Let's perform some steps to get this sorted out, ScubaPro.
All the Accounts listed on the Use Register page are coming from the Chart of Accounts (COA) lists. If the vendor's name is showing in the Select Account option when opening the register, it's possible it was set up as an account in COA. We can inactivate it so that it will not show in the register. Here's how:
- Go to the Lists menu, then select Chart of Accounts.
- Right-click on the account you want to make inactive, then select Edit Account.
- Select the Account is an inactive checkbox.
- Press Save & Close.
To learn more about this one, see the Add, edit, or delete accounts in the QuickBooks Desktop article. If the same something happens, there may be a damaged data on the company file you've been working with. We can run the Rebuild Data tool is built-in to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software.
If the problem persists, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.
Visit our Banking page for more insights about managing your bank feeds and reconciling accounts.
Feel free to update us after performing the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.
