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Emma_P
Moderator

Ask Me Anything with Product Expert, Yaxin

 

 

AMA Community Graphic - Emma (5).jpg

 

Welcome to our Ask Me Anything event with talented product expert, Yaxin. Yaxin is excited to be here today answering your questions. She will be here live from 10am-11am PST. Here’s how to participate: 

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  1. Press Join the Conversation to log in to the community. Once logged in, press Reply.
  2. Write your question, feedback, or idea as your reply to the post. Press Post to submit.
  3. Keep an eye on your notifications, or simply refresh the page periodically for a response from Yaxin

 

20 Comments 20
KPH5
Level 1

Ask Me Anything with Product Expert, Yaxin

Could you pls help me with how to add CD in QBO?

Terry366
Level 1

Ask Me Anything with Product Expert, Yaxin

How do I process a credit memo from a vendor through the billing process?

 

Yaxin V
Intuit

Ask Me Anything with Product Expert, Yaxin

@KPH5Hi there! I am happy to help you. Can you tell me more about this CD you wanted to add to your QBO, please? What kind of data it is?

greigsupervisor
Level 1

Ask Me Anything with Product Expert, Yaxin

We will get four or five bills/invoices from some vendors throughout the month.  I will enter the first couple, hit Save and Close and later edit that bill to add some more expenses. QBO seems to create a new entry which contains all the bills I have entered but it leaves the original bill too.  I have to go in and delete that first bill which is sometimes problematic when I only notice it the next month.

Terry366
Level 1

Ask Me Anything with Product Expert, Yaxin

Currently, our QBO is handled by another person under their QB account.  I want to branch off on our own and have our own account.  How can I download my information from their site so that I have the history?

Leah-MME
Level 1

Ask Me Anything with Product Expert, Yaxin

Our business links the majority of our bill entries within payables to our PO's that are created before bills received. If we receive a Credit Memo, is there a way we can link the credit memo back to the Purchase Order in which it applies to? 

Yaxin V
Intuit

Ask Me Anything with Product Expert, Yaxin

@Terry366Hi there!

We can enter it as Vendor Credit:

  1. Click the Create menu (+) and select Vendor Credit.
  2. Enter the vendor name and the credit details for the vendor. Make sure the amounts are positive.
  3. Click Save and close.

Or you can use the Vendor Credit as payment for an open bill. Here's how you can apply it to the open bill:

  1. Open the bill you want to pay.
  2. Click the Make payment button.
  3. In the Bill Payment window, the bill is mark in the Outstanding Transactions section.
  4. Go to the Credits section and mark the vendor credit.
  5. Click Save and close.

 

Feel free to browse this article for more information about vendor credits: Manage Vendor Credits.

Leah-MME
Level 1

Ask Me Anything with Product Expert, Yaxin

Our business has multiple workers compensation board industry codes set up in executing projects.My question is in our QuickBooks Contractor Enterprise Desktop version we use, where can we input what industry code should be applied to each employee to then produce a report that will pull up employee's payroll summary by WCB industry code in QuickBooks Desktop? Is this possible within the Canadian version?

OJHL_Treasurer
Level 1

Ask Me Anything with Product Expert, Yaxin

I completed a bank rec using a future date of October 31, 2024. And realized too late. It should have been October 31, 2023. What is the best way to fix the situation? 

Yaxin V
Intuit

Ask Me Anything with Product Expert, Yaxin

@greigsupervisor 
Hi there!
When you create/edit a bill to a vendor, QBO automatically pulls up the expenses related to the vendor as a suggestion to you and allows you add the expenses to the bill directly.

 

If you want to consolidate the expenses created during the month into the first bill you entered that month, please edit the original bill and add expenses pop-up on the right side. If you rather create a new bills for those expenses, you can ignore those suggestions and create a new bill, then add the expenses.

I hope that helps!

 

Yaxin V
Intuit

Ask Me Anything with Product Expert, Yaxin

@Terry366Hey Terry, sounds like you are working with a Quickbooks Accountant.
As the business owner, you should be the primary admin of your Quickbooks Account.

You can request the current primary admin of the account to transfer the primary admin role to you, or submit a request to be the primary admin.

 

Here's the article and form you can submit:

Request to be the primary admin or contact

 

I hope that helps!

Yaxin V
Intuit

Ask Me Anything with Product Expert, Yaxin

@Leah-MMEHi Leah!
You must convert the PO into a bill before you can apply the vendor credit.
in QBO

1. Expense tab, select vendors

2. Find the PO under the vendor

3. Click on the small arrow on the far right hand side next to "send", and copy to bill.

4. Save.

 

 

We can enter it as Vendor Credit:

  1. Click the Create menu (+) and select Vendor Credit.
  2. Enter the vendor name and the credit details for the vendor. Make sure the amounts are positive.
  3. Click Save and close.

Or you can use the Vendor Credit as payment for an open bill. Here's how you can apply it to the open bill:

  1. Open the bill you want to pay.
  2. Click the Make payment button.
  3. In the Bill Payment window, the bill is mark in the Outstanding Transactions section.
  4. Go to the Credits section and mark the vendor credit.
  5. Click Save and close.

 

Feel free to browse this article for more information about vendor credits: Manage Vendor Credits.

 

Leah-MME
Level 1

Ask Me Anything with Product Expert, Yaxin

Can you please give instructions for the Credit Memo link to PO for QuickBooks Desktop Enterprise version ?

 

Yaxin V
Intuit

Ask Me Anything with Product Expert, Yaxin

@Leah-MMEGreat question, Leah.
 I think class tracking might be helpful. You can apply class items on the paychecks and run report based on the classes.
Here's the instruction:

Set up and use class tracking in QuickBooks Desktop

 

If you have any problems setting up the class tracking, please contact our QB Desktop Canada support team

Yaxin V
Intuit

Ask Me Anything with Product Expert, Yaxin

@Leah-MME 

when you pay a bill, select one or more invoices to be paid

you should now see what credits are available, and the 'set credits' button allows you to apply any credit

Here's a close look:

KayV_0-1711561491198.gif

 

Yaxin V
Intuit

Ask Me Anything with Product Expert, Yaxin

@OJHL_Treasurer 

Hi there!
If you have completed the reconciliation, you must have a QB accountant to undo the reconciliation.
Here's how,

Undo a client’s reconciliation in QuickBooks Online Accountant


If you haven't complete the reconciliation, please hit the gear icon, click reconcile, and select the account, you can re-enter the date and balance. If you see "resume reconcile", you can hit "edit info", and update the date and balance.

 

I hope that's helpful!

Emma_P
Moderator

Ask Me Anything with Product Expert, Yaxin

Thanks for joining us today! The thread is now closed for replies. We hope to see you next time, so keep an eye on the Community Events Calendar for future Ask Me Anything's, or other events.

AccountsKB
Level 1

Ask Me Anything with Product Expert, Yaxin

I would like to send my customer an Open Balance report.  However, some of the packing slips that were created are showing up as invoices.  Is there a way that I can just indicate the invoices that have been sent to the client already and not the packing slips?

AccountsKB
Level 1

Ask Me Anything with Product Expert, Yaxin

I want to send my customer an Open Balance report but it shows both invoices and packing slips as invoices.  That is confusing because sometimes we create a packing slip before the product has shipped. It would be confusing for the customer to see packing slips for products not yet shipped, especially as they're showing up as invoices.  Is there a way to eliminate the packing slips or is there a better report to send my customer to show their outstanding payables?

ZackE
Moderator

Ask Me Anything with Product Expert, Yaxin

Thanks for joining the Community and getting involved with this thread, AccountsKB.
 

When creating statements for customers with outstanding balance or invoices that will soon be overdue, there's a few different types you can create:
 

  • Open Item -  Lists all open, unpaid invoices from the last 365 days.
  • Transaction Statement - Lists all transactions for the selected date range.
  • Balance Forward - Lists invoices and payments with outstanding balances for a specific date range.

 

As you can see, Open Item and Balance Forward statements won't display packing slip details. Transaction Statements will list all transactions for the date range. You'll want to be sure to select the one that works best for what you want your customer to see.
 

Here's how to create a statement:
 

  1. In the left navigation bar, go to Sales, then Customers.
  2. Choose which customers you're creating statements for by ticking their checkboxes.
  3. Use your Batch actions ▼ drop-down list and pick Create statements.
  4. From the Statement Type ▼ drop-down, specify which type of statement you'd like to create for your customer(s).
  5. Enter a date range using the Date ▼ drop-down.
  6. Detail any other necessary information to finish creating your statement(s).
  7. Select Save, Save and close, Save and send, or Print or Preview.

 

I've also included a detailed resource about working with statements which may come in handy moving forward: Create & send customer statements
 

Please feel welcome to send a reply if there's any additional questions. Have an awesome Monday!

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