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New Member
September 11, 2026
Question

Shipping manager printing labels wrong

  • September 11, 2026
  • 5 replies
  • 100 views

So I like everyone else had to succumb to the new shipping manager. For the most part I have been making due and everything has been fine the past few months. yesterday and today though I noticed the shipping labels printed out different. I did not change anything so I thought it was just something new they had changed. There was nothing I could do so I dropped them off. Then fedex called me telling me the labels were not scanning so I had to go back, pick up the packages, void the labels I did in quickbooks and redo them through fedex direct and drop them off again. I am waiting for a call back from quickbooks support but you know how that goes. They never have an answer. I just wanted to see if anyone else has a problem with the labels not printing correct, and this just started yesterday. 

5 replies

QuickBooks Team
September 16, 2026

There is an ongoing investigation regarding the label printing issue in shipping manager. Your account has already been added to it, and you will receive email notifications as updates become available.
 

If you have further concerns, please let us know. We're here to help.

New Member
September 23, 2026

Has there been any update? Its been two weeks, but nothing from Quickbooks. How about posting updates here or sending status reports to those users affected? When the PDF document is created for the label. It is missing half of the label. It seems as if the label either has too large of a left margin so the right side of the label is truncated. We have messed with paper sizes, margins, etc. Nothing changes. Any updates?

New Member
September 21, 2026

I dont understand how this is not a simple fix. the UPS label is printing fine. The Fedex are not. Its been over a week now. It is time consuming to have to go outside using fedex direct and reinputting all the same information again. This new shipping manager has never worked good enough compared to the original

New Member
September 23, 2026

I was informed the problem has been resolved. Fedex label printing is back to normal.