Transaction arrows just keep spinning all the time and never goes to "updated moments ago"

I'll help you fix this, weilerdarin.

 If you've noticed that the downloads seem stuck, you can perform a manual update to get your latest available transactions. Here's how:

1. Go to the Transactions or Banking menu.
2. Select the Banking tab, then choose the appropriate bank account.
3. Click Update.

If the same thing happens, you can try downloading the transactions using a private or incognito window. it could be the accumulated cache and cookies the browser is the culprit of this connection or loading issue. Here are the shortcut keys:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option + P for Safari

If it's now working well, close the private window and then go back to your regular browser. After that, clear its cache to delete the junk files. Alternatively, you can switch to other supported web browsers.

Lastly, here's an article that you can read to be guided in reviewing and categorizing your online banking transactions: Match online bank transactions.

Don't hesitate to reach out to me again if you need further assistance in accomplishing your other tasks. I've got you covered.

Hi weilerdarin,

Hope you’re doing great. I wanted to see how everything is going about the issue in your bank feeds. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead

I am on vacation in Miami currently but when I get home, if it still won't update the transactions I will be letting you know. No matter how many times I hit the manual update button it would not load the latest banking transactions in the app or on a PC

Good morning, @weilerdarin. 

Thanks for following up with us. I hope you're enjoying your vacation in Miami. That sounds like so much fun!

Please do let us know how the troubleshooting goes when you get back. Web browsers collect cache to save time when loading repetitive data and images. Over time, these files can become outdated and corrupted, causing issues like your banking not getting updated. That said, I agree with my colleague above that opening a private window would be the best course of action, and if it works, clear the cache. 

We look forward to hearing from you soon. Don't hesitate to let us know if you have any questions or concerns. Have a wonderful and safe vacation!

So I had cleared the cache and also opened it in incognito before I left on vacation and neither way worked but I will try it again when I get back home. 

Did you ever find a resolution for this? Mine is doing the same thing. Just stuck on spinning wheel. Tried all the things previously recommended by QB within this post (so QB plz don't respond with the same bs).

Thanks for joining this thread, 7399socks.

Since our recommended troubleshooting didn't solve the situation with your transaction arrows continuously spinning and not updating, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!