Need help with reports, sales entries, or tax forms? Let us know and my colleagues and I will be here to help. 

Thanks for your reply but running this in incognito did not help at all. Something I did not notice in my previous attempts was the error code which I'm guessing was there in my previous failed attempts. I'm attaching a screenshot to help.

Thanks for getting back to this thread. I'm here to provide details about your bank connection issue with QuickBooks Online (QBO), ByteElites.

We appreciate you following the instructions provided by my colleagues and providing a screenshot to help us isolate the problem. Error 103 occurs when the credentials entered into QBO do not match those held by your financial institution. The following are the most common causes of Error 103:

• You have entered the wrong credentials while trying to connect to your financial institution for the first time.
• You have selected the wrong financial institution (there are often many to select from).
• If you are currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

Here's how to fix this error for both existing and new connections in QBO:

1. Confirm that your sign-in information is correct.
2. Turn on third-party access if your bank requires it.
3. Enter your bank sign-in information in QuickBooks.

For detailed steps, kindly visit: Fix bank error 103 in QuickBooks Online and QuickBooks Self-Employed. If the problem persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:

1. Click the ? Help button at the top right corner.
2. Go to the Search tab, then select Contact Us.
3. Enter a brief discussion with your concern, then click Continue.
4. Choose a way to connect with us.

Please check out our support hours to ensure we can address your concerns promptly. Once everything's good with your transactions, you can visit these resources that will help you to speed up the review process of your online bank transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

Feel free to get back to me here in the Community space if you have any additional QuickBooks-related concerns. It'll be my pleasure to cater to them again. Stay safe. 

Thank you but this is clearly a scripted response based on an error code and show my previous messages were ignored. When a customer opens a comment asking for help it is wrong to jump to the conclusion that it is an user error.

In one of my previous messages, I mentioned that:

1. I use a password manager which means I am not typing the password, reducing the risk of mistyping the password.
2. The credentials I’m using in QBO to signin to my NavyFed account fail, but these same credentials allow me to authenticate SUCCESSFULLY when I attempt to signin DIRECTLY to NavyFederal.

I DO NOT have to work in tech to know that there is clearly a problem with the signin mechanism QBO provides. Either the password field is being truncated on QBO's side or the API communication is not working properly.

Given the fact that I opened this thread should also tell you I went through multiple tests with the same result; I can login to NavyFed directly but the same credentials FAIL through QBO. AND clearly this is affecting my business operations at the moment.

Now after this lengthy reply I need to ask, is it possible to get actual help instead of a scripted response, or do I need to get these services somewhere else? Because I chose QBO given my familiarity with Intuit products but if I can’t operate my business properly with no clear help to this issue, then why should I keep the services?

I've used QBO for over 6 years with several Navy Federal Credit Union business account.  It worked perfectly until about 2 weeks ago. I'm having the same issues - can't connect.  I'm 100% sure the credentials are correct.  Can log-in to my NFCU account online, just not through QBO.

Here are the error messages: 

when trying to connect directly to the accounts - 
Sorry, an unexpected error has occurred. We could not fetch your accounts from your bank

When trying to sync accounts - 

I am having the same exact error 106 with my QB Online connecting with my NFCU Business Account.  It started this morning. I believe it is an issue on the Navy Fed side though, as this is has been an intermittent and ongoing issue since I started using QB Online.  

Hi, @mblitz and @JWG2013. Thanks for providing details about your concern.

Currently, we have an ongoing investigation about the Navy Federal Credit Union business account not connecting to QuickBooks error 106. The engineering team has already begun the initial case analysis and is working hard to provide a resolution. 

That said, I recommend contacting our QuickBooks Online Support. They'll be able to look up your account to further investigate and add you to the list of affected users. This way, you can receive email updates on the status of the in-progress investigation.

Here's how to contact them:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Enter a brief description of your concern.
4. Select Talk to a human.
5. Choose a way to connect either Start a chat or Get a callback.

Additionally, here's an article if you want to review transactions and put them in the appropriate accounts: Categorize and match online bank transactions in QuickBooks Online. This way, it looks for and tries to match transactions with the ones you've entered in QBO to avoid duplicates.

Feel free to reply below if you have further questions about the investigation. We're always around to attend to your queries. Keep safe.

I spoke with both QB and NFCU. Same issue.

See screenshot when I tried to reconnect this am. Seems to validate that they are working on it since the "Unavailable" did not show up yesterday.

In this case, I think it is NFCU's security features for business accounts. I also lost my connection to Morgan Stanley's aggregator for my business accounts but not my NFCU personal accounts.

I even lost my personal accounts, so I hope that doesn't happen to you too. I get the error.

I have had QBO for years and about a week ago it started giving me the same message while trying to connect my NFCU business account. They still haven’t fixed the problem.

I wish you didn't have to overcome all these hurdles when working with QuickBooks, @Olivedip. Let me share further details about this concern.

Upon checking our database, the investigation process is still ongoing when connecting the NFCU account to QuickBooks. Rest assured that our Engineering Team is aware of this issue and is investigating to identify the cause to provide a solution to the bank issue you are experiencing.

Here's how to connect with us:

1. Go to Help (?) and select Contact Us.
2. Enter "talk to a human," then select Continue.
3. Select Have us call you to get a call from a support expert.

Please know, you'll be added to the notification list by our support team and receive an email notification once a resolution update is available.

For now, we can manually upload your transactions to QuickBooks if you need to work on your records as soon as possible. 

Once you upload the transactions, you can categorize transactions to organize your income and expenses in QuickBooks.
 

I'm only a post away if you have any other QuickBooks-related questions. Keep safe!

Hi Im having exact same issue #106.....Cannot download Navy fed transactions since 5/16. 10 days now. Looks like Im not the only one.

Bob

Millersville MD

Hello, Bob. 

I want to ensure this matter is addressed timely. Let me share more details about the Navy Federal bank connection issue and redirect you to the best help available so you can download your transactions and get back to business in no time.

For the time being, we have an ongoing investigation with the connection between the Navy Federal bank and QBO. Rest assured that this issue is currently being worked on with utmost urgency. 

If you haven't already, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

1. Sign in to your QBO company.
2. Go to the Help (?) menu.
3. Select the Search tab.
4. Click the Contact Us button.
5. Enter a brief description of your concern in the What can we help you with? field.
6. Select Continue.
7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

Once your transactions are downloaded, you'll have to review and categorize them to keep your financial data accurate.

Also, I encourage you to reconcile your accounts in QBO regularly (every month). This helps monitor your income and expense transactions and detect possible errors accordingly. You may want to check out this article as your reference to guide you in doing and fixing reconciliations in QBO: Learn the reconcile workflow in QuickBooks.

I'm all ears if you have other banking concerns or questions about managing transactions in QBO. You can drop a comment below, and I'll gladly help. Take care always, Bob.

FYI. This appears to be an Intuit issue as a whole between them and NFCU. The 106 error is also occurring in the Mint application. 

I have the same issue recently. QB team said I’m added to the list and will get an email when resolved. I was disappointed with the number of steps I had to take to run payroll going back and forth between banks and QB because of this issue. I had an issue in the past when QB seemed to only be a financial focused system that was resolved quickly. Now with a couple of issues this year I’m starting to get concerned they are becoming to focused on integrations that can bring revenue and causing more issues that affect the core reason I choose to use this.

I've been having the same issue with my NFCU business account (error 106) for the past two weeks.  Personal account connects normally.  NFCU advanced tech support didn't seem to know about the issue.  Quickbooks has a case number for this now:  1599962319

About once a year I have a major integration issue, which is very frustrating.

Update: I was told in a voice mail from a QBO supervisor that the NFCU connectivity issue is scheduled for a fix during a 6/1/2023 QBO release.

I have had both Quickbooks and NFCU Business linked for years, and it is only since 11 May that I am unable to get account updates.

Just as a general observation based on the previous "help" responses, regurgitating the same trite instructions again and again is insulting.  I get that you assume we are all idiots but at some point perhaps you will offer cogent remedies?

Hello, @SchuCru.

Can you tell me more about the error message that you're encountering when trying to refresh the bank connection?  That will surely help us provide an accurate solution to the concern that you're having.

You can click the Reply button below to add more details.

I'm looking forward to hearing from you soon! Take care and have a wonderful day!

We are having the same issues as of about 2 weeks ago.

Hi CaliAccountant,

Thank you for joining the conversation about Navy Federal Credit Union connection error 106 in QuickBooks.

Based on records, this issue already marked as closed and resolved. Then, all you need to do is to re-authenticate the connection to fix the issue. Please follow the steps below.

1. Go to Banking and choose Banking.
2. Select to highlight your bank account and click Update.

Please don't hesitate to go back to this thread if you have other questions in mind. Have a good one!

I am having the same issue. error code 106. This began a few weeks ago. I did contact support as well. Hopefully resolved soon!