Anyone else irate that QBO changed the format of the 2018 W2s without a warning? I have over $400 in forms that get to go in the garbage. I will be switching payroll?

Hi there, @lindsaydavis44.

I appreciate your feedback and you reaching out to us. I can share some insights about the W-2 forms in QuickBooks Online Payroll (QBOP).

You'll have to use the 4UP type of form when printing W-2. Since you've already ordered and it's not the right format, we advise you getting in touch with our Intuit Market Department to process an exchange. On the other hand, if the paper was purchased through a third party, you'll need to work with them for a replacement.

You can call our supplies team at 800-433-8810. For in-depth information, you can refer to this article: View and print W-2 forms in QuickBooks Online Payroll.

That information should get you on the right path.

Feel free to reach out back to me if you have other payroll questions or other concerns about QBO. Also, keep me posted on how it goes. I'd like to make sure this is taken care of.

This is UNACCEPTABLE. We were not given any warning that QBO was going to up and change the format. I had order the forms and envelops over a month ago to prepare for this extremely hectic 31 days that I have to get my HUNDREDS of W2s out. Remember, that is the law. We have 31 DAYS to have all W2s to employees AND the IRS. I called and was told to return my forms and order new forms. I got my forms for $.44 each and QBO is charging $.66 for 200 PLUS shipping. I am so disappointed that I will be searching for a different payroll provider. QBO, you have left me scrambling. I have been a customer and cheerleader for QBO for years. Thanks for the support. I have paid QBO nearly $8,000 in fees in 2018 and this is the return I get. 

I agree, I have spent a couple hundred bucks on W2 paper from another company.  I bought them months ago and now they are no good and I'm not sure they will take them back.  It was bad enough that my IOP fees doubled in July and now I might have to throw away paper stock too.  Very disappointed...

Hello there, @lindsaydavis44.

I've checked and verified that we have an ongoing issue about form printing in QuickBooks Online (QBO). I understand that it's really hard to receive/know that there were changes without warning in advance. You don't have to worry, I'll send feedback directly to our product developer/engineers about this.

As mentioned above, if you've purchased the paper through our checks and supplies team, you may call in and speak with our sales team for an exchange. If the form was purchased through a third-party, you may need to work with them for an exchange.

Also, our product investigation team is currently continuing to work on solving this unexpected behavior. With this, we would suggest printing on plain paper for the time being. For additional reference, you  may check this: View and print employee W-2 forms.

As of now, I suggest getting in touch with our QuickBooks Support team for you to be added to the list of affected users. Once added, you'll automatically receive an email notification regarding the updates.

For the support's contact information:

1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose QuickBooks Online.
3. On the Contact Us page, click a topic.
4. Click on the Get Phone Number button to see the support number.

Stay in touch if you have any other questions. Have a good day ahead!

Yes, I bought my forms months ago too!

Giving Notice is the right thing to do Quickbooks!!

Thanks for letting us know about this, @StephanieR.

I'm here help you get pointed in the right direction for assistance with your W2 forms.

As mentioned by my peer @HoneyLynn_G above you'll need to reach out to our Intuit Market Department. This way you'll be they be able to pull up your information and change the form that you received. 

You can contact them through this phone number 800-433-8810 or you can visit this link for more contact details: Intuit Marketplace.

Thank you for your patience. Feel free to reach back out to us if you have any other concern. 

Also EXTREMELY disappointed in Quickbooks regarding this. We, like many others purchased our forms months in advance. I highly doubt there are many people that purchase through the QB supply company because of their astronomical prices. I can return my forms for a restocking fee and after shipping I will end up PAYING to send them back. The fact that QB is not willing to do anything about this because the forms were not purchased through their provider is absolutely ridiculous. Like someone had already mentioned I have been a supporter of QB and QBO for many years encouraging our clients that their solutions were the best in the market. Given this incident and the customer assistance I have received regarding it I will no longer promote these products and will move my clients into another solution as soon as reasonably possible. This whole situation is INADMISSIBLE. You should be ashamed. 

I am beyond IRATE as well.   I may be looking for a new payroll provider as well if they do not resolve this issue within a day or two.   It's ENTIRELY unacceptable to make a major change like this without notifying us well in advance.  These forms and envelopes are very expensive and now they're good for nothing.  

I am IRATE about this as well.  It is UNBELIEVEABLE that they would make such a major change without telling us.     I've been on the phone with support for the last 90 minutes and am not getting a clear answer about whether they are working on a fix to this problem or not.  The last thing I want to do is buy a bunch of 4 up envelopes for God knows where and then learn they've switched the format back to 3up.   Does anybody have a clear answer on this?  

I don't need direction on how to handle my W2s. I have been doing this for a decade. The only way you can help me is to change the format of your W2s back to the way they were. This was a terrible move on QBO's part. This resulted in me setting a call with Patriot Software, ADP, Paychex, and SurePay. You are losing my business. I have reordered W2s from another company because QBO payroll will not get another dollar from me. You SCREWED me. My new forms will be here on January 16th right when I have hundreds of payroll checks to do. The reason I ordered my forms early was to get a head start on them. Again, QBO you SCREWED me on this.  I I am so upset right now. All through QuickBooks Connect this company LIED about caring about accountants, blah, fu*cking, blah. 

Hello everyone.

Thanks for bringing this to our attention. I want to make sure you'll get the best help possible.

We have been receiving reports coming from our customers about this issue. I'll be sure to submit feedback on your behalf. This will notify the Product Development Team to send new emails to the customers about the changes for them to be aware.

If you've purchased the paper through our checks and supplies team, you may call in and speak with our sales team for an exchange. If the form was purchased through a third-party, you may need to work with them for an exchange. Our Intuit Marketplace contact details can be found here along with our opening hours: https://intuitmarket.intuit.com/tax-forms/w2-forms/w-2-blank-envelope-kit.

You know where to find me if you have any other questions. Have a nice day!
 

Not only without warning the website doesn't say anything about it in set up. Very irritating at best. I open my paper and now cannot return it. 

Thanks QB!!

You are correct but special envelopes are required. I purchased the envelopes that I have been using for years that are 3 up. QBO, decided to change the format to 4 up with out even a warning. I have ordered new 4 up envelopes, with fingers crossed, they will work. They take over a week to get to me. I have hundreds of W2s to get out and now here I am, waiting. Super jerk move on QBO's part and this is why I am so upset. As you know the 31 days to get all W2s and 1099s completed goes really fast and that is why I ordered them early. Thanks again QBO! 

Welcome back to the Online Community, lindsaydavis44.

I appreciate your input about the current changes on the W-2 forms and for preparing them in advance.

Our customer’s thoughts and views about the product is important to us. This guides us on how to make the program work efficiently.

As mentioned by our colleagues, sending feedback is one way of making our Development team aware of what our customers want or how you’d like QBO to work. While you do that, I will also relay this message to them via the Feedback section.

In regard to the shipping period, orders typically ship within 48 hours. However, custom orders may require up to six days.

You can also visit this link and to see the order status: https://www.intuit.com/commerce/orderstatus/orderstatus.jsp.

Thanks for giving me the opportunity to help. Reach out to me directly if you have other concerns, please know that I’m here to make sure you’re taken care of.

Yes, I am beyond irate.  I spent 2 hours in online chat and 1 hour on the phone to basically hear from a billion dollar company "that's your problem.  not ours."  A company with dozens of engineers and IT guys is telling a small business of 3 ppl there is nothing they can do.  They also said i was the only complaint, so its interesting to look online and see all the additional outrage. 

While this is true, it is unprofessional and not in compliance.  Even if you print on plain paper, you still need an envelope to mail the forms in.  We all purchased envelopes to go along with the 3UP W-2's, not 4UP W-2's as that is what we have been doing for years upon years.  If QuickBooks wanted to make this change, they needed to make the ProAdvisors aware of this change LONG before now.  It is unacceptable.  Not only do I have W-2 forms that are no good, now I have envelopes that are trash also.  What a waste of time and money.

I am also IRATE.  This is so unprofessional and underhanded of QuickBooks.  We, as ProAdvisors, are supporting and bringing client upon client to QuickBooks and they turn around and do this to us?  We have a very limited amount of time to prepare W-2's legally and are now faced with the extra burden of trying to return forms and envelopes and re-order simply because they did not give any warning of the change.  Had I known a month ago, it would have saved me nearly $1,000 in forms/envelopes and now lost time.  Unacceptable QuickBooks.  Get it together or you'll be losing my business along with all of my clients this year.

Hi there, @STSS and @Lisa Snarr.

Great news! I'm so glad to inform you that printing W-2 forms in a 3-part perforated paper is now available in QuickBooks Online. 

To start, let's make sure that the printing option in the preferences is correct. Let me show you how you can verify the settings:

1. At the top right, click the Gear icon.
2. Select Payroll Settings.
3. Under Preferences, select Form Printing. 
4. Select I'm planning to print on perforated paper.
5. Click OK.

After that, you can go ahead and print your W-2 form. For more details about this, I recommend checking this article: View and print W-2 forms.

If you need additional help, feel free to reach out to our Payroll Support. They have the tools that can help you get to a resolution quickly. 

These resources should help to get you back on track. Drop me a comment below if you have any other questions about printing W-2 using a 3UP type of form. I'll be happy to help you out.

Just tried again and it is still only setup to print 4 per page.  Don't get our hopes up when it is still NOT working.  What a disaster!

We don’t like to see our customers inconvenienced, Snarlisa.

As what my colleague @Angelyn_T shared, this is an on-going issue.

Nevertheless, coming late this week (January 7), we will allow our customers to print on a 3-part perforated paper.

You can always check this article for your reference: View and print W-2 forms.

Don't hesitate to let us know if you have other payroll questions. I wish you a good day! 

@Kristine Mae you do realize that we have a very limited amount of time to process these forms for all of our clients.  Some of us have well over 1,000 forms to prepare for our clients.  Without giving  ANY notice of the change (not even to ProAdvisors who are your advocates and bring you the clients and ultimately $$$$$), you are severely limiting our ability to take care of our customers timely and cost effectively.  As of today, 1/9/19, the W-2's are still NOT able to print on the 3UP forms we purchased (and have purchased for several years now).  This needs to be escalated and corrected immediately.  We are losing valuable time and if things aren't fixed very soon, you will force us to find other payroll software providers to take care of us the way we should be taken care of.  Make this right, QuickBooks.  Come on.  I have been a ProAdvisor for over 10 years now and this is pretty low.