Annoying Error Message on Contractor Payments Tab!

Admin4Holliday · ‎March 02, 2021

Hello Helpful People!

So we have multiple contractors that we pay on a monthly basis, and we recently switched to using QBO Payroll for simplifying our monthly payroll processes. So far it has worked out great, however, on this payroll period we wrote a check for one of our contractors and when we try to view that payment (or the previous payment made to them), QBO keeps giving us an error message (see attached image). I can't get it to do anything else, I can't view the details of the payments we've made to them, so we haven't sent them their check yet because we always like to send them the printout with it but now we can't seem to access it.

I've tried reloading QBO multiple times, and nothing seems to be making any difference. The error message doesn't even make sense to me because we are not paying this contractor by direct deposit, nor is it set to that. It is clearly categorized as payment by check and has not been changed. We had no problem viewing the payments last payroll when we needed to print it out so I just don't understand why suddenly it's giving us this problem. Help!

Rasa-LilaM · ‎March 02, 2021

Thanks for being detailed about your concern, Admin4Holliday.

I’ll help make sure you’ll get past the error when viewing the vendor’s payments. Let’s go to the Employees page and make sure the supplier is not added to the list.

Here’s how:

Press the Payroll menu on the left panel to select Employees.
On the Employees page, review the names of your workers.
If it shows in the list, click on it to view more details.
Choose the Employee details tab and click the Pencil icon for Pay.
Navigate to the How do you want to pay the employee? section and review the payment method.
If it shows as a Paper check, change the employee to a vendor.

Check out this article for detailed instructions. Choose the steps that fit your situation: Moving names from one list to another.

However, if the name is set up as a vendor, I recommend you get in touch with our QBO Care Team. They have to collect some information to access your account.

Then, check where the issue is stemming from. Also, our agents will guide you on how to apply the solution once it’s available.

Press the Help icon at the top to open the QB Assistant window.
In the Assistant tab, enter the issue/topic in the field box.
Click the Get help from a human link.
Follow the on-screen steps to complete the process.
Choose Chat with us or Have us call you.

For additional resources, this article will guide you on how to create paper checks to pay your suppliers. It includes a video for visual reference: Pay a contractor with a paper check.

Reach out to me if you have additional questions. Please know I’m just a comment away for help. Have a great rest of your day.

View solution in original post

Rasa-LilaM · ‎March 02, 2021

Thanks for being detailed about your concern, Admin4Holliday.

I’ll help make sure you’ll get past the error when viewing the vendor’s payments. Let’s go to the Employees page and make sure the supplier is not added to the list.

Here’s how:

Press the Payroll menu on the left panel to select Employees.
On the Employees page, review the names of your workers.
If it shows in the list, click on it to view more details.
Choose the Employee details tab and click the Pencil icon for Pay.
Navigate to the How do you want to pay the employee? section and review the payment method.
If it shows as a Paper check, change the employee to a vendor.

Check out this article for detailed instructions. Choose the steps that fit your situation: Moving names from one list to another.

However, if the name is set up as a vendor, I recommend you get in touch with our QBO Care Team. They have to collect some information to access your account.

Then, check where the issue is stemming from. Also, our agents will guide you on how to apply the solution once it’s available.

Press the Help icon at the top to open the QB Assistant window.
In the Assistant tab, enter the issue/topic in the field box.
Click the Get help from a human link.
Follow the on-screen steps to complete the process.
Choose Chat with us or Have us call you.

For additional resources, this article will guide you on how to create paper checks to pay your suppliers. It includes a video for visual reference: Pay a contractor with a paper check.

Reach out to me if you have additional questions. Please know I’m just a comment away for help. Have a great rest of your day.

bourbondog

I have now waited over 30 minutes for quickbooks to load the contractor "pay contractor" list and still waiting. OI have tried multiple browers still nothing - why promote you pay contractor in QB if it does not work??? I just go AW Snap again and browser is upto date.

Yes I have many 1099 over 300 per year but this is absolutely the worst system to work in I may as well go back to ADP -

We have to actually pay them ach through bank which is time consuming enough why I am paying for the hooty tooty quickbooks to sit and wait

Jayson_E

I appreciate your continued patience, bourbondog. I understand that waiting over 30 minutes for the Pay Contractor list to load can be challenging. It's commendable that you've already tried multiple browsers to troubleshoot this situation. I’ll make sure to route you to our dedicated support team.

Managing over 300 1099 contractors each year is no small task, and it’s essential that you have a smooth and efficient experience.

I recommend contacting our support team because they have access to tools and resources that help diagnose and resolve technical issues that might not be available to regular users. They can also provide updates on any ongoing performance issues or system changes that might affect your experience, helping you stay informed and get everything back on track.

Here's how to connect with them:

Click the Help menu at the upper right corner of QuickBooks Online(QBO).
Proceed to the Search tab.
Type in contact support and press Enter.
Click Contact Us.
Choose between Callback or Chat.

Once you’ve processed your contractors' 1099s, you might find these articles helpful for printing and correcting 1099s in QBO:

If there’s anything you’d like to discuss about paying contractors in QBO, feel free to get back to this post. Have a great day!

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Annoying Error Message on Contractor Payments Tab!