This question was for QB Online.
If your bank register balance in QuickBooks Online doesn’t match your actual bank balance, several factors may cause the balances to vary. You would need to verify why they don’t match, and fix them accordingly.
Balances may not match for a number of reasons:
Please check this article to find out the recommended fix for the mentioned reasons: How to Fix Differences Between QuickBooks Balance and Bank Balance.
If you’re still having problems with mismatched problems, you may also read these articles for further help:
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