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I received an email from TD Bank 2 days ago (May 25th 2018) saying that they will be suspending access to QuickBooks and Quicken for a few weeks, no known date.
I immediately tried to Sync via Online Banking and it crashed QuickBooks. I mean full crash, making Crash Catcher open up.
Questions:
1) Does anyone know when or if TD Bank will give access back?
2) Why does the lack of access crash the entire QuickBooks program?
They seem to still support Quicken using OFX. You can get a translator for OFX/QFX to .qbo for Web Connect to work. .qbo files are basically an OFX file.
Thank you for bringing this to our attention, electricalcont.
At this moment, we are continuing to work with the bank to restore the connectivity after their most recent website re-design, and there's no specific time frame for the resolution date.had to talk to a TD Bank supervisor to get this information. First rep that i talked to did not know anything.
here is the link: https://www.td.com/us/en/personal-banking/sitetransition/
scroll down to the bottom of that webpage to get the full 6 page pdf on how to reconnect.
Anyone have this info for QB desktop for Mac 2016? Just spent an hour on phone with Intuit then had to go to TD bank to unlock the account after a phone call said it was locked, but I have been having this problem for a few months now. On hold with TD Bank tech right now and am going on hour #2 just to get web connect working again to get taxes done. Keeps saying it's connected but to contact financial institution.
QB told me it was TD bank's problem when I got the error, contact your financial institution. TD Bank said they only help download the transactions, which I did correctly. They said Intuit has to help with getting those into their software. I cannot deactivate the account, as the directions I googled were for another version. TD also told me QB will be outdated in April so that might be why it's not working. I can tell you right now my employer is not expecting that charge. Anyone having this same issue?
Thanks for joining this thread, @bookkeeper27.
I appreciate you contacting TD bank and our Support Team to help resolve your bank feeds concern.
Yes, there is currently an ongoing investigation about the TD bank account not updating downloaded transactions. Our Online Banking Team is actively working to get this issue resolved.
As a workaround, you can deactivate and reactivate your bank account. This way, it helps to refresh the connection of your account in QuickBooks. Here's how:
Please read through the pages 161 and 162 for your reference through this link: QuickBooks for Mac 2016 User's Guide. For more troubleshooting steps to resolve online banking issues, you can refer to the solutions through this article: Troubleshoot Online Banking (Mac).
Stay in touch with me how things go after performing the above steps, @bookkeeper27. I want to make sure this issue will be taken care of so please feel free to leave a comment below. Rest assured, the Community is always here to help you out. Have a great day!
I have the same problem in QB on a windows box. Has there been any progress on a fix? their "workaround" only works once, then I have to do it all over again the next time I try to download transactions.
Hello there, jduprie.
Thanks for letting us know about this. I want to make sure this is taken care of.
Since the previous workarounds did not work well, this time let's download your banking transactions through Web Connect.
Here are the steps to download:
You can check out this article to know more about downloading bank transactions in QuickBooks: Download Bank Feed transactions.
Also, I recommend you get in touch with our QuickBooks Desktop Support. They have wide variety of tools to use for conducting a deeper investigation about this.
Let me know how it goes or if you have follow-up questions about this. I'm still here whenever you need help.
Hi there, baselinep.
Thank you for joining us in this thread. Let me share a few details about the TD bank investigation and bring in your transactions into QuickBooks Desktop (QBDT).
Are you getting any error codes when downloading bank transactions into QBDT? I'm happy to inform you that the TD bank investigation has already been resolved.
To get you back on track, we can reset the connection by turning the bank feeds off. To do so, please follow these steps:
Then, enable the bank feeds again by following the Step 2 section outlined in this article: Get help with error OL 301 or 393.
If you're encountering any bank errors, you can refer to these articles that will help you out:
That will do it. The recommended steps above should usually resolves any bank issues. Keep me posted on how it goes by leaving a comment below. I'm always here to help.
This solution did not work for me - Quickbooks 2019. I receive an error message saying it does not recognize the name of the financial institution.
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