Why is my Deposit on hold

This link explains what Intuit/ QB is of holding money.  BUT!!  Just so you know, a LOT of people never get their money released and have to collect it from their state after MONTHS of Intuit/ QB holding it.  Don't believe me, use the search bar at the top of any page here in the community to search the topic. 

https://quickbooks.intuit.com/learn-support/en-us/help-article/payment-processing/funds-hold/L4WyBLf...

Good luck!! 

My account was on hold for 3 days.   I provided 6 months business banking statements as requested.   4 days later I received an email stated that my account is successfully closed.   I talked with qb reps during those 7 days and they couldn't tell me why the account was on hold to begin with and I still don't know the reason.   Now, how do I receive the funds that were on hold or have them reverse the charges back to my customers?   Qb Intuit does not communicate their intentions very well.

I appreciate you for coming back to the thread and clarifying your issue about holding funds and performing some steps to resolve it. This isn't the kind of feeling I'd wish you to have, and I know how vital it is to receive the funds that were on hold. I'll ensure you'll be routed to the right place and point you to the right support team to assist you further on this matter.

To start with, I encourage visiting the Resolution Center in the email you received from Intuit. This is the best place or way to check and ensure you answer all document requests and questions from our team.

I suggest contacting again our QuickBooks Merchant Support Team. They're the best support group for such inquiries as they can request account information. They can investigate why the deposit is put on hold, and explain how to get your funds. They can also further discuss the email you received about account closure and the reason for it.

On the other hand, you can process a void or fully refund a transaction to your customer through your QuickBooks Payments account. However, due to the account being on hold or closed, you cannot accomplish the reverse.

Lastly, refer to each article below if you need additional details on why Intuit holds and delay your funds so you're able to handle them.

• Why are my funds on hold?.
• Understanding Payment Holds in QuickBooks Online.

Please post a reply below if you have additional questions about your deposit. I'll be more than happy to assist you again, thomastaylor-pro.

There is nothing in my resolution center. And no email. You are holding all of the money I own. 

15108233982

15108424949

It's been over 7 days and clients are livid. Any help QB? 

Thank you for dropping by the Community space, @ZSD. We appreciate you sending us your inquiry. Please know that we are aware of how this may disrupt your business activities in your QuickBooks Online account. We'll ensure you'll be routed to the right place and point you to the right support team to assist you with the case number and the specific information you need to provide in QuickBooks.

We check payments regularly to make sure everything is okay. Everyone involved in the payment process benefits from this. Here's how to determine whether a customer payment is pending and what you can do while the evaluation is underway.

If you're certain that the payments are on hold, you should check your email for specific instructions on how to fix the issue. Usually, it will ask for more information that helps complete the review. In that manner, you can consider following the steps provided in the email for completion.

If you haven't received an email and require additional assistance with your deposit status. You can consider contacting our Merchant Support Team. for guidance. They can look into why the deposit is on hold and explain the process to release your funds. Additionally, they can provide further information about the email concerning the account closure and its rationale.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click on Help (?) at the top right corner of the screen.
3. Select or type Contact Us.
4. Enter your concern, then choose Let's Talk.
5. Choose a way to connect with us:

• Ask the community to get help from businesses like yours.
• Start a chat with a support expert.

Please ensure to review their support hours to know when agents are available. This way, you can contact them at a time that is convenient for you.

You can check out this resource to learn more about why your funds are being withheld: Why are my funds on hold?

We encourage you to review some of our commonly asked Payments questions.

Additionally, you can always check these articles below for more information about funding time for QuickBooks Payments.

• Frequently asked questions about QuickBooks Payments Deposits
• Find out when QuickBooks Payments deposits customer payments

If you have more questions about your deposit, please feel free to leave a comment below. We're always here to lend a hand for help. Have a great day, and take care!

Disgusting that quickbooks can hold on to funds not pay it or return to the client

I have the same problem and have been BULL S%%%% throughout the entire process

sitting on nearly 2k and just wont do anything about it or care how that affects the business

Peter Veitch

My question is .. how many days I need waiting for deposit costumer b'cus its on hold for 4 days I need help 

I’ve got you covered about funds on hold in QuickBooks Online (QBO), Joe. I have the details you need so you can be guided about what to do and the frequent reasons for this occurrence. 

With QuickBooks Payments, you can process payments right within QuickBooks. If a payment you've recently received is on hold, there's no need to worry. It simply means we need to review it to ensure everything is in order. This is a standard process that benefits all parties involved in the payment. Payments are reviewed periodically to guarantee accuracy.

In line with that, customers with funds withheld on their accounts will receive an email to the one you used to sign in to the Merchant Service Center. It'll give you specific steps to fix any issues.

To sort it out, please follow the steps in the email urgently. After that, our dedicated team will work on this within 2 business days, then, they can finish processing the payment. However, if the funds are withheld for more than the specified days, please consider contacting our Merchant Support Team to check it further. 

The process may need you to provide your confidential information. To maintain your privacy, it’s best to contact them. You can do so by following the steps below within your company file:

1. Sign in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Then, type in your reason for contacting us in the What can we help you with? Box and click Continue.
5. From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedule and hours: Contact Payments Support. 

Don't hesitate to reach out to me through this forum if you require further assistance. Stay safe!