Learn how to fix Error OL 301 or OL 393 when trying to connect to your bank or download transactions in QuickBooks Desktop.
A variety of communication issues between QuickBooks and your bank, or a company file issue can sometimes cause OL 301 or 393. But don’t worry, we’ll help you fix it by checking your bank connection and QuickBooks company file.
A test file can help you find out if the error is caused by a problem with your bank, or something in QuickBooks.
From the File menu, select New Company.
Select Express Start.
In the Setup window, enter all required info, then select Create Company.
If you get the same error
This typically means that there’s a problem with the connection from your bank.
If you recently installed QuickBooks, some banks need you to confirm your identity before you can use any of their online services. Log in to your bank account on a browser, then check if you have any bank security notification. If there’s none, contact your bank directly. Be sure to ask for a representative familiar with QuickBooks Online Banking and account activation.
If you don’t get any error
This means that the problem is not with your bank, and you should continue with troubleshooting.
Step 2: Reset the connection to your bank
Turn your Bank Feeds off and on again to refresh your online banking connection. You sometimes need to do this if your bank did an update to their online banking service.