Alright everyone, spent time this morning following the guidance above and chatted with an agent about getting the correct card reader ordered. Proceeded again to direct me to the same readers we all have not been able to use, then after 30min said, WE DONT HAVE ONE that will work.

Well, I calmly explained he had incorrect information and that he needed to check with someone else. Was then supplied with the following link to order the correct one.....

https://quickbooks.intuit.com/learn-support/en-us/order-hardware/order-an-intuit-payment-solutions-m...

You have to Right Click on Intuit Quickbook Payments MagTek card swipe and open in a private window. I literally have no idea if this is in-fact the correct one, but another $80 down the drain if not. 

Here is a link where you can pay to return the card reader you were incorrectly told would work.

https://quickbooks.intuit.com/learn-support/en-us/return-intuit-product-or-license/return-a-quickboo...

More to come. 

Thanks WDI. 

Wanted to circle back and let everyone know this card reader does work, for the intended purpose we all wanted.

SAS

I went through a horrific amount of lengthy support phone calls with this exact issue. It was never resolved. I was left with only being able to use the magtek swipe reader. So frustrating.

No one answers my questions either! Hours on the phone with tech support, to no avail. It makes me want to ditch Quickbooks all together!

Really?? It still hasn't worked for any of us.

This happened to me too. Ridiculous. I have spent hours on the phone with no help at all from support (they are reading the same blogs we are, which is crazy), was told it would work but never did, and then they want me to pay to return it to them.  It makes me want to leave QB all together.  I can't believe I give them so much money, with such terrible customer service and incompetency.

We have the Magtek reader and we were told it was compatible with remote desktop. (We have Quickbooks Enterprise Platinum)

It works, but not consistently. When we swipe the card (usually during a sales receipt), the card information shows up on the screen. Then when we click 'process payment' - it will either say that the card information is invalid or that the card is declined. It usually works by the second or third try but sometimes we have to type the card information in for it to process the payment. Obviously it costs us more by doing that and then the customer gets a little nervous having their card swiped multiple times .... 

Any ideas on what could be causing this? 

Thanks for dropping by the Community, cwillias2.

This isn’t the kind of experience when using the product. Let route you in the direction, so you can use the card reader seamlessly.

For QuickBooks to properly function, the device must be installed on the computer. You can directly plug the reader into the computer without using a USB or extensions.

We’ll have to identify why you’re getting some errors when swiping the card reader. The process requires the collection of personal data to open an account.

Reaching out to our Payments Support Team ensures your company information is viewed in a secure space. From there, they’ll be able to perform in-depth troubleshooting.

Also, our agents will assist you in applying the permanent solution to resolve the issue. For the support hours and types, click here to view the complete details.

In addition, here’s a guide that can help you in the future. It contains some links to our self-help articles for QuickBooks Payments: QuickBooks Payments FAQ.

Reach out to me if you still need help with QuickBooks. I’ll be more than happy to assist further. Have a good one.

wdi - how can I get in touch with you directly?  I really would like to NOT spend a year and half figuring this out and would love to know what solution you came to that works for you.

wdi -how can I get in contact with you directly?  I would like to not spend a year and a half figuring this out and it sounds like you found a solution that works.  my email is [email address removed]

Thanks!

Can you please explain how the QB21 works with QB's Online? I reached out to the ProAdvisor site but I don't think they gave me all the instructions that are needed.

We ordered the QB21 (based on what support told us) and they said to simply plug it into the computer and that was all that needs to be done. I think they left out the step about an app but I am not sure.  Is there an app that is needed? Blue/Green?  How does that then sync the data to the correct sales receipt in QB's?  

Scenario:

Client has QB's Online, the enter a sales receipt and under payment method they select "credit card" and then clicks on "Enter Credit Card details."  This opens up the screen that has the "Swipe Card" button. NOTHING happens.  

Thanks,

M

Can you please explain how the QB21 works with QB's Online? I reached out to the ProAdvisor site but I don't think they gave me all the instructions that are needed.

We ordered the QB21 (based on what support told us) and they said to simply plug it into the computer and that was all that needs to be done. I think they left out the step about an app but I am not sure.  Is there an app that is needed? Blue/Green?  How does that then sync the data to the correct sales receipt in QB's?  

Scenario:

Client has QB's Online, the enter a sales receipt and under payment method they select "credit card" and then clicks on "Enter Credit Card details."  This opens up the screen that has the "Swipe Card" button. NOTHING happens.  

Thanks,

M

The QB21 card reader works with the QuickBooks GoPayment blue or green app (both Android and iOS), as well as QuickBooks Online (QBO) with Payments, @MH2019.

To set it up with a green GoPayment app, follow these steps:

1. Enable Bluetooth on your mobile device.
2. Press and hold the button on the side of the card reader until it blinks green.
3. Open the GoPayment app.
4. Tap More, then Hardware.
5. Select Card Readers from the list.
6. Ensure the card reader is on, then press Add a new reader to pair it. 
7. Pick the name of the card reader to proceed. 

If you're using the blue GoPayment app, go with these steps instead:

1. Turn on Bluetooth on your mobile device.
2. Press and hold the button on the side of the card reader until it blinks green.
3. Open the GoPayment app.
4. Go to Menu, choose Settings, then Card reader. 
5. Under the Type section, select Bluetooth.
6. Make sure the card reader is on, then press Add a new reader to pair it. 
7. Pick the name of the card reader in the My Card Readers section.

Take a look at this article for additional details about the card reader setup: Set up a card reader for QuickBooks GoPayment. 

See this article for a complete list of features available for the QB21 reader: QB21 and QB31 Bluetooth card reader features and compatibility. 

I also suggest you view this article: Take and process payments in QuickBooks Online. It's a detailed guide on how you can process invoices in QBO, so your customers can pay for them online with payment methods of your choice. 

Let me know if you have other questions about card readers for QBO, and I'll be sure to get back to you. 

@Ryan_M  Thank you for your reply.  A few more questions:

Just a reminder - we create sales receipts in QB's Online, then want customers to be able to swipe their card and have it sync to the sales receipt we just created.

1. What is the difference between the blue and green gopayment app? Why do you use one versus the other?

2. The article you referenced states this:

Select Enter credit card details and enter the card info. Or, if you have a Magtek card reader, select Swipe Card and swipe their card.  - Is the QB21 (this is what QBO support told us we needed) the same thing as the Magtek Card Reader?

3. Is this the correct setup:  

Plug the QB21 into the computer

Download the app onto a tablet or phone and then it looks like you go to settings in the app and connect to the QBO file?

Thank you again,

I have no idea what my mental block is on this!

Melissa

Hello @MH2019,

With the QuickBooks GoPayment app, the features and functions in each version don't differ much. The green app is the new experience for the older app version which is the blue one.

You're on the right track, QB21 is the version of the card reader that allows you to accept payments from swipe. You do not need to plug the reader in a computer, you can sync it with the GoPayments app you've downloaded instead.

To do this, consider checking your app first then follow the steps shared by my colleague above base on the color version.

Additionally, I've also included this reference helpful with the compilation of commonly asked questions with answers while using the app and reader: GoPayment Migration Update & FAQs.

If you have follow-up questions about this or any other concerns with QuickBooks navigation, please don't hesitate to click the Reply button below. I'm willing to help and assist you anytime. Take care and stay safe!

@mainegraphics1 We are having the same issue. Have you ever found a solution to use a credit card swiper in QB Desktop that's over Remote Desktop?