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Admin4Holliday
Level 2

Annoying Error Message on Contractor Payments Tab!

Hello Helpful People!

 

So we have multiple contractors that we pay on a monthly basis, and we recently switched to using QBO Payroll for simplifying our monthly payroll processes. So far it has worked out great, however, on this payroll period we wrote a check for one of our contractors and when we try to view that payment (or the previous payment made to them), QBO keeps giving us an error message (see attached image). I can't get it to do anything else, I can't view the details of the payments we've made to them, so we haven't sent them their check yet because we always like to send them the printout with it but now we can't seem to access it.

 

I've tried reloading QBO multiple times, and nothing seems to be making any difference. The error message doesn't even make sense to me because we are not paying this contractor by direct deposit, nor is it set to that. It is clearly categorized as payment by check and has not been changed. We had no problem viewing the payments last payroll when we needed to print it out so I just don't understand why suddenly it's giving us this problem. Help!

Solved
Best answer March 02, 2021

Best Answers
Rasa-LilaM
QuickBooks Team

Annoying Error Message on Contractor Payments Tab!

Thanks for being detailed about your concern, Admin4Holliday.


I’ll help make sure you’ll get past the error when viewing the vendor’s payments.  Let’s go to the Employees page and make sure the supplier is not added to the list.


Here’s how:

 

  1. Press the Payroll menu on the left panel to select Employees.
  2. On the Employees page, review the names of your workers.
  3. If it shows in the list, click on it to view more details.
  4. Choose the Employee details tab and click the Pencil icon for Pay.
  5. Navigate to the How do you want to pay the employee? section and review the payment method.
  6. If it shows as a Paper check, change the employee to a vendor.dd error.png

 

Check out this article for detailed instructions. Choose the steps that fit your situation: Moving names from one list to another.


However, if the name is set up as a vendor, I recommend you get in touch with our QBO Care Team. They have to collect some information to access your account.


Then, check where the issue is stemming from. Also, our agents will guide you on how to apply the solution once it’s available.

 

  1. Press the Help icon at the top to open the QB Assistant window.
  2. In the Assistant tab, enter the issue/topic in the field box.
  3. Click the Get help from a human link.
  4. Follow the on-screen steps to complete the process.
  5. Choose Chat with us or Have us call you.

 

For additional resources, this article will guide you on how to create paper checks to pay your suppliers. It includes a video for visual reference: Pay a contractor with a paper check.


Reach out to me if you have additional questions. Please know I’m just a comment away for help. Have a great rest of your day.

View solution in original post

1 Comment
Rasa-LilaM
QuickBooks Team

Annoying Error Message on Contractor Payments Tab!

Thanks for being detailed about your concern, Admin4Holliday.


I’ll help make sure you’ll get past the error when viewing the vendor’s payments.  Let’s go to the Employees page and make sure the supplier is not added to the list.


Here’s how:

 

  1. Press the Payroll menu on the left panel to select Employees.
  2. On the Employees page, review the names of your workers.
  3. If it shows in the list, click on it to view more details.
  4. Choose the Employee details tab and click the Pencil icon for Pay.
  5. Navigate to the How do you want to pay the employee? section and review the payment method.
  6. If it shows as a Paper check, change the employee to a vendor.dd error.png

 

Check out this article for detailed instructions. Choose the steps that fit your situation: Moving names from one list to another.


However, if the name is set up as a vendor, I recommend you get in touch with our QBO Care Team. They have to collect some information to access your account.


Then, check where the issue is stemming from. Also, our agents will guide you on how to apply the solution once it’s available.

 

  1. Press the Help icon at the top to open the QB Assistant window.
  2. In the Assistant tab, enter the issue/topic in the field box.
  3. Click the Get help from a human link.
  4. Follow the on-screen steps to complete the process.
  5. Choose Chat with us or Have us call you.

 

For additional resources, this article will guide you on how to create paper checks to pay your suppliers. It includes a video for visual reference: Pay a contractor with a paper check.


Reach out to me if you have additional questions. Please know I’m just a comment away for help. Have a great rest of your day.

View solution in original post

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